Do not use this establishment!!!…read more They were charging my card for months when I only purchased a one month membershi.

I have had some type of membership at this Sun Tan City for I believe 2 to 3 years, but never…read moreagain. I was kicked out of the salon yesterday by the drama queen who is the manager, because she said I was yelling at her; I say I was not yelling, but I did interrupt her because I had already heard what she was saying. And I'm not like the Elon University student that she was bragging to me about kicking out previously and won't tolerate it. I did not curse her or threaten her. I told her I wanted to speak to upper management and she told me she was calling them to get me out of the salon. I also invited her to call the police, but her real motive I believe is to assert authority and have something to tell other customers, as I watched her do from my car yesterday, which is very unprofessional. A Sun Tan City employee has no right to talk to me like she did. Again, she could have called the police if she felt threatened, but that's not her game. I know I was told something was going to be done and it was not. Plus, there is no transparency there. You can be told anything, but things can be changed in the computer system, as I can attest to because I know the one time I actually saw my account on the screen the amount they had me paying for my membership was incorrect. And I want a pro rated refund of the membership I bought because I'm not going back to Sun Tan City, nor do I intend to be spoken to like she did me again, telling me I have to leave because she doesn't feel I'm listening and speaking to her correctly, At almost 70 years old, I don't believe I posed a threat to her in any way and again, I'm not an Elon student who may need to let her parents know what happened in her situation.

What a friendly and courteous staff. Very knowledgeable with everything kept so clean. Great…read moreadd-ons like the massage bed with red light.

Loved it enough to buy the best package.. was on hiatus for a minute and went in to ask a question…read moreand was treated so badly by someone who had pretended to be a friend while i was a paying customer but treated me like i had a disease when i had my membership on hold...ill never use this chain again.

I love this spray tan city. Allie and Rachel are so sweet and helpful. I've been spraying since…read more2012 and love versa spa as well! But I didn't know they changed they way they do double dark and these girls were so sweet to accommodate me. Everytime I go I feel like the vibes are genuine. Thank you, again!

I am very disappointed in having to leave this review because I mostly had a great experience up…read moreuntil today, but I want other people to be aware. When I went into this location a few weeks ago, I was helped by a girl (who may be the manager?) who was extremely nice and sociable with me- I told her the deal that I hadn't been tanning in over 15 years, but I wanted a nice base tan for a big trip I had coming up. We talked extensively about my needs and my trip, she helped me get lots of lotion, etc. I told her I was only doing the tanning before the trip and then will be cancelling. She signed me for a monthly package which was fine, because I planned on coming many times before my trip to tan. I did go in many times and all the girls were super nice every time I came in, except ironically this girl who was SO NICE to me the first time we met, but unfortunately I think I realized it was all an act to get me to sign up and buy everything. Which is really sad because usually I can tell when people are just being fake in order to sell you something, etc. But she was not nice to me any other time I went in afterwards :( So anyway, went in today to do my final tan before my trip tomorrow and I wanted to cancel before the new month started (that she told me would be no problem to cancel a few weeks ago), now this same girl says I can't cancel because I have to pay for 2 months first before I cancel. Which she absolutely did not tell me I had to do when I signed up. And her response today was "well you signed the paperwork" Ok? I was there for an hour and we chatted so much and I told her I was not going to continue on with tanning after my trip, so why did she sign me up for this knowing that was all I needed? It's deceitful! And I know these aren't her policies, but she knew good and well what she was doing and I don't like doing business with people/companies like that. When I called customer service, the lady said the first charge was the membership charge and the next months charge was the regular $77 monthly charge. The girl at the salon did NOT tell me there was any type of membership charge?! It is all such a joke. So now I am going to be charged another $77.. a total of $154 for 10 tanning trips? If that. Please everyone spare yourself from going to this location and being deceived, taken advantage of and ripped off. Money is so tight for everyone right now and it's just not right..

What a great experience! I've never done a spray tan and Tammy was so kind to explain every step…read moreand the entire process to me. The facility is spotless, the room was clean and the machine tells you exactly what to do! The entire spray tan took about 3 minutes! Wow! If you're familiar with The Factory, you know parking can get crazy on weekends but during the week, there are a lot of spots. Definitely will return here. Right now, there's a promo for buy 2 get one free on the spray tans.

I love Tan Elegance! The tanning is top quality and the staff is inviting. This is the place I go…read morefor a "time out" and me time. I am going through menopause and read that increasing sunlight exposure (natural or not, our bodies don't know the difference) can help me with my sleep deprivation! So here I am! Two birds with one stone... beautiful skin and a more restful sleep! I used to tan often in my youth but hadn't gone tanning in about 12 years. Thank you for providing such a beautiful environment and top quality tanning booth's!

