I don't normally leave reviews, but after 5 days of lingering pain and reflection, I feel compelled…read moreto speak on my experience. I booked a 90-minute head, shoulders, and back massage with Moonchild due to ongoing pain between my shoulder blades that's been affecting my sleep.
First issue was the access. I arrived 20 minutes early to allow time to navigate, and for about 7 of those minutes, I was stuck outside. Every door was locked, and I only got inside because I happened to see another client leaving through the back. I had to bang on the door just to be let in, and the phone line was no help, because it is an AI answering service that couldn't connect me to anyone.
Once inside, Moonchild mentioned she usually comes out closer to the appointment time. I told her I'd wait, but she decided to take me back early, which I appreciated at the time. However, the session ended at 1:38, despite being scheduled until 1:50. I didn't get taken into her suite until about 12:15, which is only 5 minutes prior to my 12:20 appointment. I was already back on the highway by the time the massage should have ended.
More concerning, I clearly communicated that I did not want my feet or scalp massaged. I explained my hair was tied up, and yet she massaged it anyway, despite me explicitly saying no. That felt disrespectful and dismissive of my boundaries.
The massage itself felt generic and did not address the issue I came in for: my upper back and shoulder blade pain. She briefly worked on my TMJ, which I didn't request, and when I mentioned wanting some kind of neck traction to help relieve pressure in my back, she casually said she could have done it... but didn't. I walked out feeling like my main concerns were not prioritized or properly treated.
I paid $159 for a 90-minute service that ended early, disregarded my stated needs and boundaries, and left me still in pain. With so many glowing 5-star reviews, I expected a much more professional and attentive experience. Unfortunately, this wasn't it.
