Overall, a smooth and positive experience!The interview was quick (about 10 minutes). -Location & Parking: Garage G (International Garage) for parking, and the office on Level 3 was easy to find. Everyone was friendly and professional. I arrived early and was allowed in about 15 minutes ahead of time since it wasn't busy. The officer was very kind and took the time to offer helpful advice. He clearly explained what I need to do since my green card will expire in seven months. (I have a two-year marriage-based green card, I can only apply to remove the conditions within the 90 days before it expires.) The information was very useful and reassuring. read more

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They are very efficient. They do have your names on the list if you have appointments. I arrived early, they went out to call you. The interview last lest than 5 minutes. You need to bring valid passport, driver license with your current address. If your driver license doesn't have your current address, they need bills any documents showing your current address. I got approved 2 hours later. The card came 3 days later. read more

Had an appointment here at 4:10pm. I drove in from Sacramento. They ended up taking me 45 mins early which was awesome since the drive back was going to take me three plus hours. The officer was very kind and funny, and it seemed more like a meet and greet than a impersonal appointment. When parking, go to parking garage A, and look for the sign that says "follow the green arrows to garage g. The arrows are faded so you really have to look. You then go over a bridge from parking garage a to g. read more

Global Entry Office - Public Services & Government Near Me - San Francisco, California

I randomly checked for any available appointments and got lucky with an open slot within two days. Super easy process! It was more difficult navigating the International Parking Garage G ($4/30 min). I missed it the first time and had to go back around lol. What to bring: - Appt confirmation with Membership Number/PASSID - Passport - Driver's License (if address is not current, also bring proof of residency) When you find the Global Entry Office, there's a big sign that says to wait for an officer to check in (don't knock!). The whole appt took maybe 10-15 min if that. An officer asks a few questions, takes your photo, and obtains fingerprints. I was told the Global Entry card comes in the mail within 3-4 weeks. The officer noticed my DL wasn't a Real ID and said the GE card would suffice (in addition to DL) when traveling domestically which was good to know. read more

Global Entry Office - Public Services & Government Near Me - San Francisco, California

This place was really awesome because they had 10 different post for the interview process. When you first get in, make sure you press the "doorbell" on the wall for them to open the door for you. We had people standing waiting for nothing... Once you're in, check in with the receptionist and within 5 minutes and send you to a post for the interview. They will take your fingerprint and picture on the spot, WHILE there's people behind you... so be prepared. Overall, with an appointment, I was in and out about 15 minutes. read more

This place is great! I drove from Sacramento to get to my appointment that was at 9:30AM. I got there at 8:30 and they were able to see me as soon as I got there! The officer that helped me out was awesome. We were sharing some work similarities with each other and investigations and fraud. The officer's face lit up, I can tell he enjoys his work. Anyway, the parking was a little worrisome bc I've never parked at SFO airport! But it wasn't hard to figure out. If you're traveling from anywhere, you want to put in 'SFO international parking garage G' and your maps should direct you to it. Pretty easy to find parking. Take the elevator to the 3rd floor, unless you parked on the third floor. I think I paid $8 to park for 30 mins and then I was out. Overall good experience! read more

I got the TSA Pre-Check and decided to get the Global Entry, too. What I should have done was get it both at the same time to be cheaper. The Global Entry fee is $100 for 5 years. The online application for Global Entry was actually long as it asked a lot of questions but once you submit it, it took only less than a week to get the pre-approval for me to file for an appt. The appt took awhile to find a spot in the SF airport. I had to call their customer service when they would open up dates and times again. Once I got the date to check for availability and schedule for an appointment , it was easy. I would get to your appointment a little early as I was able to check in with the guard earlier than my appt. The guards at the door seem to know that you are checking in for your appt so start your name and appt time but don't knock on the door, wait. Once inside, it took 5 min. The guy was super nice. He didn't make me uncomfortable at all. Took my picture quick so make sure to look decent. It's black and white photo so they can't see your makeup. I would make sure to park on the 3rd level garage G as the walkway is there. The parking area does not have a lot of spots so hope you can find parking. I got lucky as someone just left. The garage was full. I actually missed the parking A going into the airport but went past the airport drop offs and went directly into parking G which is at the end (last garage) you will see to the right. Thanks to fellow Yelper - SonyaE, finding the office inside helped a lot faster with her instructions. Thanks so much Sonya for the advice! Just follow the double doors, past the long electric runway, turn right past the glass door, than immediate left past the the elevators, than right. You will see the office on the right; across is a row of black waiting chairs and behind it is the escalator. See you back in five years! [78R,2023] read more

