So I had to go back and take a test but the Sante Fe location was booked. So I had to make the…read moreextra drive to Diamond Bar. Man oh man what difference between both locations. Place was nice clean and super friendly. All workers here were so awesome. They made you feel comfortable, all helped with smiles and just super friendly. I actually felt at ease before taking my test here. So if you need to ever test make the drive to Diamond Bar location you won't be Disappointed! Great job

I had a great experience. I passed my exam, and accidentally left my work ID behind. After I…read moreemailed them, they responded quickly and were able to send it back to my address without any hassle. Really appreciate their helpfulness and professionalism!

Came here to take a test. People here are very thorough with instructions. They run a tight ship…read more Someone at the lockers taking your stuff another person checking you in. The last guy goes over instruction one more time before walking you into the test room to your computer. They mean business here. Great job.

I accompanied my brother to a PSI testing center for a licensing exam and was very disappointed by…read morethe unprofessional conduct of the staff. The staff member checking candidates in was rude and confrontational without cause. While waiting, I was told to "get off the floor," despite there being no posted policy restricting where I could stand or sit. I calmly responded that she did not own the entire floor and that I was simply ensuring my brother was able to enter for his exam. When I asked for her name so I could properly address the issue, she refused and stated she did not have to identify herself. That lack of transparency and accountability is concerning in a professional testing environment. I am a Regional Vice President with Primerica and routinely send candidates to PSI for licensing exams. Interactions like this raise serious concerns about how candidates and their families are treated and whether the testing environment is unnecessarily hostile. PSI should address staff training and professionalism immediately.

Parking is aplenty, I had zero problems with the staff. If this location is a convenient test…read morecenter for you, then it'll definitely do the job. The computers are outdated imo; the quality of the pixels on the screen (or maybe it's the testing program) is poor. The reason why I gave it 3 stars is because the location was absolutely horrible for me. A friend who had taken a test at this location prior had forewarned me that the location is very sketchy and run-down. So, I thought I came ready and prepared, knowing what to look for. Nope! I arrived and was very confused if I was in the right location or not. It didn't look like any businesses would be located here, and I didn't see any big signs (there's a very faded plaque with room numbers if you look closely), no people walking around. I walked around briefly and thought, this can't be it. So I looked on google maps again and it almost looked like the red pin was on the other side of the street, behind the building I was at....so I took off in my car and drove to the other side. Nope, that was indeed a school LOL. It was fenced, so I couldn't walk back to the other side. So...I had to drive back to the other side and run around looking for the test room again. I ended up being slightly late but it didn't seem to matter since it took a long time for everyone else who arrived before me to check in. Tips: - I wouldn't leave any valuables in your car, take them with you since they allow each examinee a locker. Even though the test instructions mention not to bring anything into the exam, I think they should have made it clear that they mean the actual exam room, not the test center. - Look up the building on google maps. Long, old, run-down building. PSI exam room is upstairs. - Don't wear any outerwear with pockets or a hood. You'll have to put it in your locker. Dress in layers.

TOTAL disaster. They are terminating you mid test with absolutely no reason. They allow you to use…read morepaper and a pen, and basically, when you use that paper and pen, they punish you for looking away from the camera. I am sorry, how can you use paper and pen without looking at the paper?? This is just a disaster company, and they will do everything to terminate you so that you pay their fees again. TOTAL JOKE COMPANY. And customer service is just beyond terrible. Does not hear you by a second, talks random crap like "I understand but...", you don't understand, dude, not even a bit, so don't talk this crap and don't pretend that you care.

Last week I had to take an exam for a certification. This testing center was the most convenient to…read moremy location. The staff there was friendly and very informative on not allowing personal items into the testing area and the dos and dont's. Arriving on time, some quick verifications were processed and on to the testing area within 10mins of arrival. I wasn't too happy with the parking situation as there are many signs that mention delivery or reserved. Managed to find a couple around 1:30pm time frame. Parking: small private lot VERDICT: Rinse and repeat

I didn't know any rules of this testing center before I stepped in for my exam…read more I hope this post can help some people to be more well prepared. The testing room temperature is set for 72°F. The only personal belonging you can bring into the exam room is your photo ID. All the following items will NOT be allowed into the testing room: - hat - any hoody and/or pocket on the jacket or sweater you wear - scarfs - watches or bracelets - your ear plugs (need to use theirs) - tissues (have to use theirs) - wallet, credit cards - bag (locker is about 10x10x10inch-ish. Any backpack that won't fit will have to leave it on the floor) - drink or snacks (can't be locked in the locker and need to be placed on the designated area) - locker key (they keep it for you until the end of your test)

Five stars for ProMetrics in Rancho Cucamonga because honestly this testing center has been nothing…read morebut a pleasant surprise every time I've come in. The whole place has this clean and almost cozy setup that instantly puts you at ease, which is the exact vibe you want when your brain is about to be tested for its life. The staff does such a good job of keeping everything moving. Even when you walk in and there's a line that looks intimidating, it ends up flowing way faster than you'd expect. Checking in feels organized, smooth, and actually reassuring. They make it very clear that they're there to set you up for success, not stress you out. What I appreciate most is how mindful they are about breaks and personal comfort. They really want you to take your time, breathe, reset, and not feel rushed to jump back into the exam. They're super efficient at noticing if someone needs the restroom or if another bathroom needs to be opened. It feels like they're quietly watching out for everyone in a way that makes the whole environment feel safe and supported. Even checking out at the end is quick and simple, almost like a palate cleanser after the mental marathon you just went through. I also had a moment where my phone was accidentally left on and started vibrating in the locker. The staff handled it in such a calm and professional way. The woman just gently asked for my key, turned it off for me, and let me know it happens all the time. I felt bad, but she made it so easy that I walked away really grateful for how patient and human they are. Honestly, this testing center is one of the nicer ones I've ever been to, and I'd recommend it to anyone who wants a peaceful, well run place to tackle their exam.

