Ordered two items. They sent one and didn't say anything about the other. Now it has been months. No update or any information whatsoever. So I email them asking about the item. Still no response. So I just canceled the order and will get it somewhere else. I know supply chains are tough, but no communication is unacceptable. read more

Glory Cycles is a shop that i would describe as operating in "bad faith". They sell a variety of components and frames at very good prices -- almost too good. And it's for a reason. They have built a business on undercutting MSRP by listing items for sale that they don't have in-stock. When you place an order, they buy it from their distributor at whole sale and scrape up the 15-20% margin. The problem with this outside of delayed shipping times is that it undermines the biking industry and is inherently unfair, both to the customer and their competition. Jenson, Competitive Cyclist, etc will never be able to compete on prices of items that aren't in stock, because Glory Cycles doesn't have to take on the financial liability of purchasing and stocking the item. It's skeevy, it's misleading, and it's just not good for the bike economy. Despite dozens of similar reviews, and confirmation from an employee that they "don't have the item on hand and have to order it in but don't worry it should only take a couple days", Clive (the shop owner) refuses to admit to this misleading business practice. I'd recommend you save yourself the hassle of delayed shipping and buy from a reputable online dealer. I've named a few in this thread, but there are many more. I buy a lot of stuff online, and this is the first time I've had this experience. I wish I hadn't. read more

Website showed frame in stock. Ordered frame never received it. They told me it was on order. I was given the run around for several months with them promising that they would get me the frame. Several more months when by and they finally said they were never getting the frame. They said they would issue a credit within 7-10 business days that was months ago. I am going to the BBB and I am also going to initiate a small claim for the money I am out plus interest. read more

I ordered a group set in January of 2022. received a partial shipment in September of 2022. Some components in the shipment are nor correct. Tried contacting the seller multiple times to exchange and determine when remaining items would ship with not response. read more

Awful experience, WOULD NOT GO HERE. Attempted to buy CO2 cartridges and they looked up a price on amazon because they didn't know how much they sold them for. When I said the price was way higher than what Amazon's price was they got extremely aggressive and yelled and swore at me. Tarnished the name of the cycling community. It's sad that people can treat other people this way. read more

Ordered a product online which they apparently did not have in stock and had to be acquired from their distributor. Thus my shipping was delayed. I just wish their website reflected this fact (zero qty on hand) or I was notified the item was not in stock upon placing the order so I could have potentially sourced the needed part from another retailer. Instead I found out several days later after inquiring about why my order had not yet shipped. Secondly, according to the invoice my order was supposed to be shipped via Fed Ex ground. Glory Cycles then FURTHER delayed delivery after they cheaped out and sent it USPS instead. It didn't arrive on the USPS expected delivery date which is typical of my experience with USPS. It actually arrived 4 days after the expected delivery date. I live in a major metropolitan city and boxed items delivered with USPS have a propensity of disappearing before or after delivery. If they had sent the package with Fed Ex, as they were supposed to, I could have had my order held for pickup at a nearby location. read more

I ordered a part and paid Glory Cycles. They gave no indication that they didn't actually have the part they sold me, but 5 days after taking my money they informed me that they were happy to help me "source the item" and that they had put in a "purchase order" for me with their vendor. They informed me that it would be late February at the soonest. This should, of course, been disclosed at the point of sale. After looking at other yelp reviews and reviews on their own Facebook page it is easy to conclude that this is their normal business model. In spite of all the bad reviews and complaints for this very despicable practice they have clearly not changed the way they conduct business. Only a scum bag(s) would do business this way. Shame on them. No one should do business with them. read more

Order was placed almost a year ago! Not all parts have been received! Also, I message them and no response! I was very excited to order from them but I am really disappointed that it has taken this much time and still missing parts! I've had recommended a friend but I won't do it no more!!! read more

This Company showed a part in stock that I had been shopping for so I purchased it online, Next morning I was sent an email stating that the part was not in stock, (No problem at this point this is bound to happen) I noticed also that my credit card had been charged the full amount,(Not cool with this) after waiting a week to see if the company was going to be able to fulfill the order. I contacted via email and received a reply that said no change will need to continue to wait, I emailed them requesting a refund to which I have received no reply as of this writing. I have engaged the BBB and noticed this company has had similar complaints. My online purchase is coming up on a month now, No part , no refund. Note: I hate writing this type of review, But I want others out there to be prepared. read more