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With my international plans (hopefully) going into effect this year, I wanted to apply for Global Entry to have my travels go smoothly + just to have peace of mind. My friends, colleagues, and older sister have told me about Global Entry, but I never hopped on the opportunity to apply. It's a super easy process that can be done online. TIMELINE: -I applied for Global Entry on 12/25/2023 and paid $100 for the fee. The application will ask you about your history from the past 5-10 years I believe (ex: place of employment, addresses, any convictions, etc.) I'd recommend having all documents in front of you to fill out. -Roughly within the same week, I was conditionally approved pending an interview. Originally I had scheduled mine for March 2024, but found an earlier opening for 2/29/2024 at 8:10 AM. GETTING TO THE GLOBAL ENTRY OFFICE FROM BART: -Since I live close to Bart, I decided to take that versus driving to SFO. Getting to SFO was a breeze since there weren't too many people on board. At first, I tried reading instructions from other reviewers, but I got a bit confused. However, the Global Entry office is SUPER easy to get to from Bart. Once you pass the Bart gates: 1. Continue straight through the sliding doors! 2. Once you see the information booth, make a right towards Garage G/Parking Garage! 3. You'll see dual escalators (one going up, another going down). Take the escalators down and hang a right. There should be some doors to pass through. 4. Once you get through the doors, hang a right and make another right around the elevators. There should be some signs directing you to the Global Entry Office. 5. YOU HAVE ARRIVED!! There should be a big sign indicating Global Entry. PLEASE DO NOT KNOCK ON THE DOOR SINCE INTERVIEWS ARE IN PROGRESS. There are guards/workers that will periodically come out and check-in with everyone that has appointments. PROCESS: -My interview was SUPER quick. My originally appointment was at 8:10 AM, but I was able to be seen early (7:45 AM) and finish within 3-5 minutes. The worker asked me how often do I plan to travel, the length of my international travels, any past convictions or misdemeanors, any hold-ups at customs, confirmation of demographics and I was approved. You do have to take finger prints (both right + left hand) and take a photo. I was informed that my card would arrive within 3-4 weeks and that I have been approved. It was a seamless + smooth process for me that didn't take too long at all. For those that have a more extensive travel history or any past convictions, it could be different. Highly recommend trying to apply for Global Entry! It lasts up to 5 years and it does include TSA Pre-Check. read more

Despite what the website for customs and border protection says, it is by appointment only. I would definitely call if you have a question and if it is after hours, you may leave a message. The number is (650) 877-4006. Not open on weekends. read more

