Ty and his manager Emily, provided white glove service, they did have the right car for me and ensured that it was clean, gassed up and reviewed the vehicle for any prior damages. When we returned the vehicle, it was a quick and efficient return. With service like they provided, I will always rent using Enterprise. The one time I rented through Avis, they stole literally stole gas from me after giving me an empty car and reneging on a promise to compensate me for the gas when I returned the full car I am still contemplating going to small claims court about that. I am recommending Enterprise to all family and friends; and warning them to stay away from Avis. read more

Jeremy was great, I came in without a reservation (my truck broke down and had it towed to a shop a few blocks away) got me into a car and out the door in 30 minutes. Great service, friendly staff; I observed them dealing with other customers, they were professional and courteous. Highly recommend this branch. read more

my reservation is for next week. I have a simple question. the first time I called I was placed on hold and had to hang up after 16 minutes. i called back at 4:11pm, it is now 5:07. I AM STILL ON HOLD!! decided to leave a review after checking the hours for this location to be sure they hadn't closed. supposedly open until 6:00. Terrible service. I'm going to cancel the reservation, clearly they don't want my business. 5:15, on hold for more than an entire hour. read more

I have called 4 times in the past 3 weeks to constantly be on hold for 24+ minutes only to be transferred 3x to be told to go into the office to be helped. I understand that this is becoming a busy season, as I work in customer facing retail but checking in and letting us know that you have not forgot about us would be helpful. Also having a cuz drive 40+ mins to go physically into an enterprise office is extremely inconvenient. read more

I had a very frustrating and stressful experience at this Enterprise location from start to finish. When I first arrived, the vehicle I was given was not in acceptable condition--it had visible issues, including what looked like a burn spot. I had to dispute it before they finally provided me with a different car, which was already concerning. About a month later, when I returned the replacement vehicle, the situation got worse. After dropping it off, I was contacted and told there was "excessive dog hair" and that I needed to come back. This made no sense, as there was never a dog in the car at any point during my rental. When I spoke with an employee named Markel, she told me that if I didn't return, I could be charged a $250 cleaning fee. Because of that, I felt pressured to go back even though the claim was not accurate. I was also on a strict deadline to return the car by 6 PM, so this created unnecessary stress and risked affecting my rental record. After calling corporate, I was informed that I should not have been told that and that the situation was handled incorrectly. This means the information Markel provided was inaccurate, which made the situation even more frustrating and misleading. I ended up having to return again just to resolve an issue that should not have happened in the first place. As a 19-year-old renter, situations like this are especially stressful because anything negative on my record can have long-term consequences. Overall, this felt like very poor handling and questionable practices. Being given a dirty/damaged car at the start and then being incorrectly accused a month later at return makes this experience especially concerning. I wouldn't recommend this location if you're looking to rent a vehicle and expect a smooth, fair experience. read more

This location has horrible customer service. One worker says one thing and another a totally different thing. They don't abide by the terms on the corporate website whatsoever. If you call anytime in the evening be prepared for them to place you on hold or just straight up not answer. read more

I never really rate places one star but I was really surprised how rude and poor the customer experience was here. It's nearly impossible to get anyone on the phone here and when you do get someone, they put you on hold indefinitely, even to answer simple questions. This meant we couldn't get a courtesy pickup either. When we arrived via Lyft, there wasn't a single customer to be seen, so I'm not sure what they were doing. We received a call from Eric who was going to give us a credit for this experience, but I wanted my partner to finalize that and when my partner tried to call back, he couldn't be reached. read more

Worst customer service I've ever had at an Enterprise. I've been renting cars through enterprise for over a decade and have never had such a horrid experience. Anytime I needed to call I'd be left on hold for at least half an hour. The first time was when I needed to request a pick up to get the rental. I called, was asked to be placed on hold, and after half an hour of waiting I gave up and paid for a Lyft. As soon as I get there, THREE of them are just standing behind the glass partition doing nothing, the lady takes her time to walk up to the register while chatting with her coworkers laughing and having a good old time. In the middle of our transaction, she picks up the ringing phone and tells the customer she'll check on something for them and places them on a brief hold. Not "please hold while I'm with another customer" but "ok mrs. so and so, let me check that for you" then proceeds to help the person on the phone and ignores the 2 people standing in front of her in the middle of a transaction. Then instead of completing the rental, she just tosses us off to another employee who could have been answering the phones. Then when I needed to call to ask questions I'd be asked to be placed on a hold and then never hear back from them. Literally, I had to call from another phone while being on hold on my own phone and FINALLY they stayed on the line to answer my questions. I should have to juggle phones to get a simple answer, let alone juggle them for hours throughout the day. read more