This place is great! The staff is so so so nice and Dyan is so sweet and nice to be around! Spray…read moretans are such a great price and the place is super clean! Dyan will make sure you leave there looking great

The people that work there are always very nice The beds are clean and they always make sure you…read moregot what you need been going there for a few years now... Wouldn't go anywhere else to tan it's a good place!

This is the nicest tanning salon I've ever been to, the beds are great! I notice how dark I get…read moreeach time. They maintain their beds unlike some tanning salons. The staff is always friendly and accommodating and their prices are very reasonable. The owner, Joan has the best personality & very knowledgeable. I highly recommend Paradise Tans in High Point if you are looking for a great place to tan, beds are always clean! Thank you Joan for all you do

I love Paradise. The people are so friendly. They know me by name when I come in and know exactly…read morewhat I am wanting to do. They are always so accommodating. The best part is the red light bed. The results I have seen from this is amazing. I believe it is the most underutilized equipment there but let's keep it a secret so I can maximize my time in it.

The girls at the front desk were super friendly and made the sign up process quick and painless,…read morethey were knowledgeable about the equipment, my skin type and the way it tans, and about lotions as I wanted a specific type and they gave me a few different comparable ones to choose from. I stopped using tanning beds for a long time but moving here from FL I need some color and it helps with acne that I'm now experiencing again thanks to age, they were friendly about all my questions and what routine I should follow.

Always nice and helpfui and their beds are AWESOME! I have been a member there for many years!read more

I used to go to a different local salon, and ended up cancelling my membership bc I was so…read moredisappointed with them. Fast forward a few years, and I wanted to get a base before an upcoming trip, so I did a lot of research and found that Sun Tan City has the most locations and tanning options available. I headed to this location, asked approximately 100 questions, signed up for a membership on the spot, got a new lotion, and as a bonus, started a red light regimen. They are so nice here, and the beds are super clean, with many varied options. I'm so glad to have found a great place to tan.

This business does not give immediate refunds. I've had two different occasions that I needed a…read morerefund. The first one was the worst! I prepaid way ahead for a full year membership in a 'faster' bed. I had not used it yet, because I was still using my first package. Then I decided to cancel that prepaid 'faster' deal to think a little more about which package I wanted. But, they would not give me my money back. The only thing they would do is give me a gift card, basically holding $376 hostage. They said I would get the gift card in 7-14 days, but it took 21 days. Then it sat in my account until I could add more money to it and buy an instant membership. So I waited till the April "birthday bash sale", then I added a couple hundred dollars to it and bought an instant bed membership. As if I had a choice. I had to use the money there, in their salon. I was very angry that they didn't tell me during the purchasing process that they don't give refunds, they give gift cards. There are No signs warning customers of this policy. It's an ambush! I wonder if it's even legal to hide your store policies from customers? *The other refund occasion was not as big, but still irritating. I returned some terrible nail polish. I was told l could not get a refund at the counter. The employee had to fill out a form, submit it to upper management, and wait for approval. Then I would get my refund in a week or so. Again, no sign saying anything about their horrible return/refund policy. Another ambush! I've also noticed that the bulbs no longer put out any heat/color. They're used up, out of juice. I don't even bother with the instant bed anymore, even though I paid a fortune for it. It's useless. I now use one of the 'fastest' beds. But even they are disappointing. The only place on my body that ever gets any color is my face. I guess they keep the facial bulbs relatively current. Also, I've noticed over the past year+ that they cannot keep employees. I've seen so many arrive, and then 1-3 months later they're gone. I think it's because their pay scale is pretty bad, like $9.00 per hour. When other companies are paying $15-$16. I've also noticed that the place is getting more and more dirty. The toilets are gross. Dried urine has dripped down both sides that have turned grey because it's been there so long (I have pictures). Toilet paper pieces on the floor behind the toilet, dead bugs that have been there for months, dust bunnies every where, boxes of new bulbs for the instant beds, stacked in the front waiting area that have been so long I can't even remember. This makes me so sad, and angry. When Kirby and Sam were managing this Fuquay salon it was always spotless. They all seemed playful and happy, like they got along very well. It was a fun place to go. Every time I went in (2-3 times a week) at least one or two people were cleaning. The floors, the corners, behind the beds, the tops of the beds, etc. The bathrooms were always very clean. Even the faucets were spot free. Now it looks like no one cares. I never see anyone cleaning anything, other than a tanning bed. I can't help but wonder why upper management doesn't check on this salon? It's obvious they don't pay attention to reviews, or people's opinions. Maybe they have forgotten that it's the people's money keeping them in business. So, even though it will probably fall on deaf ears, I strongly encourage upper management to change their return/refund policy, and visit this neglected salon, immediately. It's way over due for a check up.