I had my Global Entry Interview a while back and it was during the peak time when trying to find an appointment felt like the lottery. But I do think it's a fairly good investment if you travel a few times a year as getting through TSA without having to take off your shoes or getting your liquids or tech out, is so nice to have. It's also nice that now you can get it done when landing at SJC or OAK for your initial set up. But initially, it was really quick, bring all you documents, wait outside for your appointment. When you're done with your interview, you take a photo and you get your card in the mail. Renewal is pretty straight forward and now you don't have to go in person and just fill out an application online and it's basically the whole application again, but no need to redo an interview. Just make sure you remember all the international locations you've been to in the past 5 years. It was kind of a memory jog because I generally travel internationally once a year to new countries. So yeah....hopefully you have all your historical travel info. Also remember where you've lived....now we moved a few times during the 5 years which was again....knowing the dates of when you moved is also helpful. Only hard if you move multiple times in the past 5 years. Now if your name has changed, that's a different issue. You do have to go into an airport that has an office which unfortunately in the bay area (California), that's SFO. Which is what I had to go do for a family member. Trying to figure out what to do though seems to be a mystery. For those who are curious, if you do need to go in to update your name, you don't need an appointment. Just bring your passport with your name change and your Global Entry Card and show up during open hours of the office. Wait outside of the room and just say you're there to update your name due to a name change. It literally took 5-10 minutes and it was done. Make sure you park at Garage G level 3 if possible. It's practically right there after you walk and follow the signs for Arrivals. $4 for parking though :( I just wish there was a way to do this update without having to go in person. Otherwise, pretty easy, quite useful though nowadays everyone seems to have it. But still helpful. read more

I renewed online. I did it about a month before my birthday expiration date & got my new card two weeks later. Amazing, easy, fast!

The interview went well and after few days I got approved. The interviewer were pleasant and the questions are common questions.

Appointments only - no walk ins, but of course y'all already knew that. I somehow got lucky and was able to score an interview appointment just minutes after I received my conditional approval online. I heard recently that appointments are few and far between -- I didn't know though because I had zero issues from the gate (pun intended). My interview was at 8:45am at this Global Entry Office. Since I don't care for the confusing routes at SFO, I wanted to give myself some buffer time in case I got lost. I arrived at 8:21am which gave me ample time to wonder around. P A R K I N G The email instructions are pretty clear but just for reference here, the closest entry point is Parking Garage G located at International Arrivals. If you follow the signs for hourly parking, it will lead you to Parking Garage A and that is where you ENTER. There are signs that literally say "follow the green line for Garage G" -- you can't miss the green lines carefully placed along the road after you enter Garage A. Once you follow the green line, you will be led to level 3 of Garage G. Find parking there. Easy peasy. R E A D After you park, follow the signs to Terminal Walkway. From there, you'll just make your way into the terminal and there will be signs that say "Global Entry Office" -- seriously, if you read and follow the signs -- it's a pretty hard office to miss. A R R I V A L As the sign on the door is marked pretty clearly: don't knock. Just have a seat in the waiting area and an officer will come out to call for appointments. Make sure to have your passport, proof of residence if your address on your driver's license has changed, driver's license, and any relevant legal paperwork (i.e., if you have a prior arrest, bring all the court paperwork, etc.). Again, all of this is outlined in the appointment confirmation email but just adding it here for additional reference. I N T E R V I E W Ladies, don't be like me and arrive looking like a hot mess because your photo will be taken. I had no makeup on and barely brushed my hair before leaving the house. Take some time to look photo ready. You can thank me later. Your right and left fingerprints will be scanned. The officer will ask you general questions -- where do you work?, what countries have you been to?, etc. You are you, so no one can answer any of those questions more accurately than you can. My interview took all of 5 minutes. I was out of that office and paying for my parking ticket ($6) by 8:51am. The officer who interviewed me had humor and still managed to murmur a couple of jokes considering it was so early on a Saturday morning. Final approval for Global Entry will be sent via email within 72 hours after the in-person interview (I received my approval email about 20 minutes after I left the office). The process from beginning to end was completely painless. Looking forward to jet setting in the very near future! read more