Enterprise Rent-A-Car - The time I was left on hold waiting to ask for a pick up before I hung up and paid for a Lyft because they wouldn't answer. - Car Rental Near Me - Kissimmee, Florida

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Worst place to get a car rental. The customer service reps are whispering amongst themselves . Have a lot to say about their customers once they leave and seem very much entitled. They don't seem to be really engaged with their customers but more so annoyed. They have fake personalities which is noticeable coming into the business. One lady making a mistake and the other showing no concern or care or trying to help me instead both conversations amongst themselves even talking about giving a customer something they did not ask for but that's not my concern since it's not me . I'm not for it and you lost a good review as well as my business . I left without a car . I came here and was not served appropriately and they did not care for their customers once they get done with you they don't even engage in find solution or really helping their customers their behavior is disgusting . read more

My husband reserved a car more than 24 hours in advanced for pick-up at 2pm today (Saturday). He filled out a pre-check and even received a confirmation...Upon arrival, we were disappointed to find out that 2 pm is actually their Saturday closing time. Not sure why a company would allow reservations at their closing time, but here we are. We sat in the car stressed, and frantically called all nearby car rental companies, but they were all sold out of cars since it was last minute. Suddenly I saw a tall young man coming out of the building, so I got out of my car and signaled hello, but he then reentered the building while PRETENDING TO NOT SEE ME hahaha it was actually quite funny. Anyway, I was still hopeful that someone could help us so I circled around and discovered not one, but three workers camping out waiting for me and my husband to leave so they can run to their cars and go home LOL. After knocking on the door and completely startling them, I kindly asked if they could please please help us and explained that we needed the car for our 6 am 1-day trip down to south Florida--we just closed on our first home and had a lot of work to do before move in, which is in 3 weeks. We reserved the car for one day in advance so that we can leave early at 6 am the next morning and have ample time to get stuff done before having to get on the, already reserved, Brightline back to Orlando later the same day. I explained that all nearby rentals were sold out and most of them said the best they can do is get us a car tomorrow around noon which would totally mess up our plans. One of the workers seemed empathetic and like he wanted to help but then the other worker chimed in and said that they're sold out of cars and that their system is down. I kindly asked again if they could please help us but the taller gentleman said sorry and to try the airport, which I first thought was a good suggestion but, after speaking with my husband, realized that it would be much more expensive with all the airport fees. Thankfully, we were able to find a rental about 40 minutes away, however we had plans to explore this antique store we've had our eye on but now we have no time to do that...Thanks for nothing Enterprise! read more

My family and I drover 8 hours to Disney this weekend. We had an expected busy schedule where we had to be at different locations at specific times' once there. Our car rental tire would not hold air. We went to enterprise near our hotel and they told us they had no cars and to find a Pep Boys to make the repair. We were appalled at this suggestion and had to find the airport location in Orlando to get another car. This took three hours out of our day! read more

They didn't have a car when I arrived even though I had reserved it months in advance.

Horribly slow service even when nobody is in line and you have a reservation. Wouldnl not recommend

BEWARE, BEWARE, BEWARE. Let me express how I feel. This is a new location and doesn't deserve the stars. I am a big fan of Enterprise Rent a Car. However, I showed up to the place and I was told I needed a reservation, went back online and made my reservation for a car as the site claims they had inventory. The guy just looked at my reservation without checking his tablet, walked in and came back we don't have your mid size suv for several hours. I have a mini can but I'd have to charge you the difference as is $93 per day. Why would the website allow me to reserve a car but the location turn me down. A GIANT company like can't have this happening to anyone. read more

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Their policy on payment will leave you stranded if your from out of state and don't carry credit cards. Completely waste of fucking time

My husband and I had a wonderful experience at the Enterprise rental located in Fajardo, Puerto Rico on our vacation. Michael Perez took care of us from start to finish. His professionalism shined above and beyond to serve his customers! 5 stars to Michael and the Fajardo, PR location. read more

I was having a really bad day after my original rental car had to get towed. The branch manager, Vladimir, was so kind. He made getting a replacement very easy. Everyone in this location was super friendly. The best customer service I've ever experienced. read more

