My wife lost her wedding ring while visiting Kauai. Mr. Osaki at Robert's Jewelry spotted the ring…read moreafter they had purchased it and recognized it from a picture that I had sent him. He contacted me and went out of his way to safely return the ring to us. I'm certain that it would have been much easier and more profitable to sell or recycle it but the man has integrity and honesty and lost money getting it back to us. Very nice experience and much appreciated.

I have bought Hawaiian bracelets through the years at Roberts and I've been very satisfiedread more

From a phone inquiry to my in-person appointment, the quality of care was outstanding! Both Aunty…read moreErin and Sarah are pleasant and certainly genuine. ^_^ The verbal appraisal of ring was given thorough attention with an x-ray for it's exact composition of metals alongside her expertise as a gemologist, and these details shared left me feeling much more personally educated and even more excited for qualities of my ring. If you have a piece of jewelry that needs appraisal, I would highly recommend Aunty Erin's intricate knowledge!

If I could give 1,000,000 stars, I would. I've had this old gold for a minute. I've been shopping…read morearound for a while ever since gold went over $4k/oz. I went to other shops but they didn't have the x-ray machine nor did they care about the diamonds or other stones, they only cared about the gold, giving me a low evaluation. Unsatisfied with that appraisal, I sent out a search on Yelp and Aunty Erin's replied so quickly. Their communication from the get go was detailed and efficient. When I arrived at their office, it is very streamlined and unfussy, and I liked that, I don't need a lot of fancy flair, I just want a good price and to work with people who are nice and trustworthy. This is a mom & daughter operation and they work so seamlessly together, I was surprised, efficient and heartwarming?! They treat you like family, no joke. Don't be fooled by the current lack of online presence, Aunty Erin has tons of experience AND has 3 different gemology degrees, Aunteh knows her stuff. They also have the prized x-ray machine that can evaluate the composition of gold and metals instantaneously so you can see for YOURSELF exactly what you're working with. She's absolutely clear and transparent about how she works and what you're dealing with. She gave me an EXCELLENT price for my gold, almost twice the value that the other appraiser gave me, who didn't even evaluate the stones? Aaaaaaaaaand, I had a pretty random gold nugget that was about 20 grams. Because it was unusual, and since gold nuggies straight from the earth can contain a lot of quartz, Aunty Erin asked me if it was ok to take the nugget to the assayer to get the exact composition. Tbh, it was a little nerve wracking trusting someone I just met with a 20 gram gold nugget. She asked what she could do to make me comfortable with taking this nugget to the refinery, so we signed a consignment agreement. Let me be clear: I HAVE TRUST ISSUES! I do not trust people easily, this is the only reason I asked for some type of documentation --Aunty Erin did not give off untrustworthy vibes-- it is just me, in this day and age, trust can be hard to build. I was so grateful that she was willing to do anything to put me at ease and so when you have two solid people doing business, building trust is easy. Upon taking the 18k golden nugget, Serra, Aunty Erin's daughter, told me that she would be in communication with me throughout the day about the refinement process and that they should be able to get a check to me by the end of day, latest tomorrow. By the end of day, we had a documented evaluation of the nugget from the assayer and a check in my hand the next day at noon. If you are unsure where to take your valuable pieces for a more than fair price, got to Aunty Erin and Serra, they go above and beyond. Their customer service is exceptional, they treat you with respect and care, they are absolutely transparent and trustworthy and honestly, a delight to work with. I'll be taking the silver I have to sell to them soon!