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Global Browser Global Entry is basically the upgraded version of the more common--and easier to obtain--TSA Pre-check for pre-boarding. For only an extra $25, you get all the benefits of TSA Pre-check at the same length of time (5 years) plus the benefits of it worldwide. The only real caveat is that it can take much, much longer to obtain. Step One (this is the easy part) is filling out the application online. It'll take you ±45-60min as it asks a lot of redundant and repetitive questions. Pro Tip: Have your visa/passport and driver's license info at the ready, and also your past addresses for the last five years. Step Two is to await conditional approval to schedule an interview. This can take as quickly as two days, such as my case; Carissa took over a week; and I've heard some people say the conditional approval took up to nine months?! Step Three (this is the hard part) is to schedule your interview online. While this seems simple enough, it can be trickier than it looks. If you happen to live in a popular area such as ours, the apts might take you months and months to get--as of today, they're full thru February and with no apts beyond that showing. But have no fear, just check back daily as there's always cancelations that you can jump on if you're flexible enough in your schedule. Otherwise, I've read online that they release new apts every first Monday of the month at 0900 local time. Step Four (the second easiest part) once you've scheduled an apt is to head down here to SFO to do your interview. While this might seem complicated, it really isn't if you follow these simple steps: 1) Park in Garage G (International terminal) 2) Park on "Level 3" (you'll have to drive down two floors from when you enter Garage G) to make for easier access; otherwise, you'll have to take the elevator there. 3) Head towards the elevators and into the hallway entering the terminal. You'll keep going thru a hallway where the parking payment machines are and hang a right. Soon, you'll see some signage. Just follow them to the door, which isn't far from the entrance to the terminal. 4) Wait at the door. Don't knock. Someone will come out eventually. And feel free to come early, as they took me at 3:30 p.m. for a 4 p.m. appointment. #EarlyBirdGetsTheWorm 5) Go thru the interview, answer a few inane questions, and you'll be home free. They'll give you your approval status right away, as well as your ID#. 6) Don't forget to pay for parking (I ended up spending $4 for my ±30min stay) and get the heck out of dodge. TLDR: Overall, it is fairly efficient for a government organization, although the website does kinda blow chunks. It would be 4 stars, but I'm giving them -1-star for only having an office at SFO and not SJC, where the largest population in the Bay Area resides read more

Global Entry Office - You've arrived - Public Services & Government Near Me - San Francisco, California

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Application and scheduling interview: Online application and scheduling was easy enough. Applied on Saturday September 14, 2024. Received email on Monday September 16, 2024 that I was cleared to schedule an interview. Earliest appointment for SFO was 2.5 months out in December. Booked for December 23rd at 8:20a. One of my sisters booked her appointment for same day at 8:10a so that we could carpool there together. Getting there and parking: Wish I went straight to Yelp for tips. It would have saved us from circling around trying to find how to get into Garage G. We knew we had to get to Garage G. GPS took us to lower level of Garage G, but we couldn't find an entrance to Garage G-- only an entrance for Garage A. Now we know from others' reviews that you can enter Garage A and follow a green line to get to Garage G. But since we didn't know that, we ended up finding entrance to Garage G at International departures level. OR instead of selecting "Garage G and BART" in Google maps, select "International Garage G" for Millbrae, CA--NOT "International Garage G at San Francisco International" (North Link Road). The "International Garage G" for Millbrae, CA in Google maps gives the correct directions to Garage G entrance. The North Link Road version appears to take you elsewhere. From Garage G, go to Level 3-- terminal walkway level. On Level 3 after you get off the elevator, make a left towards the walkway. Then keep making right turns until you reach the Global Entry office-- which will be on your right. Parking is currently $4 per 30 minutes. There is a machine to pay on Level 3 as you head back towards Garage G. I think it was right at the end of the moving walkway when you're heading back to the garage. Appointment: We arrived early just in case we got lost. Got there right before they open at 7:30a. Sign on door instructs people to NOT knock on the door. There was also a doorbell with a sticker that read "do not ring more than twice", but we didn't ring it. We just sat and waited for someone to come out and check us in-- which someone did at 7:30a. Again, our appointments were for 8:10a and 8:20a respectively, but they took us both in early and we were both done before 8:10a! I think they took us in early because no other appointments were left ahead of us. Neither my sister or I were asked to show our confirmation-- just our passports and driver's license/ID. My sister was asked ONE question. I was asked 5 questions. They take your photo on the spot for your Global Entry card and do your fingerprint livescan right there as well. The entire interview with photo and livescan only took about 10 minutes. Check your appointment time. One poor guy arrived to check in at 8:20a. The Global Entry officer couldn't find him on the list. The guy who was trying to check in, checked his paperwork for confirmation. He found it and showed the next person who came out to check people in. She noticed right away that the guy's appointment time was for 8:20PM NOT 8:20AM. She told him he could either come back at his actual appointment time or he could log in online to see if there was a cancellation for an earlier time today, but that cancellations usually get snatched up fast. So sounds like they don't take walk-ins or let people sit and wait to see if there are cancellations for earlier appointment times. The guy just left. Just shy of 4 hours after my interview concluded, I received an email letting me know that my status has changed. Logged into trusted traveler program website and see that I've been approved, what my Global Entry membership number is, and that my Global Entry membership was ready to use immediately. read more