Awful, awful customer service. My friend, who is deaf, was visiting and she got into a wreck which totaled her van. I took her here to get a rental. She can read lips perfectly, but I guess because she was deaf he was talking down to her (this was the manager). She finally went outside crying and I handled the rest of the rental. Be damned if someone is going to bully me. After over an hour, we finally got the rental and were on our way. I will NEVER use this location again!!! read more

Enterprise Rent-A-Car - Car Rental Near Me - Kissimmee, Florida

New building, nice staff that works with you, no more than 10 minutes in and out, I think that's what you want when u rent a car, car was very nice overall a pretty good experience read more

the "new guy" rented and returned my car. I was very impressed with his willingness to help. Very friendly, jumped right up to help me when I walked in, and he helped me out with directions. Thanks for the great customer service!!! read more

I just rented a Ford Expedition two days ago at the airport in Orlando, and the car is now dead. Enterprise has said we are out of luck, it will take 5-6 hours to send someone out to change the vehicle. My family of 6 is now screwed out of their visit to Universal Studios, and they want to charge me more money for roadside assistance for a vehicle that is defective. Three employees later and their incompetent employees still can't figure out a solution other than we are out of luck. They also say they don't have a single large SUV to accommodate my large family here that we saved two years for this vacation. Update...Enterprise finally dropped off a replacement vehicle. It's older, half the fuel, and filled with cigarette ashes. Photos were taken at the time of drop off. Regional manager was supposed to call and never did. I've emailed you as you requested and you haven't responded. Day 2 of utilizing our park hopper passes at universal studios were impossible to use today because of enterprise and their horrible customer service. Thanks for ruining our vacation enterprise. An entire day stranded, waiting on calls or emails that never happened. Still no word on any reimbursement for any inconvenience. How about half the cost for the unused park hopper passes? read more

This place is an absolute scam. They put me in a car that had a cigarette on the floor and a funky smell. I moved the seats the day after I got it and found that there was stuff melted into the carpet. I literally just drove this car home. They'd moved all of the seats forward so I didn't notice. When I dropped it off, they charged me to have it detailed claiming it would be $25. It was $75. Then proceeded to call me a liar. Stay away from these people as they probably make commission off of scamming people. read more

My family, my wife, and I are extremely loyal patrons of the Enterprise Rental Company brand; and have been for many years. We rented a car recently (April '2018) for a mission/business trip to NYC; from the 2723 North Orange Blossom Trail location in Kissimmee, FL. Initially, the staff seemed very friendly and more than eager to help my wife and I; as our premium vehicle ('2018 Impala) was ready, as promised when we arrived. The staff printed out our paperwork, went over the details, and inspected the car within 20 minutes. We got on the road facing an 18-hour journey (from Florida to NYC) so we had absolutely no doubt that the car we were driving was in pristine condition (it only had, just north, of 14,000 miles on the odometer). We figured that we would have another ultra-smooth journey; just like all of our other business trips that we have taken using Enterprise-Rent-A-Car. This trip was not one of those smooth business trips... We were around 25% into our journey; when we saw the CHECK ENGINE LIGHT come on. We pulled off of the highway immediately; and found the nearest Enterprise-Rent-A-Car office. The staff at that branch informed us that they did not have any cars available (but the lot was obviously full of available vehicles). She also informed us that Enterprise cars regularly have problems like ours; and suggested that we go down the street and get an oil change from the shop that services their vehicles. Really? Is this how the Enterprise Rental Company conducts business at other branches? We refused and continued on our journey; until we found another Enterprise-Rental-Car location... in the general area. We were finally able to find another location; and I must say that Mr. Jacob C. Moore went totally above and beyond; to ensure that my wife and I were fitted with another suitable vehicle and squared away... so we could continue on our journey. I must also add that this young man was running the entire office... by himself! We appreciate you and the genuine way you treated us Jacob; whenever we are in town, you have customers for life! Upon arriving in NYC, we had yet to find another premium vehicle. We contacted the Lindenhurst Enterprise-Rental-Car branch (199 East Montauk Highway, Lindenhurst, NY 11757 - Andrew McKiel: Branch Manager / William Kuschner: Assistant Branch Manager) This particular office informed us that they had a premium vehicle available; so, we went right over... only to be informed that the staff lied to us about having a premium vehicle available (deceptive business practice). We were not even greeted when we entered this location; much less given a reason why they did not have the premium car available (per our phone conversation 15 minutes earlier). In any event, we were left without our premium car for the remainder of our mission/business trip. Upon arriving back at the Kissimmee Enterprise-Rental-Car office, to drop off our vehicle (2723 North Orange Blossom Trail, Kissimmee, FL 34744) we arrived at the office at 7:30am, on the dot, only to find the office doors locked... and the staff having an apparent pre-shift meeting? Really? The sign stated that the office is open at 7:30am (M - F). We waited outside, weary from our tiresome journey for 15-minutes. Is this really how the Enterprise Rental Company conducts its business on the down low? The once friendly and attentive staff were cold and callous... referring to us as folk... a term clearly meant to demean. The staff did not even admit and apologize for the fact that they opened the doors 15-minutes late. At this point, I am not going to lie here... I was royally pissed. I said a few words that your grandmother told you not to... purely due to the piss-poor service of this Kissimmee Enterprise office. We were given a weak-water apology; and an extension on our premium car upgrade. One of the things that really pissed me off, was the fact that, there was a manager, on the floor, looking right at what was going on (Brandon Lutz: Assistant Manager) and did nothing. He walked right by me into his office until my wife and I left the establishment. I also had to call in again to speak with (Romeo Campbell: Assistant Manager) to receive credit on extra gas that WE put in the car. The manager also gave us another minimalist credit for our troubles. I still do not understand the pricing scheme that this particular Enterprise-Rent-A-Car uses. Romeo Campbell did not even take the time to go over the bill with me; short of the 'credit' that he claims that he refunded to my account. If one young man (Jacob C. Moore) can run an entire Enterprise-Rental-Car office... and 10+ employees cannot even open the establishment at the correct time... It's, more than, obvious to me who should be in line for an Area Manager position. read more

