I have been a customer with REC Nations for nearly three years, and until recently my experience…read morehad been acceptable. Unfortunately, an incident that occurred during their recent ground remodeling project has completely changed my view of this company. My RV was moved from its original spot to another location as part of their construction work. They have asked for my persmision to preform the task. During that move, my RV was damaged, resulting in thousands of dollars in repair costs. What has been most disappointing is not just the damage itself, but the way the situation was handled afterward. They didn't take any responsibililty becuase they asked me to sign a weaver. I made the mistake to think they are professional at what they do. BIG MISTAKE. I made multiple attempts to reach someone to discuss the issue and find a reasonable resolution. After several calls and emails, the only response I received was that I should file a claim with my own insurance, and the company refused to take any responsibility for the damage that occurred while my RV was under their care. After this experience, I decided to cancel my lease agreement. I had just paid for the upcoming month, and when I called to request a refund for the unused portion, the representative refused and simply stated that the termination date would be March 31 instead of April 9. After nearly three years as a paying customer, this response felt dismissive and extremely disappointing. Businesses make mistakes -- that happens. But how a company chooses to stand behind its customers when those mistakes occur is what defines their integrity. At this point, I am simply asking for fairness and accountability. I hope REC Nations leadership reviews this situation and considers reaching out to resolve the matter appropriately. Until then, I cannot recommend this facility based on my experience.

Great space, secure and the added electricity for a trickle charger was a welcome surprise. I will…read morerent here again when needed.

When I got my unit in 2014, 10 years ago, I was told to pick out a lock and leave one key with the…read moreproperty manager. Fast forward to June 2024 I am told they don't have keys and I'd need a locksmith. I decide to try to remove the lock myself first, and buy bolt cutters. I arrive at my unit to find my padlock isn't there and the lock looks different. I call and I am told they haven't changed the locks, and again I'll need to call a locksmith. $250 later a locksmith tells me he was just out the week prior and was told a similar story by that customer.. he drills through the lock, opens my unit, and there's the old lock with my padlock on it in my unit!! They DID change the locks! Wow.. We empty my unit of everything but a TV and table. I had paid the month of June so I had time to remove it. I get a call from the property manager Tish, or Trish, and she says if I'd like, she can leave the dumpster unlocked for me to dispose of those items. Wow, awesome, okay. So we show up and it isn't unlocked. Okay, no biggie. I'll stick to the original plan. So we put the TV and table back in my unit. I call and I'm assured by some guy that I'm paid through June, so I have a week before July to figure it out. The next couple days go by and I'm hit with a $250 abandoned items charge. I log into my account and it shows I no longer have a storage unit. I call and leave a message and no one will call me back. I call customer service, explain all the above, Tish/Trish calls me back and says she's going to have the DM remove it, and it was a misunderstanding on their end. I'm so grateful, and think this is all behind me. Even accept that they threw away the table I planned on keeping. A week later $250 is deducted from my bank... I call and no one calls me back. A few days after that, a months charge hits my bank and all the sudden I have the same storage unit under my public storage account. I have called the property manager probably 15 times. I have called customer service, who by the way, told me they be pissed if this was them. They gave me the district manager's, Jesse, phone number. Who also won't call me back after 3 attempts. We are nearing Aug and I need my money back and this account closed. I need someone to call me back!! I can't go anywhere to speak to anyone in person. This experience has been terrible, and I'm out almost $500, really $740!! I have never been even a day late, and I've never complained. I expect someone to reach out to me.

Great worksers and amazing place To take your stuff you…read morewill get great service There Everyone is nice there is one lady I know that work there her name Is tishba moore she is a good worker there She cares alot for poeple she loves to help

I have been at this storage facility for 5 yrs. They are the best. They have 24 hr access. When…read moreit's time to pay I just call and tell her to run my card.