DO NOT USE THEM OR BUY FROM THEM . Known them for a long time. Clive has gotten under handed. Tried ordering a orbea Orca from them. Wanted the non disc version . Clive said it was possible with what I wanted. On top of that he reduced the price . So time went on and he started trying to pawn other bikes off on me. Then changing the wheels and handle bars etc. on the Orbea Orca saying he cant get what he said for that price. Even put totally different specs on the build sheet. He did not seem to care. I would stay very , very , very far away from Clive. read more

Delayed delivery seems to be a common theme with Glory Cycles as mentioned in other reviews. 3 months later and I still have not received the part. The experience may be different if you are at the shop physically, but online experience is one that I would be wary of. You might be getting a good price, but it comes at a cost of waiting and customer service. Save yourself the headache, pay a little extra, and support your local shop. You wouldn't be here reading this if you took that route. read more

Oh my goodness, it was the same issue as everyone complaining here on Yelp. Glory Cycles does NOT have any damn thing in stock. 2 years ago, I ordered something so simple - a Zipp handlebar and stem - very common and sold everywhere. Waited 2 weeks. Why haven't they shipped??? I contacted them and the excuse was black Friday rush, no update as to when to expect. Of course no communication was sent to me as I had to call. I just cancelled the order. Waste of time. So now, in early July 2020 I decided to give them one more chance (my mistake) and ordered an integrated handlebar set. Now, it's late July and now the excuse is COVID. Well, if it was in stock, this wouldn't be an issue. As a previous reviewer mentioned, their business model relies on not carrying anything in stock (to save them money) and then to provide NO communication as to when the part will arrive. Terrible business model - Glory Cycles needs to change it! Customers keep canceling orders because they're frustrated and then you as a seller are frustrated and stressed because you have to deal w/ irrate customers that don't want to do business w/ you. You know Clive, Glory has been in business many years now. You should have an idea of what to keep in stock and what sells quickly. In the very least, be absolutely clear that items are NOT IN STOCK and that you can pay after it arrives. Don't waste your time w/ Glory Cycles. it's just an exercise in futility Btw, I ended up buying the same integrated bar (which they had in stock) from a LBS (Bike Bling here in CA) for almost the same price and they shipped same day with no hassles, no drama. read more

Ok so I will confirm many of the complaints here regarding communication and customer service. I paid $1800 for a groupset in November 2020. Granted a new on the scene set Campy Ekar but it took until Jan 14 2021 to receive all but the crankset and one of the brake rotors. I had shelved the parts over winter and just last week brought to LBS for the build only to find the groupset incomplete. The invoice shows the crankset and rotor "back" whilst the rest of the parts were invoiced. So they basically neglected to send those parts. The parts are in stock on their site currently?? So, beginning last thursday been phoning and leaving messages email because you cannot leave a voice message? I got tired of it and filed a dispute with PayPal for items paid for but not sent. So tomorrow will call during biz hours as I did on Friday but no answer? This has resulted in my canceling an event till next year just a pain in rear and not a practice one would think could fly? I hope we all get resolution on these issues. BTW, PayPal will refund that part of my purchase because these dudes will not honor nor communicate. Let them have your $$$ and wait and wait...total bullcrap. Will be interested to see how quickly I get a refund or get the parts read more

I placed an order January 14. I heard nothing. I wrote an inquiry. I heard nothing. Time passed. May 19 they wrote that they were shipping the order read more

Shopping at Glory Cycles is- a pleasure !they have the exact bike that I wanted I searched researched and then searched again and they were able to get it deliver it assemble it I've been riding it now for five years and I have had nothing but stellar service from the guys at Glory Cycles if you are looking for information check their video research logs and they have got probably anything you want to know on lots of different products great job guys thank you read more

Glory Cycles - White Mountain - Kancamagus pass - Bikes Near Me - Greenville, South Carolina

Where should I start. This place is the worst bike shop you could ever buy from. I purchased a bike on their website, and turns out I waited 2 weeks to find out they didn't have it. I kept asking for different bikes and they were all backorder. I had to wait about a month or more to get it. Also, keep in mind I order pedals with it. The pedals didn't arrive because they didn't have them in stock. I had a call from this shop And, they didn't even bother telling me the pedals were out of stock so I was waiting for another week. I ended up asking for refund. OK, I understand that it's difficult to get a bike during the pandemic. I was sent an email saying, it's COVID-19/pandemics fault I didn't received my order sooner. So I started seeing the bad reviews and it turns out they have this problem way before the pandemic. They never have anything in stock. The website makes you believe they have everything in their shop. Okay, I gave them another chance and order a $1800 Wheelset set which turn out they don't have then in stock. Oh yeah the bike was over $3000. I got so upset and frustrated knowing this shop doesn't have anything in store. Please if you are planning to buy a bike worth more than $1000 or more. Don't get it from this shop. You will have to send an email to get refunded. Besides that I had to wait a week or so, to get a freaking respond. So basically I had to suck it up for about 3 months sending emails and to get my bike. I wish I could give them a big fat 0 star. read more

