Great service! I had a bumper replaced here after reading online reviews. They did not disappoint. They finished on time as they said they would and communicated throughout the process with both me and my insurance. Not a month passed by and I returned to have a scratched looked at on my rear hatch. They said they could buff it out and proceeded to take my keys and work on it immediately. After they were finished I asked how much I owed them. The owner proceeded to say they are not in the business of nickel and diming customers and did it free of charge. Wow! Thank you GO!! read more

My family and I have had work done on our vehicles here multiple times over the years we have lived in Yakima. They have done repairs for everything from fixing a car that was side-swiped by a semi to, most recently, repainting a door that was damaged by another car in a parking lot. They have always done good work and returned the car to the way it looked before the accident. I just got my Subaru back from them and you can't even tell that anything happened to it! read more

They did a excellent job repair me car! It looks brand new.i would highly recommend it.

I was travelling through Yakima and needed quick, quality help because bright yellow paint got splashed on my car and under my wheel-wells. Gary and his team did a great job and got me on my way quickly. AND they did it as friendly and professionally as possible. I highly recommend GO's Collision Center in Yakima. Thanks for your great work, and great attitude! read more

Do not waste your time. This place is all about quantity not quality. They will butcher a job so bad as long as it saves them some money. I had some work done on my vehicle and they only did the job so it would look nice for the time being, looking at it closely you can see how bad of a job was done on the bonding, the welding. Nothing from my car was working like it should have. The trunk lid needed to be replaced and so did my camera. When we received our car they insisted that these two issues were supposed to be like that, that all Buick Verano vehicles have the same issue. But I never had issues with the trunk lid or the rear view camera prior to being rear ended. So if you are trying to get in here through insurance I highly suggest you go somewhere that is going to be worth your time and money. read more

G O collision was a horrible experience for me. I had scheduled an appointment with them to get my car fixed and they said it would take about 4 days to be done. The day before I was going to drop it off, I had called them to make sure I was still scheduled. Well, Jeff said that they were super busy and probably couldn't get it done in the 4 days. I on their behalf told them we should reschedule, so we did. Dropped my car off and on the 4th day they called me and said it wouldn't be done until Tuesday which was 4 days from then. Tuesday came around, they still did not have my car done and said it would be done the next day. I called them in the morning and u was told that the car would be done at 1pm no sooner and no later. I show up at G O at 1pm and they don't even have the decency to tell me that the car is still not finished. They said it was looking to be more around 5pm. They finally finished at 4:30. I show up to pay and the manager Gary said "im gonna take care of you for everything that's happened."He said he would knock off a whopping 10% of my bill! Wow Gary way to take care of a customer. $150 discount is not taking care of your customer. I hope whoever is reading this reconsiders going to another auto body shop... Icing on the cake, I live in Seattle and I commute to Yakima for work and GARY forgot to give me back my debit card from the card reader... Thanks again very for taking care of me. read more

These guys are amazing. Took my car to them after I damaged it. Instead of just charging me for a new fender Jeff spent the time to find one the same color, saving me hundreds of dollars. He didn't have to do it but he did it anyway. When my truck was damaged I knew exactly where to go. Kip worked out all the details with my insurance company and got my truck done quickly. Amazing customer service and professional results. If you take your vehicle anywhere other than GO's you made a serious mistake! read more

Do not get an estimate here if the claim is against State Farm Insurance! If you have a claim from State Farm and they try to push you through their "Select" program and you live in the Yakima area, do not go to this company and do not go through the State Farm Select program. I am not a State Farm Customer, but one of their customer ran into my car, causing significant damage. State Farm customer service intially informed me that they I should go there or I would be paid less. I went to G.O.'s and the estimator told me that he was adjusting down the number because of the agreement he has with State Farm. I was willing to go with that number, but I wanted to get cash because I had other plans for the car. State Farm informed me that they had mailed a check for $1,000 less and I told them to cancel it. I would take nothing less than the origninal estimate, since I had two other estimates that were slighly more that the G.O. estimate When I told State Farm this, they informed me that they had not received the estimate and wanted to go back to G. O.'s to get it. They came back with an estimate that was $1,000 less than the original estimate from the same company (G.O..'s Collision Center.) State Farm informed me that because of the agreement they had with G.O.'s, they had to adust the estimate down base on their guidelines to make a cash payment. Then State Farm called me to tell me that they were willing to pay out cash but they would only do so if one of their investigators came out to look at the car - even though State Farm had already issued a check based only on the second estimate (reduced a second time when G.O. found out that they would not be getting the work). Needless to say, we will end up in court. Stay clear of G.O.'s Collision Center for any estimates under State Farm Insurance. It is definitely not worth the hassel. read more

They handled my work on my escalade. They handed me back a car that was not fixed and blamed damaged to be due to age of vehicle. They sub let the work out to another vendor and tried to take claim until questions about quality of work came up. It went from them doing it, to a vendor. DO NOT TRUST THEM AND SAVE TIME AND MONEY AND GO SOMEWHERE ELSE. Owner gets flustered and hangs up once they are called out on lies. read more

Great body shop! Made our appointment and they called to remind us the day prior. The work was done exactly as scheduled and the work was fantastic. Gary was great to deal with, straight shooter with no spin. Any more work, we'll be back here. read more

So I got my car fixed here. And what can I say the paint job on my car was really nice. The customer service itself is awesome a mechanic was going out his way to fix a minor issue after they were already closeing did the honors in washing my car and detailing it inside when I had gone to pick up the car. I will surely come again and do business with them and the owner himself a really nice guy with 100% customer service and willing to go beyound to be 100% satisfied.thanks guys I will surely be confident to come bk. read more