I have had a storage unit here for years, and everything has been good up until recently with the…read morechange of management. Back in the day management turned the lights and electricity on as soon as it got dark outside. Now they turned them on extremely late and people can't do nothing because of no power. I hope they can fix this soon as possible. Other than that, no issues.

Movers showed up on time, were efficient, wrapped all furniture for full protection and unloaded…read moreand unwrapped all contents in professional and timely manner. Price was very fair and would not hesitate to recommend them to anyone seeking a local area moving company.

Warning: They take advantage of seniors and do not honor losses…read more I would give zero stars if I could. This company moved my parents from one assisted living apartment to another and it was a disaster. They lost several items and damaged a dresser during the move. The worst part was the 'claims process.' They gave us a form to fill out, and we spent an entire month tracking down receipts and replacement costs for everything they lost or broke. We submitted a detailed claim for over $1500 in losses.After all that work, they sent my elderly parents a check for a measly $132. Their excuse? They claimed my parents didn't purchase 'additional insurance'--an option that was never even offered to them in the first place. It feels like seniors are being targeted, with the company hiding behind fine print to avoid taking responsibility for their own mistakes. Do not trust this company with a loved one's belongings. The experience was unprofessional and dishonest.

The units are clean. The property is well maintained, and the on-site host is very pleasant to…read moredeal with. I like when I roll up the door on my outside unit, a motion activated LED light comes on. The security is as good or better than other self storage places I've used in the area. The rates are fair, but they're not cheap.

I have found the staff at the facility very helpful and always willing to work with me. The price…read moreis very affordable and secure. The manager lives on the premise and has been quick to offer help when I needed to come by a little late to sign up for a unit. I rent to help with some of my business clients when they have too much stuff and we need to store off site during a move or remodel. They have new updated facilities that are very convenient for the Lake Highlands are. I have never had a problem with safety or security. Thanks for being good neighbors.

We've been using this place for additional storage for multiple years…read more We never seem to have enough storage for stuff in the garage or the spare bedroom! We store our holiday items and stuff we simply can't let go of. We are not hoarders, our rental property is just on the small side. We pay rent on the unit for 3 months at a time. The area is kept clean and the process of entering and leaving is simple. Cameras are located throughout the area. All the units are located outside. None that I am aware of are air conditioned. The do have an area to store boats and RV's. We've been happy with the storage units management. November/2021

I couldn't get past customer service. I called to get some information and the representative was…read moreso rude. She's didn't care to help me or try to find out what I was asking. Rule of thumb if you don't know the answer figure it out. There is always a way to get the customer the answer and not be rude. I would not rent a storage here. Value your callers

The rent goes up fast!…read more The facility was clean and easy to access. The rate for the 5x10 unit was $51/month in August 2024 (after a $41/month introductory rate for three months). They increased the price quickly. In May 2025, they raised the rent to $66/month, and they just notified me that on February 2026, the rent would increase to $86/month. That's a 30% increase every 9 months, a 70% increase in a year and a half. I'm moving my stuff out before the next rent increase goes into effect. If I were to do it again, I would only consider Public Storage for short-term rental (less than a year).

They had the size unit I needed, when I needed it, at a very reasonable price. It's well…read moremaintained and clean. They have great security. Carts are available to assist with your moving of items.

We rented 2 storage rooms here. One for 2 years and a second one for 3 years. The positive is that…read moreit is very clean. And seems very secure with gated entry and cameras inside every hallway. The reason got that 3 star is that they increased our rent every few months. It got to the point where rent was more expensive than my first mortgage! If you need very short term storage, this place is fine because they give you a cheap teaser rent rate to start. Then they start jacking up the price every chance they get! I just think there are less expensive better value storage places with the same level of security and cleanliness. We left when they gave us yet another price increase notice!

CLEAN, secure, and great customer service! Loved that they have music playing in the hallways! They…read moreeven provide you with a dolly to use. Never had a problem here! My husband just closed his account here yesterday and it was simple to do without any hidden costs. Thank you!