So far, I have been very pleased with Drive Safe. From the start, with customer care accommodating…read moremy son's schedule to ensure his classes are complete before his 15th birthday, the follow-up before classes started and the service inside the office. So far, I am very happy and would recommend!

Today their driving test instructor failed to mention that the digital speedometer on the test car…read morethey provided wasn't accurately listing my current speed....AT ALL. And THEN they directed me to drive through a school zone. Again, they did this without telling me their digital speedometer wasn't reflecting my speed. And after that, they failed me for driving 5 miles over the limit in that zone because....again.... I was adhering to the speed on their digital speedometer, which was listing my speed at about a mile UNDER the speed limit. They later explained that it was a "newer car" which was preset to list the overall AVERAGE of my speed during the entire trip. Wait, it gets better: Not only did they ADMIT to doing this, they claim they've done nothing wrong and they're still charging me for the test AND the retake of the test, because I "failed". So far, I've filed a complaint with Consumer Protection Services, contacted just shy of a dozen local reporters and Monday I'm talking to a lawyer. I shouldn't have to explain this isn't good business practice.

Our family had a great experience with TopCops. Their instructors are all Colorado police officers,…read moreso the education and training are excellent! And they're all great role models, and you can tell they genuinely care for their students and community. I don't understand why some of the reviews on here complain about customer service and communication. We always got emails from them confirming the next steps, appointments, and class instructions. When you sign up, make sure you add your email address along with your child's.

This is really unfortunate as we wanted to use this company. I purchased what I thought was the…read moredriving course along with the test and the six hour class online however, even after entering my credit card after two times I received only a registration saying that I had not paid. I called the company to make the payment over the phone and they let me know that I was only selected for the four day course but that didn't include the drive test or the six hour behind the wheel driving they told me I could upgrade from $260-$700 and get all of that. I paid the $700. Right after I had paid my husband told me that our son doesn't even need the excessive package as he is 15 1/2 and won't receive his drivers license until he's 16 1/2, so it's not required. It's unfortunate that top cops did not inform us of him not even needing the classes they had us pay for it. It's also unfortunate that when I called 12 hours later to get a refund since he doesn't need any of this, they said that there is a $175 refund fee. I would not suggest this driving school to anyone as I feel. They are very unreasonable. They should have informed us of what was truly needed per our son's age and they also should've refunded us since it wasn't even 12 hours after we discovered that what they registered for wasn't required.

Highly recommended: Jennifer is incredibly patient and has a genuine passion for teaching each of…read moreher students how to drive. Personally, I'm grateful for her kindness in teaching me to drive and for sharing her knowledge behind the wheel. I'm infinitely grateful to her. God bless you, Jennifer.

nice and normal lady until we got into the car. she was impatient when i was adjusting my seat and…read moremirrors, and used a weird robot voice for every direction she gave me. jennifer reverted back to her normal voice only after we left the car

The instruction and how the lessons were taught, was really impactful for my child and she learned…read moreso much! Today she witnessed an accident and immediately knew that she needed to wait around and calling the police, etc. Whereas the teenagers that were at the scene or in the accident, didn't know what to do. I'm so thankful for the instructors at the school!

Greg was great! Test was good. Highly recommend taking lessons or an evaluation before the test as…read moreyou might be missing things. Good luck!

really bad customer service came with my friend who doesn't talk English take written test but they…read morecame up to 6 times saying don't talk. how you supposed to translate without talk. don't get it

Very nice and friendly people. For someone that didn't have an appointment that day, I was very…read moreglad they could accommodate me into their schedule. I would definitely recommend if you're planning a drive test.

Great experience for our family. Three younger drivers and parents. We had 2 hours of class room…read moreteaching, which was eye opening and then 2 hours of hands on driving, where we gained confidence in getting the car out of front wheel skids (understeer), rear wheel skid (oversteer) and all wheel skids in various situations. Highly recommended, great hands on teacher who does not mince words if and when you screw up and explains to you what happened and why you skidded out of control. We feel a little safer now and this was important for our kids to learn too.