Car was a bit dirty and stinky but it was from insurance comoany while my car is being repaired. Staff was nice though.

Made a reservation but car wasn't there. They tried to put me in an SUV or a higher priced car and I refused. Finally, more than 30 minutes later, a car was available but had to be cleaned and filled up. Returning at FLL was easy however. read more

Friendly service, fair pricing. Great, clean cars. They were very accommodating when our own vehicle broke down and I walked in for a rental and more than fair on pricing adjustments when we brought the vehicle back early. We've been renting from this location for many years and have always been happy. read more

Amazed with what happen Today. To begin with, I have been renting with Enterprise for the past 7 to 8 years & have been using this Location for about 1 to 2 years. Today, I came in to pick up my reservation then was told I can't rent cause I'm on a Do Not Rent List. He said that I had said the last time I rented that I was going to leave a review on the manager & that I mentioned something about a "firearm" that's exactly how he said it. Which I never mentioned nothing about a firearm. The day they are referring to.. They had got bothered cause I said I was going to give a bad review on them & that they will get notified cause I've been renting with Enterprise for years & I'm a Platinum with Enterprise and still currently do give Enterprise $1k - $1.5k EVERYMONTH on Car rental for personal & business use. Then the lady that gave me a ride to the bank I had told her about me making a complain before & that this time im going to do the same. She said you shouldn't do that and I said why not that's the proper way of making complaints cause just cause I got bothered by what he said I can't physically do something so that's how I address my issue with the actual company.. Now what the manager had said to me was to make sure this is the last time I ask for a ride cause his employees aren't meant to give people rides. Which I needed a ride TO THE BANK cause I just landed to add more money to my card so I COULD RENT FROM YOU GUYS. Unless this is a new policy then THIS IS INCORRECT. Before Ive been picked up & brought to enterprise by enterprise. Ive been took where I need to go by Enterprise with no problem. & I've actually set appointments to get picked up as well in the past. So If Im not wrong they are completely wrong. This is incredible I will be taking my business elsewhere if Enterprise Hires people with this type of rude attitude. read more

awesome rent a car location. Chris who checked us in and out was very sweet fast and efficient. This was the smoothest pick up and drop experience we have ever had. read more

So many things about this location makes me want to like them. Like picking me up from my home so I won't have to worry about my car sitting in a lot for days. So many things about this location makes me want to dislike them. Like the driver that comes to pick me up texting on his phone while driving. I usually call people out on that, but I suppose I just didn't have the strength this time. The lines at this location can get along so the wait can be significant. There is a $200 deposit for each rental that is credited once the car is returned. What I rent from here again? Idk read more