Had a terrible experience with Glory cycles and i had to share it. Ordered a bike component from them more than two months ago and the order never came. When i actually got into contact with them, they canceled my order. Great waste of everyone's time and what a way to do business. ill take my money to anyone else any day. read more

I made an online order on 3/22 and I paid for 2 day shipping. I promptly received a confirmation email about the order. After waiting two days with no shipping confirmation or communication from Glory Cycles, I sent an email and called multiple times with no one answering the phone. I again attempted to call multiple times on 3/24 and someone did answer after the third attempt that day. I asked about the status of the order and the person said they were out of stock and had back ordered with the manufacture. I knew the manufacture was out of stock, so I told them I wanted to cancel the order and refund. The person obliged and refunded my order. I am giving only two stars because this company does not know how to communicate with it's customers. Honestly, I would probably never make an order from these guys again. read more

I live in Phoenix, but bought my bike through these guys because they're the best in the country! They will work with you on every detail of your bike. What I liked most about working with them is that they would get on the phone and talk through every aspect of my build for sometimes 30 to 45 minutes. No other bike shop will spend that much time going in such detail and go out of their way to make sure you're happy every step along the way. I now have my dream build mountain bike that I've always wanted! Thanks Glory Cycles! You were incredible to work with and I recommend everyone to call them no matter where you are in the country. It will be well worth it! read more

I wish I could give a zero star rating. I placed an order on January 3rd and was immediately charged even though the order was changed to a backorder. I was then strung along with lies regarding availability and expected shipment dates. I cancelled my order on February 9th, asked for a refund, and Glory Cycles has not issued my refund and has gone silent. On a side note, I placed an order for the same part from Excel sports and received within 4 days. If you are enticed by Glory Cycles excellent pricing please keep my experience in mind. I am still owed $350 and hope that I do not need to jump through a bunch of hoops to get my money back. read more

Took my money instantly havent heard a thing for 1.5 months after 3 msges and 2 phones calls...what else do you need to know lol poor business...if you dont have it in stock it should say on the website...now i have the item i want at another site in stock and dont want to buy 2 of them read more

Bought a bike from GC about 14 months ago. Had a faulty ceramic piston (shattered) on my Shimano disc caliper. Asked if it was under warranty and they got back really quickly saying yes but send photos etc. Sent photos etc along with proof of purchase and no response, complete blank after following up with 3 emails and one voicemail. My bike is out of commission and they don't seem to care. terrible after sales customer sales service. Avoid, go else where!! read more

Avoid this vendor. Notified by email after several weeks that some groupset parts ordered online in May are backordered until Oct; webpage did not indicate items were out-of-stock. Requested partial shipment which when received was missing an invoiced item. Communication/customer service is minimal. read more

(For the record this a copy of a review that I did on another website for Glory Cycles. Clive and Andy were a huge help on my rebuilt bike that I love. Here it is...) I bought a brand new Ultegra R8000 group set, handlebar, stem and some other accessories all I have to say is Clive (the owner) was incredible. He helped me pick the stuff I couldn't decide on. Also, I was very happy with the price I paid. Now, Glory Cycles is not the cheapest the way I stumble on his website was a search on the group set I bought, he had the best price period. I noticed some people complaining on back orders and that they never got notified, come on .... As a matter of fact I order a pair of Mavic wheels that I waited almost 2 months, in the end I got tired of waiting and canceled and got them someplace else (and a bit cheaper too. I am mentioning this so you know I'm not drinking the Kool Aid) called a couple of times for my refund and on the second time Clive answered the phone and he took care of me immediately. In the end, very satisfied and will do business with them again. Also if you find something you looking for someplace else cheaper call Clive and he might be able to work with you. Oh!! No tax, no shipping. read more

