When I read all of the reviews I thought that this is definitely the guy…read more I don't know what went wrong but on 05/12/23 I left two messages, one on each of his listed phone numbers with no response. I figured, okay it's a Friday so things must be hectic. Over the weekend I saw that he had an online contact form so I filled that out and anxiously waited until noon on Monday with again no response. If he was too booked to do the job, I understand but what I don't understand is not having the courtesy to call to let me know that I should be looking for someone else. I was fortunate to find another company that was prompt, professional, and fairly priced so my issue has now been corrected.

I had Bob come out because my pilot light would not stay lit on my water heater. He was quick and…read moreon time he lit the pilot light checked for carbon and left. This was a $130 bill for less than a half an hour. My pilot light continued to not stay on so I called Bob and asked him if he'd check the thermacouple. He said no need since it lit. I went to the hardware store and bought a new one for $12 installed it less than half an hour in my water heater works fine now. I'm concerned about his thoroughness and his suggestion that I just replaced the water heater.

Brandon had replaced gas lines, routing to new furnace and replacing a damaged stove line. He also…read moreworked on our old boiler system, when another plumber fixed it poorly. Fast and professional.

We had an outside faucet break on a late Friday afternoon. Brandon was here in less than a hour and…read morepromptly had it repaired so we could turn our water back on. We highly recommend Elk River Plumbing & Heating.

aaron and anthony at drain master plumbing are A+ SERVICE... they are totally professional and know…read moreexactly what is required for fixing and installing new plumbing materials from clearing drains to new faucet valves for sinks and washing machines... they are easy to talk to and completely understand the customers concerns and questions... they are always happy to answer all questions and concerns about plumbing...

Somtimes a simple clog in your line turns out to be something way bigger than you originally…read morethought, that could happen.... he was able to get out to my house on the same day which if you know in Billings is a pretty lucky thing to happen. Anyway, water is now flowing as it should. I will highly recommend Drain master and won't waste my time calling anybody else again. Thank you

I just came from a friends house who is an older lady. Benjamin Franklin Plumbing sent a plumber to…read moreher home to fix several leaks. He was there for a little over an hour, did nothing but remove an aerator from a bathroom faucet and left it on the counter. He said they would have to order parts and come back and fix things. He then told her it was 220 dollars for the visit, she wrote him a check, he gave her no receipt. If you don't fix anything how can you justify charging that kind of money. It is shameful, gives the plumbing industry a bad reputation. Shame on you

About 1 year and 7 months ago, Benjamin Franklin Plumbers (BFP) in Billings, Montana, handled both…read morethe purchase and installation of my water heater. The installation was quick, taking less than an hour, plus perhaps another hour for pickup and delivery. However, my experience with BFP has been nothing short of frustrating, and it's clear they don't stand behind the products they purchase and install. A few months after the 1-year parts and labor warranty expired, the pressure relief valve failed, and BFP charged me $188 for labor to replace it. They also checked the water heater expansion tank and water pressure but failed to record that information in their detailed notes--information required by the manufacturer, Bradford White. I found this failure unusual, especially since my unit was fairly new. For comparison, my previous water heater lasted over twenty years without a single issue. Recently, the water heater failed again when the catch pan filled with water, triggering the unit to shut off. I called BFP to identify the problem, and they informed me the water heater was defective. Their solution? Replace it for $850, though they later lowered the price to $776. I think it's outrageous that they would charge me such a high amount for a defective unit they purchased and installed, especially considering how little time the original installation took. I would not recommend Benjamin Franklin Plumbers to anyone. If you're set on using them, I strongly advise requesting estimated costs for any issues that might arise after the labor warranty expires. There are far better, more customer-oriented businesses in Billings that stand behind their products and charge reasonable prices. Save yourself the hassle and look elsewhere.

First of all he answered the phone, gave me an expected time when he could come by and take a look…read more The next day he came by, looked at it and let me know the estimated price. I will update after the work is finished...

If you are looking for a quality plumbing contractor, you've found it! This company is AWESOME. We…read morewere desperate to find a plumbing contractor who would replace our leaking basement shower stall with a bathtub - for under five figures. This company came through for us. I cannot say enough about their value, knowledge, efficiency, and professional, conscientious work ethic. They went way above and beyond on this project. We are SO grateful to them for our beautiful new bathroom. THANK YOU Jeremy and Greg!

Great experiences with Alpine. They have always been curteous, and have told me their charges…read moreupfront, and have always been professional and honest. They have worked on my furnace, humidifier, a/c, toilets and sinks, as well as repaired a leaky shower. After using 2 different companies before Alpine, we will never use anyone else. They are fast and dependable. I have never had to give a credit card up front, nor have I had any issue with my bill being more than what they quoted. More often than not, the bill is actually been less than what was quoted in the beginning. I cannot say enough good things about Alpine Plumbing and Heating. Great company!

Curtous, fast and dependable. They were knowledgeful and fixed the problem accordenly…read more We give it 4 Stars ****

I live out in Forsyth and so even being two hours away, I was glad to find a plumber to come and…read morehelp me with a clogged sewer line and a cracked sewer pipe. It's an older house that had been neglected before I bought it. They charge a travel fee of course, but still - when no one local called me back or even acknowledged my phone calls I thought I was still getting the better deal. They explained the breakdown of the costs and that they travel all over the area, and as the only plumbers who do I think that deserves a fair rate. They came out within a few days and got everything done, and were exemplary in their work and professional in their handling of me and my situation. They did all the plumbing things I could find for them, along with explaining what they were doing and giving good advice. Going from two toilets that don't work to two toilets that do, and having everything in good working order is like heaven. Now I have a great new house with excellent plumbing, thank you !

Called for emergency service on a residential boiler/water heater system they sold and installed…read morefor over $11,000. It is 4:30 on a Wednesday. Just drove by their location and a fleet of work vehicles and vans were parked in the lot. They said they do not have anyone available to come over for at least 10 days. They do not have techs on call anymore to answer a question, they are not "always open" as advertised. They must have lost the license for selling and servicing the brand of product they sold me because they no longer are listed on the Manufacturer website as a retailer/servicer. Look elsewhere if looking for responsive boiler sales and support. I am.

After calling several other sewer cleaning services after hours for the nursing home I work for and…read morebeing told my SEWAGE FLOODING had to wait to be fixed until tomorrow, I got ahold of Cotter's Sewer Service and they came promptly and fixed our problem within an hour or two! They worked wonders and I would recommend them to ANYONE in need of their services. Scott Beller Skyline Heights Nursing and Rehab Billings, MT 59102

Cotters is always on time and trustworthy! Thanks for the great job and taking care of our plumbing…read moreissues!