If you have an appointment, it's super easy. I got one a week or so after my conditional approval by checking the website a couple times a day. The office itself is located on the BOTTOM level of the international lobby. If you take bart, you'll want to take the escalator down that's on the street side of the lobby, next to the info desk as you leave the station. I got there about 15 minutes before my appointment time and was shown in immediately. The interview just covered things that were already on my application and I was out in less than five minutes. Very low stress and the interviewer answered all my questions about the program. FYI if your passport expires and is replaced before your global entry, you should let a global entry officer know the next time you go through immigration so they can update their records. read more

Great experience! The agents were very professional and courteous. The Global Entry office is located in the International Arrivals lobby on the G side of the terminal. I suggest parking at the G parking garage. It is a short walk from there. There are a couple of ways you can do this interview, you can schedule an appointment ahead of time, or you can schedule your interview appointment when you arrive from an international trip. Make sure you schedule an appointment, you won't be able to do a walk-in! Our family of 3 applied in October, and we got an appointment for the 3 of us in December. It was raining when we went and we left very early. We were at the Airport 45 minutes early and we did have to wait until our appointment time. Do not knock on the door. The agents come out and check you in. People are coming in and out all the time. Our appointment was at 8:45 pm and several people had appointments between 8-9 pm. Please bring all your documents, and remember the countries you have traveled to in the last 5 years and any additional documents they request. It was an easy interview. For the 3 of us, our appointment was about 10-15 minutes, and that included our pictures and fingerprints. Great experience! read more

Global Entry Office - Outside - Public Services & Government Near Me - San Francisco, California

1. Navigate to International Parking Garage A 2. Follow the green line to get to Parking Garage G 3. Park on floor 3 for easiest access 4. Follow the walkway to the end and turn right 5. Follow signs for Global Entry Honestly it was ironic how simple the interview was after the painful wait for conditional approval (9 months). Bring your passport and a second form of ID, like your drivers license. Seems like most people were in and out within 10 minutes. I also watched multiple people renew their memberships and it also looked painless. For the price, it certainly seems worth the perks considering how much more convoluted flying has become so I'm certainly looking towards utilizing my new found benefit! read more

Super easy to find. International Parking G ... if you go to the wrong parking lot, there is a green line that leads you back to G. Level 3 ... hit the bathrooms ... next stop Global Entry. They come out regularly to see who is available and check in anybody who is sitting there, so coming early really paid off . Once inside it took about 10 min. Fast and efficient. PS: love the benefits. If you haven't tried it, you should really look into it if you fly a lot. read more

Global Entry Office - Do NOT knock - Public Services & Government Near Me - San Francisco, California

Friendly staff makes for a 5/5 experience! No need to knock or try to open the door (like I saw some people attempt to do), just wait patiently and an officer will come out to take note of appointment times and names, every 5-ish minutes or so. Super friendly staff here made the experience really great. Was in and out quickly! We got there quite early and they were able to take us right away. Tips: - Pay for parking before you head to your car at one of the self pay stations (the cashier at the pay stations on the way out the parking garage was SUPER friendly!) - Despite what a few reviews say, you CAN park directly in Garage G! Pass Garage A and past the arrival terminals you'll see an entrance for Garage G on your right. Tons of signage, just follow them! - Park on any floor, take the stairs or elevator to the 3rd floor and follow the walkway and signage to the Global Entry office (just past the restrooms). read more

Global Entry Office - Public Services & Government Near Me - San Francisco, California

They do not take walk ins, while everyone that we trusted said that they did. Make an appointment. That's the only way to get an interview.

