Shannon was phenomenal! Hands down perfection for customer service…read more Everything else was horrible. First the phone representative was going back and forth with me while I was driving about the type of order I have. I asked her several times if she would like to call the doctor to fax over or I can call and she stated "that's not her job responsibility". I definitely hung up on her then got scheduled by someone else. The new person was able to figure it out from what I read off the paper and scheduled me for something different. She told me she put everything in the system and I'm all set for an ultrasound. My paperwork clearly said XRAY. If my doctor puts xray - does that really indicate ultrasound!?! Okay whatever! I get there at 730 - it was all these rules and regulations prior to my appt the day before. But as for arrival, Shannon provided lovely intake service. When I arrived they never put in the order nor told me they didn't have it so of course I didn't bring the paper with me. I had to wait until 8 for my doctor to fax it over and then they told me they had to work me in. At 8:45 I was told I was next and the entire lobby of people were cleared out before me. I will never use any imaging centers in Snellville again. None! especially not Northside. It is 9:25 and I am still waiting. I was for sure I'd be out by 9am. This is insanity. I will never come back. On top of it you can't eat or drink from 12 midnight the night before so as you can imagine I'm extremely thirsty.

For some reason, no matter if it's a follow-up or whatever. They expect you to sit and fill out…read moreseveral pages of paperwork. This is even after a prescreen call. It gets pretty old, no e of it is new information. They literally force you to do it regardless of the information they clearly retain.