We have been coming here for 8 years and have had nothing but positive experiences with everyone…read morewe've come in contact with from front desk to assistants to dentists. Always accommodating and great care!

I love Dr. Poff and Dr. Tabor. They are amazing and so are the hygienists, but then there's the…read morereceptionist... Every appointment she is so argumentative and just always has to get the last word in. I hate dealing with her EACH TIME. I thought it was just me until I talked with other friends about it and they've all had similar run ins with this lady. Thus, why I'm leaving this review. Great office and staff once you get passed the receptionist.

Do NOT trust. Had fillings done for my kids. Specifically asked to confirm with my insurance that…read moreit is covered. Was told that I would pay a portion and insurance would cover the rest not to worry. 4 months later I get a bill for $2,100. I call them and Heather said "it is not their job and it's my problem to deal with insurance" in a rude email that she sent me. The lady in the office called my insurance and confirmed that it is covered only to blame the insurance for not covering a specific type of filling. Said most policies do so I didn't ask for that specific one but it is my fault not theirs. Sent it to collections and now won't return my calls. Scammers at the highest level. Will never go back there and do not recommend anyone else to go. Find a trustworthy dentist to be into that isn't looking to cheat you out of money. Never had such a terrible experience before with a medical provider.

Dr Taylor was /is the best around he's done my two toddlers dental surgery at Vanderbilt and was…read moreabsolutely wonderful very personable and sweet with the kids you can tell he loves what he does and cares, I appreciate his work ethic and demeanour when I was a nervous wreck about putting a child to sleep twice.

Been having my cleaning and oral surgeries there the last three years. Kelly takes good care of me…read more Thank you, Kelly. :-) The surgeries that have been performed have gone smoothly & my after care there has always been outstanding. Recommend.

I've been using Twi. Lakes for a few years now. The admin staff knows me by name when I arrive. The…read moretechnicians are experienced and thoughtful. The dentist always provides his feedback on the circumstances at hand, providing options and allows me to decide the course of action (excluding any emergency type situation of course).

We are new residents of Gallatin and had been looking for a new Dentist for our family care…read more Labor Day weekend I lost a crown and Elite Dentistry came to the rescue! I was able to get an appointment immediately. The office is lovely, the staff is friendly and everyone was extremely professional. My appointment was organized, the process was completed quickly and I was able to leave with a new crown that same day. We are so happy add Elite Dentistry to our contact list as our new dentist!

Follow up on my cleaning/check/cavities. In my youth a…read moredentist used the inside of my mouth as a pin cushion before the area was numb and he could work on the tooth. Since then I have been a nervous dental patient. Dr. Glass did ONE shot with (pre-numbing salve) for each tooth he had to work on. That was a relief. (2 shots/2 cavities) The crown was completed early 1:45 vs 2:30 and is holding well. The other filling was completed while the crown was curing. I also had a broken filling and Dr. Glass made a repair to that as well, stopping a food trap. There are 3 dentists and a multitude of dental hygentists in the office. It is run for maximum efficiency. The work is well done and the environment is as comfortable as possible.

From the front office to the exam rooms, Simply Smiles is efficient, professional, and friendly. I…read moream always told exactly what is necessary and what is not. We have been with Dr. Kruger for 15 yrs. and are more than satisfied.

The dental hygienist clearly explained what she was doing during visit! She gave me excellent…read moreservice. The dentist, Dr Kruger, was friendly and well versed in dental and also gave me excellent service.

The team was very kind and efficient, they had me go in right at my scheduled time. They also went…read moreover pricing before service was done.

I'm a nervous dental patient. I've neglected dental health for years and I'm finally in the…read moreposition to right a lot of wrongs and from the get I've had a great experience. Everyone checks in, explains procedures and is so genuine and nice. I am blessed to have found such a great practice. Make the appointment. You won't regret it and your teeth and gums will thank you!

WARNING: The original owner moved & they no longer provide the same level of service & care! After…read moregoing through two appointments where they failed to apply glue to my retainer properly, they refused to fix it & insisted I find an orthodontist for the simple procedure I've never had an issue with from anyone else. The first instance they burned my mouth with the glue, which has never happened to me before any other time over the 16 years I've had my retainer worked on. The second time they applied glue to the wrong tooth on the wrong side of my mouth despite me being very clear on what was needed. Afterwards they gaslit me instead of acknowledging and apologizing for their mistake and argued with me about which tooth they had worked on last time when I know what happened in my own mouth! After consulting with an orthodontist I was told this procedure falls within a dentist's scope and they should fix their mistake while I'm searching for a new dentist. They refused to help me even though I pleaded with them to relieve my suffering due to the tension from a retainer that they haven't glued in properly. The whole reason in came loose in the first place was due to them being overly aggressive with it during a cleaning. I've never been treated so poorly by people who are supposed to take care of patients in my life!

Always a great experience. Prompt, gentle, and honest. The only time I haven't had a panic…read moreattack at the dentist. Dr. Shadix was extremely gentle and patient, (and not bad on the eyes either :) . She took time to show me the Xrays and explain any issues. Good at relating to patients and their situation and prioritizing treatments. The office is also beautiful, and has a kids room, which can def entertain anyone (I dont have kids- but still cool). Great all around!

This dental office is amazing. Dr. Suzanne is amazing, what a blessing she is to the city of…read moreLebanon. After so many poor experiences with dental offices, I didn't trust anyone. Dr Suzanne restored that trust again and is living proof there are still good and honest people in this world. I will never take my kids anywhere else. Too bad she isn't a family dentist, I'd send everyone I know to her!!

Both of my kids went here for a while; now only my daughter does, but we really like Ms. Suzanne…read more She is great with the kids. The waiting room is fun, with books, an activity table, and a video game system for the kiddos while they wait for their appointment. Each of the chairs in the back has a TV for the children to watch while they are getting the work done or cleanings. Headphones are also available to the patient. One adult is allowed back with the child during the appointment. At the end of their appointment, they are given a token to get a prize out of a toy machine near the exit. All of the staff (with the exception of one of the older dental techs) is very friendly and welcoming. That particular tech pulled a filling out of my son's tooth during a routine cleaning and was very rude and in denial when confronted with it (after she just got done telling the doctor that she had done it but it had been by accident). That lady is the reason for the four stars, if not for her I would have gladly given five.