This is for the Global Entry office at Bowling Green NYC. It's a little difficult to find the entrance because of the construction, but go in either at the group entrance on the lower level to the right of the main entrance to the Museum of the Native Americans, or go in the main entrance and then go down the stairs. Find the sign for the seating area for GE. A person will come out to collect your passport and then will come back and get you according to your appt time. The interview only took a few minutes. Very easy. read more

I passed with flying colors! Only two questions asked- where do I live and if I've ever been arrested. 5 min tops and I was approved. Park in international parking garage G on the 3rd floor, walk into the terminal, and you'll see the office to your right. Can't miss it. read more

I recently renewed my passport and with that came the opportunity to finally have my name changed to my married name. To do that with Global Entry (aka Trusted Traveler Program or TTP), you're required to visit one of their offices and provide your new passport and/or a certified copy of your marriage certificate. I called the SFO Global Entry office and was pleasantly surprised to speak to an actual person versus an automated machine! The lady I spoke with was very nice and instructed me to visit the offices between 7:30am-10pm any day of the week. You don't need an appointment for a name change (and can't make one online even if you try). Helpful tips for a name change with Global Entry at SFO (or just visiting the office): ~ I parked at Garage G, Level 3 (must enter through Garage A by International Arrivals, and follow the green line and signs to cross the bridge on level 3 to Garage G) ~ Bring your parking ticket with you so you can pay for parking at a kiosk on your way back to your car ~ Walk right into the building and down a long corridor with a few of those moving walkways ~ Follow signs to Global Entry (it's nearby once you're inside the airport) ~ Once outside the office, just stand or sit by the front door to wait for someone to come out (signs posted clearly say, "Do NOT knock on the door") ~ Within 5 minutes of arriving, someone opened the door and asked if I had an appointment. I said no, but that I was there for a name change. The agent took my current Global Entry card and my new passport (I had my old passport and Marriage Certificate too just in case). ~ In about 10-15 minutes, another agent opened the door again and called my name. She returned my passport and current Global Entry card to me. *Note: You don't get a new Global Entry card. They just update your name in the system. When I logged into my Global Entry account at home, it showed my updated name and passport number. ~ Walking back to the parking garage, there were 2 kiosks to pay for parking. It only cost me $4 for the 27 minutes I was there (the process was nice and efficient!). If it helps, I went on a Saturday around 2pm. Also, having Global Entry for the past 5 years has been so awesome for travel! I haven't been able to use it much during the past 2 years due to the global pandemic, but it's still worth having even for domestic travel since it includes TSA Precheck. read more

Global Entry Office - Garage G, Level 3 is the closest parking garage (see my review for how to get there and tips on paying for parking) - Public Services & Government Near Me - San Francisco, California

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You have to renew every five years. The first time I did it in Vegas. Global entry is a must for international travelers. You get through Customs in a snap. Without it you would have to wait in long lines since most planes carry a few hundred people sometimes. When we can back from Japan once there were two planes coming to Customs OMG we walked right through and it took 5 minutes. All those people had to wait in long lines for 20 to 35 minutes. It is worth the $120 even to use it once. They do a background check on you . Ask you some security questions and fingerprint you. It is connected to your passport for 5 years. Some high end credit cards pay the fee. You can't go wrong. They are very professional here. read more

Global Entry Office - Public Services & Government Near Me - San Francisco, California

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Very easy experience- office was easy to find (from Garage "G" Appointments on time. Process took maybe 8 minutes. read more

