The whole deal was a pain. I had a scheduled rental car at my body shop. The day of the appointment…read moreI had to wait 45 minutes simply because they were understaffed. I was put on the spot about making a decision on insurance and with a "better be safe than sorry" I agreed to pay for 9 days. My car was not ready after those 9 days and nobody called me to inform me that even I signed and paid which means agreed to 9 date of insurance, I would continued to be charged for insurance - even i obviously now didn't consent to the optional insurance. I had to find out myself to which I was then told I had to come in in person to get a new contract. After the rental car was returned I was then charged for toll by plate even I had a Sunpass the whole time. A few days later I also was charged for the extra days of insurance I never asked for and it was kept in the dark about because that seems the trick, "keep quiet and let's secretly make the customer be forced to pay". As I had a new credit card by then they refused to take a payment over the phone and told me once again to come in. I was then told that it I wouldn't come in asap I was going to be taken to collections. So basically nobody was in any rush to ever tell me I was continued to be charged but they were quickly to tell me I would be taken to collections if I didn't pay asap. I don't live close by any location so nobody here thinking about the time and cost of all this nonsense. EDIT: I have to add another gangster move by them. I contacted them I had a Sunpass so the toll charges are incorrect, however days after this still went ahead and charged my card!!! REPORTING TO BBB AND CONSUMER PROTECTION, these are ruthless activities!! Be careful!

Thank you Juice (employee) for your hard work and dedication. First time around you set me up in a…read moregreat vehicle- The Audi. Then for my birthday you set me up with a monster of a car- The Durango. Each time I show up you greet me with a hello and my name. Thanks for remembering me and getting me in and out. I have to note the times I had to and switched cars after I signed for one, I changed my mind and Juice did NOT AT ALL slip a beat and responded with the help I needed to get the rental. Trust me! If there is a car not available, they will take care of you! 5/5

Ty and his manager Emily, provided white glove service, they did have the right car for me and…read moreensured that it was clean, gassed up and reviewed the vehicle for any prior damages. When we returned the vehicle, it was a quick and efficient return. With service like they provided, I will always rent using Enterprise. The one time I rented through Avis, they stole literally stole gas from me after giving me an empty car and reneging on a promise to compensate me for the gas when I returned the full car I am still contemplating going to small claims court about that. I am recommending Enterprise to all family and friends; and warning them to stay away from Avis.

Jeremy was great, I came in without a reservation (my truck broke down and had it towed to a shop a…read morefew blocks away) got me into a car and out the door in 30 minutes. Great service, friendly staff; I observed them dealing with other customers, they were professional and courteous. Highly recommend this branch.

Things started great. Nice company and local. But then we had a disagreement over a few dollars and…read morethe holes in this organization showed. They ended up disabling the vehicle I was driving before the end of my rental and then repossessing it even though I had paid for more days still. They also expect the car to be returned in brand new condition apparently, since washing it and vacuuming it wasn't good enough. Cars all have low tire pressure warning. Sometimes check engine. All not handled. Just "don't worry it's just a sensor." Also, sometimes they give you a rental with a magnetic sign promoting their business attached to the car, sometimes it's melted into the sunroof and when you remove it they want charge you for it.

They tried cutting the days i had for a rental because they are closed on the weekends. It took…read morevery long, just for them to tell me that at the last minute. The lady with the bleached hair with bad extensions or whatever that was was rude.

Hertz Kissimmee, 715 E. vine st Worst car rental in Orlando,…read morereservation is a WASTE of time, it means NOTHING to them, when tou go to pick up the car, CARS ARE NOT AVAILABLE, (ANY) they don't bother to call you , you show up, ask you for ID and Credit card and AFTER they charge you is when they tell you the bad news , happened twice Don't waste your time going there

They are great ,they have great service and are highly recommend prices are low/midrange…read moreaffordable. They are also very helpful at the last minute which is why i had to use them because of another car company failure

BIGGEST SCAM!! they have a hustle to keep the deposits, I had rented the beige G Wagon 63 and first…read morenight the car went into limp mode, couldn't even enjoy the car when all check engine lights are on. Where's my refund for lost time on the car sitting in a parking lot until limp mode turned off. The car had burn holes in floor mat prior to me renting and then when returned they had said we smoked in the car to keep our deposit. I left an empty pack of smokes in side door and they assume i smoked in the car. I never smoked in there car but they wanted to keep my 1000$ deposit for a detail on the car? I want my refund & Deposit

Excellent service from start to finish! The car was clean, comfortable, and exactly as promised…read more The pickup and return process was quick and hassle-free, and the staff was friendly and professional. Will definitely rent from them again!

This is probably the most unprofessional car rental place I've ever been to. Nobody was in the…read morebuilding when I got inside and there were already upwards of 10 people waiting. They had been waiting 20mins with no one at the desk