I needed a specialty washer for an X35 eBikeMotion rear axle on a Pinarello Dyodo Gravel bike, not an easy part to find. Glory Cycles was one of only two places online that had it, and it was listed as in stock. My order was filled and shipped within hours. Thank you for a great first-time online shopping experience. read more

I was looking for a hard to find, high end bike component. I found Glory Cycles in the Internet. They have impeccable costumer service. They were a pleasure to deal with and were very responsive. I would certainly use them again! Keep up the great work guys read more

GC showed inventory for a popular frame during a time of mass shortages. I immediately ordered online (March 3rd), called the following morning, and confirmed with GC (Nico) who gave assurance of stock. I needed to coordinate parts and build service, so I asked for estimate delivery which Nico stated March 25th. 1 week later, I checked on the order status via online portal and received a response, however out of sync. Thankfully, following up both online and phone call, GC resolved the disconnect (two separate department) and was given validation (order confirmed by the owner). In the backend, GC confirmed with vendor that item was en route and relayed to me the info and that I would expect tracking shortly. I received shipper notification Mar 15th and tracked the item until arriving at hold location and picked up Mar 21st (estimate was 25th). I have since built up the bike and it rides like a dream. Coming back to my direct experience with Glory Cycles, I am amazed and impressed. Despite the hiccup and anxiety, this has been the best online experience from a bike retailer. All responses were satisfactory, in-person over the phone, and email exchanges. The fact that GC delivered on their promise, in fact, exceeding expectation (the item arrived early), is quite amazing and prompted my personal review. Thank you, Glory Cycles. read more

This company is very sketchy. When you use there website it gives you the illusion the item is in stock. After you order and are charged for the item you are then told that the order is being processed. When I called it took 6 attempts before I was able to talk to anyone. I was then told the item had to be ordered and would take another 5 days before it would ship. After waiting the 5 days I was then told it was going to take longer. I canceled the order and replaced my order with Performance Bike. If you are shopping at this site for the low prices Performance Bike will match most of there prices and are a trustworthy site. read more

Ordered a bike 12 weeks ago. Never got it. Their email communication sucks. I sent them 3, no reply. Was maybe worth a try maybe not. Now I hope I get my money back. read more

STAY AWAY! My most recent purchase from this sketchy outfit was as bad the first. The first a year ago was new carbon aero bike. As is the practice of Glory Cycles, they entice with lower prices and images of hot bikes on social media. I took the bait, purchased a multi-thousand dollar bike, then waited almost two months for delivery, all the while enduring a series of vague promises about when it would arrive. The second purchase was for a set of built wheels advertised on their website as available for shipping "usually with 3-7 business days". Of course they were not available and after 3 weeks I cancelled the order after more vague excuses from a argumentative "customer service" employee (covid, backorder, blah, blah). The truth is, this outfit is little more than a small shop in the Deep South with a social media image vastly and deceptively exceeding their business and customer service capabilities. However, one thing they do quickly is process your credit card, then immediately pivot to an endless series of excuses about why you can't get your paid-for merchandise in timely manner. STAY AWAY! read more

Nothing on their website is in stock so expect to wait months for your order, returns a subject to 30% restocking fee, customer service is great until they have your money, confrontational or non existent after. Every online bike shop is better than Glory Cycles read more

Warranties require the BUYER to pay for shipping costs! imagine buying a bike or large component, finding a problem with it, then having to pay 50-100 USD out of your own fucking pocket just to return it to them for a replacement! Utterly unacceptable. read more

Rustin provided great mechanics work. The staff and owner were so helpful, I ordered a new OPEN bike from them. They are easy to work with

I've been shopping on-line for a high end road bike and came upon Glory Cycles. They carry some of the most elite brands like Colnago, Pinarello, and Orbea amongst others. Clive was extremely helpful to me in narrowing my selection, sourced it from the distributor, built it to my specification, and shipped it across the country. Upon receipt, I found a minor manufacturer's assembly defect involving a crimped and exposed Di2 wire. I communicated with Clive about the situation. He was most apologetic and we agreed I should take care of it locally but keep him posted. The removal and replacement of the Di2 wire was quite involved (crank removal, etc.), and required several hours to repair by a professional shop. Clive accepted responsibility for the situation, and credited me in full for the repair. I am elated there was no hassle, I have a wonderful bike, at a very competitive price, and have identified a go-to place for my cycling needs. Glory Cycles comes highly recommended! read more