Quick process. Had appointment but they took my husband early. He said the officer interviewing him was very pleasant. In and out in 5 minutes. Now...about that drive to SFO from Sonora - 4 hours (should've taken about 2 1/2)- so much traffic! It would be nice if there were more options for the Global Entry interview that were more spread out and even into (gasp!) more rural areas. read more

My global entry interview was completed on December 20, 2024. The interview was pretty seamless and straight forward. I was told That the card will be mailed in 3-4 weeks. It has been past 8 weeks now, and I still haven't received my card, no letter, no email, nothing, as if I had vanished. I do not have any convictions or any other negatives on my record. The card is valid for 5 years from date of approval. The time is ticking and I am planning on traveling this summer, was hoping I would have the card before that. My husband was interviewed at the next window on the same day and his card arrived in 3 weeks. So not sure what to do or who to contact. read more

...so....I contacted the actual Global Entry service via email and they were able to help update and help me out..I didn't have to go into the office.. The advice is to send them a message via the TTP website and ask your question and concern to see if they can do it remotely.. read more

Quick and easy interview process, was in and out within 10 minutes! Was also already able to get approved during my 10 minute chat which was amazing! Wu was extremely nice and very conversational. TIPS: + Follow the Twitter bots and turn on notifications to get notified when a new appointment slot opens up. + Instead of refreshing the whole appointment page, just refresh SFO by clicking on San Francisco's location only + If you're getting dropped off to avoid paying for potential parking and the arrivals lane have backed up traffic, get dropped off at departures and walk down a floor, it's much faster than trying to weave into standstill cars. If you're walking in from international departures, take escalator down to the 3rd floor all the way to the end near garage A/G + Your picture will be taken, so look cute if you can at all + Get to your appointment early, I was 5 minutes early but because no one else was waiting he took me in early! + You can get global entry for 6 years for the same price of $100! Say if your birthday is 12-13 and you get your appointment for 12-29-2022 you'll have global entry until 12-13-2028. The hack is go get an appointment after your birthday but before the calendar year ends and it'll expire in 6 years instead of 5. read more

Global Entry Office - Public Services & Government Near Me - San Francisco, California

After scheduling my appointment online roughly about 5 months ago, my official Global Entry interview day has come. Showed up about 20 minutes early and checked in. Waited outside the Global Entry office for about 10 minutes and then I was called back. My interview took about 10-15 minutes and then I was out. I passed. Easy process overall. read more

Had a 2:50pm appointment. Arrived 2 hours early in hope to get appointment done early because we traveled 2 hrs from Sacramento for this appointment. They did not take us in early. They proceeded to take people were late for their appointment. At 1:30pm, there was no one else outside waiting but told us that we can wait since we were there too early. Now, it's passed our 2:50 appointment time and now they are behind on their appointment list. A lot of people waiting outside. Instead of avoiding traffic, we are still sitting for our appointment and will be sitting in 3 hr traffic home. The staff is unprofessional and wished this wasn't the only location to do interviews for global entry. This place sucks. Worst than the DMV. Would not recommend at all. read more

I had to get my name changed for my global entry. The office was easy to find. Once I arrived, I waited maybe 5 minutes. Someone came to the door and took my passport and global entry card. He returned it within 5 minutes and I was on my way! Great service! read more

Quick take: Thank you fellow Yelpers Thank you so much to all the Yelpers that took the time to write a review with directions and pictures. Y'all gave really great directions. I arrived an hour before my appointment and no one else was waiting before me. An agent opened the door and checked my name off his list and let me in right away. Directions: Entered, "San Francisco International Airport" into GPS. Start the directions. Choose Specific destination: International Parking Garage A. Follow all the signs for hourly parking. Stop at the gate and grab a ticket to enter the garage. Immediately inside you will see green arrows and a green line on the ground. Follow that green line until you cross the bridge into Garage G. Park on level 3. Walk towards the signage for elevators and Terminal Walkway. Once inside just follow all the signs for Global Entry. Don't forget to take your parking ticket with you. Hope this is helpful! I was in and out of my appointment in less than 10 minutes. Thank you to the staff at the Global Entry Office. read more