I just moved to Boulder, CO from SF, CA and had to drive in the snow for the first time driving…read moreacross CO on my roadtrip! There were times it was quite icy and very scary. So I decided to take the class to learn how to drive safely in snowy/icy weather. Michal was very knowledgeable and I learned a ton. The first part of the class involved watching informational slides as he talked and some videos of scary accidents. The actual driving portion was super fun! You get to practice how to handle different types of skidding, and Michal would give you notes on what went wrong and how to correctly navigate. I was not very good at first, but after doing it over and over again, it felt more like second nature by the end of class. I'd highly recommend this class!

Terrible. You cannot schedule driving times with instructors and that is required. We have been…read morechecking consistently for months and nothing is available. At this rate my son will not be able to get his license on time because the company does not have driving times available.

Unfortunately I cannot recommend this driving school. I assume the in-class instruction was ok,…read morebut my child managed to get through three 1:1 sessions with an instructor without ever getting on a major highway, driving in the mountains, or practicing parking. Of course as a parent I attempted to cover these myself, but this class absolutely should have included hands-on instructor time with these more difficult elements of driving. They never went on I-25, never got on a windy road and spent zero time on parking. I worked on these with my child, resulting in lots of eye rolling and minimal effort because, duh, teenagers do not listen to their parents. Of course she got her license without issue because none of these areas are tested, but I would have been far more confident in her driving had someone (besides me!) practiced all of these with her.

As someone who has been a corporate trainer for over 20 years as well as an OSHA trained safety…read moretrainer, I was appalled at the Commerce City locations CDL training. Orientation consists of the students sitting around a conference table as each instructor comes in and tells horror stories of things that can happen on the road. There was no class schedule or agenda for any given day. We did not know what we were going to be doing until we were doing it. There was no overall plan conveyed. No feedback given. One day after lunch my group stood around for 2 plus hours waiting for our instructors to figure out what we were doing. We were told to be there at 6:30AM every day, but didn't leave the office until 7:30 or 8:00. Every instructor taught everything differently. I was taught the Pre-Trip inspection 3 different ways from 3 different instructors. I watched them move students from 1 truck to another, no consistency. Had one instructor that insisted on smoking while teaching us. At one point, our class of 16 was mixed in with another class of 9 halfway through the course. There was 10 students spread between 2 trucks and 2 instructors at the backing yard. I watched as 1 student, who was in the middle of performing his first successful offset backing, get stopped by his instructor and pulled out of the truck to leave in another. Everyone in my class had their tests rescheduled if not once, but multiple times. Students were forced to test in trucks that they were not familiar with and the even had different length of trailers. Spent a grand total of 5 minutes in their simulator. Instructors tell you that 95% of the trucks on the road are automatic transmissions, yet Excel has a grand total of 1 in their fleet. They insist on trying to train people how to drive a standard transmission that have never even done so in a car. Now lets get to the safety aspect or lack thereof. We were forced to perform pre-trip inspections while parked along a busy frontage road. No signs anywhere on the truck that says student driver. On day 2, with zero drivetime behind the wheel, I sat in the sleeper cab and watched as a 23 year old that had never even driven a standard transmission before, be required to drive in rush hour traffic on I76 to go to the backing yard. Our instructor got us lost numerous times while a student was driving, once having a student drive through narrow residential streets. Instructor having us turn right when he meant left and vice versa. At one point even had a student turn down a dead end road. Had a tire blow out on the trailer in the middle of nowhere and had to sit on the side of the road for 3 hours. After the course was done I reached out to some of the students in my class and found out that 13 of the 16 students failed their 1st test. That tells me its not the students, its the instruction.

Do not recommend! I was a trainer there and had no training myself as a trainer as i was promised…read moreupon accepting job. They trained me for about 8 days after saying it would be 5 weeks and then let me alone with 3 students who had no idea on how to drive. NO communication what so ever! Don't waste your time or money!

The bad ratings are so old! This school is awesome. 9 months in and our kid even talks about school…read moreon weekends he loves it. Highly recommended.

Caring and attentive teachers, great facilities. I feel like the teachers care for my child as if…read morehe's their own. He goes in every morning excited for the day.