Do yourself a favor and steer clear. This shop will offer you a good price on a frame/bike that they have no chance of actually obtaining and simply waste your time/money. I ordered an Open UPPER through the shop and I was offered a good price on the frame, I knew it was back-ordered and was told it would be a couple of weeks. 4 weeks later I had not heard anything so I emailed. I was told it would be out to me in 5-7 days. A week later I emailed again as again I had had zero correspondence from them. I was told they were hoping to get them in in a couple of weeks. Clearly it is total amateur hour over there and they had no clue whether they would/could get hold of the frames. I decide to cut my losses and cancel the order. The speed with which they cancelled the order rather than try and salvage the deal confirmed to me that they knew they couldn't actually deliver on the frame. The worst part was I had to chase them to get my money refunded and had to threaten to take it up with paypal (which they made me pay through) and/or my credit card company. It took 2 weeks to get the refund back into my account. All told 2 months of my time and energy wasted. Go with a reputable shop, not these clowns, no matter what good price they offer you, it ain't worth it if it never actually materializes. read more

I wouldn't recommend Glory Cycles if you need your order in a timely fashion. Their website indicated that the item I ordered was in stock and I paid for expedited shipping. After several days of the order being "in process," I finally contacted them and was told they were awaiting shipment from the manufacturer but it would definitely ship out the following Monday. Next Monday comes and goes with no update, so I call again. "Oh we won't get it until Thursday but it will ship out immediately when we receive it." Late Thursday I get a notification that the label has been printed. Finally Friday late morning USPS acknowledges they have it in their system. Expedited shipping? USPS??? So anyway assuming I get it next week, it'll be over 2 weeks since my order. They should make it clear when they *actually* have merchandise in stock or arrange for better drop-shipping from suppliers. It was a good price which is the ONLY reason I didn't cancel the order. Probably would not purchase from them again, at least not without speaking with them to verify stock. read more

I placed an order with Glory Cycles for several different pairs of gloves to try out since they don't have much in stock in their physical store. Shortly after placing the order, I received an email asking me if my intention was to try out the gloves and then return whichever ones didn't work. I confirmed this was what I was doing. I then received another email informing me that it was "going to be a pretty large loss for us to sell a single pair of gloves and end up with 3 we can't use but hopefully we get to keep your hands warm." Needless to say I was pretty taken aback. I could have easily ordered from someone else, but was trying to support a local business. I didn't need someone trying to make me feel guilty for placing an order and then possibly not keeping all of it. Anyway, I replied that I didn't want to inconvenience them, so to feel free to cancel the order if it would be a problem. They went ahead with the order, though, telling me that they had "already purchased two of the gloves and the hat so it works out worse to not get a shot at selling anything." I was informed my items would be in the following week. After a week came and went, I followed up, and was told they were behind with the holiday rush and should ship out the FOLLOWING week. Okay, fine, I understand, but a heads up would have been nice. A week after that, I received an email telling me my items were ready for me to pick up. What? I thought I ordered these to be shipped to me? Again, I followed up and the items were finally shipped to me, three weeks after placing the order and being told it would just be a few days. I should also mention that I ordered several other items, that they decided not to order for me (I guess because it would have been "a pretty large loss"), yet still charged me for. When I inquired about this discrepancy, I never received a response. To finish off this whole ordeal, I did actually end up returning the items because the fit was bad. When I took them back to the store, I was refunded the full amount, but the customer service was sorely lacking. No, "I'm sorry these didn't work for you," or even a friendly "hi." Someone took my receipt and the items, went to the back, and then came back with the refund receipt. From what I've gathered online, this seems to be a shop that specializes in creating custom bikes for people and not so much a retail store that sells gear. They might be amazing at that aspect of the company, but the customer service with the online ordering of other items is very poor. Maybe they should just focus on that aspect of the business and get out of this other aspect if it's such an inconvenience that they obviously aren't that invested in. read more

Glory Cycles is awesome!! You guys answered all my questions, packaged the bike really well, and shipped at the promised time. Thank you, very happy with the merchandise! read more

Glory Cycles is great for defining all the parameters of a high end bike and then building it. The owner, Clive, is great to worth with. Many of the staff are former racers and still ride a lot, so they have a full understanding. Andy, Neal, and Ruston are all good folks. The prices are very competitive and my bike was well packed for shipment to me with detailed unpacking instructions. read more

Ordered a road group set online and apparently one of the components was not in stock. Thus my shipping was delayed. I just wish their website reflected this fact or I was notified upon placing the order. After waiting several days I inquired about why my order since it had not yet shipped. read more