This is one of the worst Enterprise location in Orlando area. At pick up day . I waited 1h30min to have my rental car ready and almost missed my flight . The car was 3/4 empty ( almost no gas ). iPad did not work and had to wait an extra 15 min to process payment. The place is always crowded and customer waiting for their cars . It seems the norm. No need to contact customer service it's useless. read more

The small and cramped office with customers standing on top of each other was the least of the bad experience. The highlight of the bad experience was having a 《manager》 ask some invasive questions of my very bad scarring which I'm already self conscious about so that was WONDERFUL to deal with (in front of a 'district manager'!). How on any plane of existence did that young man become a manager asking questions about a woman's appearance/her disability? How did he get away with asking this in front of his 'boss'? Why wasn't he reprimanded? The whole experience left me feeling like a hideous monstrosity, so thanks for that. Yes, it looks as if I lost a fight with cheese grater or something, no you don't have to ask very loudly what happened repeatedly. I rarely go out as it is because of the anxiety from the situation around the scars, you really didn't need to get nosy and point it out to everybody in the building. read more

We recently rented here for an insurance replacement rental. Everyone is very friendly at this location. Luz helped us with a quick check in process and were in and out in less than 10 minutes. The vehicle we received was a 2018 Ford Explorer with 1900 miles. The vehicle was very clean. When we returned the vehicle, Luz gave us a ride back to a nearby body shop. Great staff and service at this location. read more

Busy location, it's the one the Nissan service sent me to for a rental. If you read my Nissan review, well the service and experience was horrible. Now to Enterprise, friendly staff, even been as busy as they were they greeted everyone coming in the door, managed to know all people's names. Junior was the person assisting me, and he was great, funny and friendly. No complaints, great service, in and out so I could complete my list of things to do for the day. read more

Huge line especially when I had a reservation through the dealership while my Jeep gets serviced. Plus the only car they had available was a mini van! However the employee who helped me was super nice and explained everything to me even apologized for the wait. Great thing is I can leave the car at Napelton tomorrow when I go pick up my car and then they'll go pick it up so I don't have to make two stops or wait on anyone. read more

This is a really good Enterprise location. They pick you up on time, their cars are well taken care of and the people are really friendly. The Haines City Enterprise location, on the other hand, is actually closer to me but I would never rent from that location. That location is just the opposite of the Kissimmee one. At Haines City, they confirm cars that are not there when you get there, and their staff is very rude. If yo have a choice, choose Kissimmee every time. read more

Very friendly and easy to work with. I've used them many times and have been very happy with only a couple exceptions of negative issues. Out of two negative experiences one was resolved. Please remember though I've rented more than 20 cars so one bad experience isn't bad. All I'll say about the unresolved issue is it was a person who was having a bad day and wanted to share with everyone else. read more

Enterprise Rent-A-Car - Car Rental Near Me - Kissimmee, Florida

While the lot is small and crowded, the customer service was the BEST! We got there after they closed on the day of rental, but spoke with Nick who gently told us to come back tomorrow if we still needed a rental. We did and he hooked us up with a Mustang Convertible! Imagine: Orlando at Christmas in a ragtop for no extra charge. Thanks, Nick (and the others, too, who all were very courteous and helpful!). Highly recommend this location! read more

Your guys are the BEST ever!! Thank you for putting up with my difficult self!!! You are helping me more than you with EVER know. Shout out to Carrie (sorry if spelled wrong) and Katie!!!! read more

As I sit here and wait for my car, thoughts go through my head of if I really needed it. Arrived at the time of my reservation and saw several people walking around and working so I thought this would be a quick picked up. Boy was I work. After sitting down for 25 minutes I realized something was wrong. I asked someone. What the hell is taking so long? It appears they hadn't cleaned the car and the car wasn't ready. They weren't rude or anything but if you want a quick car rental don't choose this location. There is a good chance the car is not going to be ready. It turns out that I'm not the only one who is waiting to get a car!! I had this as a 1 but changed to a three once they apologized and offered me a discount on the ride for the wait. read more

Always a pleasure to do business with! I have been going to this location for work and personal rentals for a while now even though they are not the closest to me. They are always friendly and courteous, and have a pretty decent selection of cars in great condition. read more