NEVER AGAIN.
Contacted the company requesting a quote for steam carpet cleaning, which they replied to promptly, but service from then on was shocking. I made it quite clear in my emails that I wanted my carpets steam cleaned, not dry cleaned, and they said they were glad to oblige, even though they believed dry cleaning was superior, but ultimately, it was my choice to make, which I confirmed. TWICE. They showed up more than an hour early, rudely insisting I had gotten the time wrong despite me having the email confirmation of the appointment time. Then proceeded to tell me that my carpet would be dry cleaned only, not steam cleaned as they promised " because it's just better and a steam cleaned carpet would take 3-4 DAYS to dry!" I politely told them that I have had carpets cleaned before, and it should not take more than a day or 2 to dry, otherwise it'd reflect on their lack of technique, and suggested that if they could not deliver the service they had promised, there was no point in them being there. The man then proceeded to rudely tell me that he didn't bring any steam cleaning equipment with him anyway and that if I refused to have my carpets dry cleaned, he would charge me a 35 dollar call out fee - for a service they promised to provide but would not! Thankfully he left, and I contacted Benson's cleaning instead who provided excellent service- professional, punctual, friendly and most importantly- a job well done. Carpets cleaned and dried in less than a day- no thanks to Go Clean. read more