1 star for the easy process of finding global entry office and getting in before appt time. Smooth process as far as the appt goes. Two guys there seem very power hungry. Just conversing with one of them you can tell they have a power trip. Mr officer of the SFO law calm down. Rushing is it? Just conversing with that douche was a full-time job itself. Rude demeaning behavior. They need better staff pronto read more

Brought wife here for GE interview. Did research on location. Other Yelpers helped get me in the area. For some details on the directions, see pictures. Parking: ok key item here is that the International G lot is not accessible from the arrivals level. So... you have to follow the Departures signs to the International terminal short term parking. Go in the garage, then down 2 levels to where you can cross a bridge (above the domestic terminal car traffic) over to the level 2 Terminal G parking. Then walk in the building, follow a super long hallway with moving walkways, jog a little to the right, then left to go past the elevators, then a hard right to the long hallway outside the doors where the passengers from international flights come out from. The office is to your right. Waited about 5-7 min and someone came out from the office asking if we had an appointment, wife went in, about 15 min she was done and back out. Backtracked towards parked car and paid for parking at machine at the end of the super long hallway. Pretty easy. Overall one of the best Gov office experiences ever had. Would use them again. read more

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Please make sure to sign up for the twitter bot. You'll thank me in the long run https://twitter.com/GOESbot When I first signed up for an appointment, it took me out to March 2020 which is insane. I heard about the bot from other reviews and got alerts immediately when they were posted. I was fortunate to find one about two weeks out on a Saturday in November and signed up. Park in structure G, you'll see signs on how to get there. It was such a smooth process when I went to the airport. I was in and out of there within 15 minutes. They called me in early and asked me a couple questions then I was done. Once you park, you'll enter a hall and walk to the other side. Follow signs and it'll state global entry. Please do not knock on the order, someone will come out with a clipboard and check you in. Be respectful and you'll be out in no time. You do have to pay for parking so make sure to grab your ticket and pay at the machine before you leave. read more

Global Entry Office - Public Services & Government Near Me - San Francisco, California

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Following the directions from others' experience regarding which is the closest parking garage and how to navigate SFO to the global entry office helped make this a successful visit. Staff there were friendly and fast. I had a good experience. read more

Super easy to get to with all the Yelp review instructions (thanks everyone!) I got in super quickly and the employees were so nice. Everything was super efficient and I got in and out in a timely manner. Just make sure to have your ID and passport ready on hand. For those who are looking for appointments online! Pro tip- refresh the page by clicking on San Francisco vs clicking on the "soonest available appointment" and waiting for sfo to pop up. read more

Global Entry Office - Public Services & Government Near Me - San Francisco, California

Had an appointment for 2PM on a Sunday and the process couldn't have been more seamless. I arrived at SFO about 10 minutes before my appointment. I agree with other Yelpers who say to park in garage G if arriving by car. If you take BART, just take the escalator/elevator down to Level 2 and it'll be right there. I got dropped off at International Departures (near Iberia and United Airlines) and just had to go down one level. An officer comes out occasionally to check if anyone has an appointment or renewal, so just take a seat and wait patiently for that to happen. It was not busy at all, especially now that they've stopped taking walk-ins. The whole process literally took max 5 minutes. The officer was incredibly nice and patient, even though I didn't have my utility bill on hand to verify my address (you only need this if your current address doesn't match your ID). If you don't have it, you can just email it over later. Only downside is that you have to book this appointment like a month in advance, but definitely worth it! FYI: They don't take walk-ins anymore. Highly recommend booking an appointment in advance. read more

Global Entry Office - Closest International Departures section to the Global Entry office (one level below this). - Public Services & Government Near Me - San Francisco, California