I tested at this location 3x. Although I live almost 2 hours from this location, it is 100% worth…read morethe drive! The testing center is located in a quiet shopping center and the testing center itself is very calm, staff is excellent (very encouraging and nice!) which believe it or not is a DRASTIC change from other testing centers I've tested at. Highly recommend testing at this location.

I've had the opportunity to take my exams in this testing center for the past few years. Compared…read moreto Prometric and the other centers I've been to I can't recommend this location more! The location is central and easy to find. My favorite part is the staff. Elizabeth Mata has been the individual to help me through the years. She's professional, patient and kind. Today I took my final exam and she was there along with Emilio Savany. From the moment I took my place card I was greeted with positive energy and jokes to break down my exam nerves. I appreciate how they both took the time to explain every step. They truly made my exam experience feel less stressful.

I had an excellent experience with Ms. Elizabeth Mata during the check-in process. She was very…read morequick, efficient, and professional from the moment I arrived. I explained that I had a letter for testing accommodations and shared my concerns about the exam. Although she wasn't able to make any changes to my testing time, she went out of her way to try to accommodate me by arranging a private testing room. Unfortunately, there was a lengthy computer update that delayed the process, but throughout the entire situation she remained patient, helpful, and continued doing everything she could to assist me. Ms. Mata was kind, courteous, and genuinely cared about providing the best experience possible. Her professionalism and positive attitude made what could have been a stressful check-in process much smoother. I truly appreciate her efforts and outstanding customer service.

Phlebotomy Exam- 120 minutes-…read more Check in is 30 minutes before your exam time to empty your pockets, put everything in a locker that is provided and YES, YOUR CELLPHONE GOES IN THE LOCKER! No one else is allowed in the office... Leave the bestie, boyfriend, girlfriend, kids, parents at home! The office is located on the second floor. Staff is very nice, they guide you through the test taking and when to expect your results. Parking- There is visitor parking spots that are shared with the whole building, but you can also park across the street at Steel Craft. Make sure you print out your parking lot permit that comes in your email. Test results- Within 48 hours or less. GOOD LUCK! :D

I was worried to test you a little bit because of some of the reviews, but I did not have any…read moreproblem. My appointment time was at eight but I presented at 7:35 and was able to begin my exam. Directions were clear environment was quiet. Bathroom was close. Staff was kind. They provided scratch paper and pencils and earplugs, which was really nice and I'm super grateful that I had. My only recommendation is that they clean the carpet and my computer was making some noises which was a little distracting. It sounded like it was coming from the headphone. Either way there was ample Street parking and I'm glad I went there. && even better I passed my exam!

Everything! The instructors, material the ease of navigation through their system, the class…read moreformat, combination of videos, and practice questions has made it very easy to prepare for the exam. I also enjoy the confidence that they are still in their students. Thank you, Mike!

Came here for the Personal Lines course because it's where my job sends everyone. They definitely…read moreknow what they are doing here in order to get the job done. This place is technically 5 stars but I have to give it 3 due to the fact that their privacy of personal information is POOR! I am going to address this first.... Every morning you sign in at the front desk with the receptionist. You sign in on your class sheet and you also hand in your attendance card at the beginning of the day. On the class sheet, you are filling out your name, last four (social) and full birthday. This is for everyone to see. Your attendance card has your FULL social on it and many times this is out in the open. I just don't understand why this is even a problem. I know people who have brought it up and their answer was "this is just how we do it here." That is unacceptable. And I've read other reviews that stated the same. Some may not find it a big deal but I think that this is the one thing that needs to change. Other than that this place is fantastic for learning what you need. They make sure you have everything you need in order to pass the test and "stick it to the man" as Constance would say. My instructors were: Steve - he generally will go by the book, read it out loud and reinforce the material with ways to remember certain things and throw in some real life examples. Sandra - is lively, a good amount of real world examples, she too will reinforce material with ways to remember the important things. She pretty high energy too Constance - straight forward with the book (I mean, it's pretty hard to spice up insurance code), but she has real world examples and she wants everyone to stick it to the man. Fun Tiffany - She did the first part of the crash course. Good energy, real life examples. laughs a lot (keeps energy going) and knows her stuff. I enjoyed all of my instructors, they all brought their own personality to the table to teach the things we needed to pass. I would go back for them for sure. My co-worker and I took the class together and both passed easily. So the results of Mike Russ is not in question. I just wish they fixed their privacy issue.... and this place would be 5 stars all day long.