I rarely leave negative reviews, but this experience was too disappointing not to share. We have used this company multiple times in the past, which is why I was shocked by what happened on this project. Despite presenting themselves as a tile installation company, they sent an installer who appeared to have very little tile experience. He arrived without basic installation supplies, including spacers. The homeowner even offered to get them for him, and he declined. The result was significant lippage, improperly installed trim, and an overall installation that did not meet professional standards. To their credit, the owner came out to inspect the work, acknowledged the issues, apologized, and assured us they would make it right. He explained that they had been double-booked and didn't want to cancel on us. Based on that conversation, we agreed to give them the opportunity to correct the work. Unfortunately, after waiting nearly two weeks for their next available date, I reached out the day before to confirm arrival time and received no response. Communication completely stopped. When I followed up again, the response I eventually received was unprofessional, insulting, and included comments that I found deeply inappropriate and offensive. What is most frustrating is that this situation was completely avoidable. Mistakes happen. Good companies stand behind their work and fix them. Instead, this company chose to walk away from a problem they acknowledged was their responsibility. As someone who has referred work to them in the past, I am extremely disappointed. It takes years to build professional relationships and trust, and only moments to destroy them. What I still can't comprehend is why someone would intentionally damage a business relationship with a company that consistently referred work to them. We trusted them with our clients, our reputation, and access to our clients' homes, only to receive subpar workmanship, broken promises, and complete disregard for our clients' time and property. Looking back, perhaps the warning signs were there. We were told his work vehicle had broken down, and he was showing up to jobs and picking up materials in a rundown Honda Accord. At the time, we gave him the benefit of the doubt because we've all had tough situations arise. Unfortunately, that same grace and professionalism were not returned when it came time to stand behind the work and make things right. The disappointing tile installation could have been fixed. The lack of accountability, professionalism, and respect for both our company and our clients is what ultimately cannot be overlooked. read more

if you fine any reviews on here saying anything but negative ! ! ! any plus can not be true i was in contact with the company gold master painting on friday and we " verner" (owner & painter) and myself to have him come by and give us an estimate saturday never showed and never called no response ! i waited and finally called him which he stated that his gps was or did send him to wrong address (really ) ok we then made another time and date : which was for today at 5:00pm (remember he choose) the day and time well it's well after five and it is monday september 2, no show no call nothing we sat here waiting and total nothing i called him left message nothing spoke to member of his family third call and he still has not return my call so no he is disrespectful not courteous at all, no respect no manners he be not even my last choice even if he was my only choice read more

Hola verner es buena persona tiene buena experiencia para pintar me pinto la casa afuera y me quedo muy bien grasias por aserme un buen trabajo .les recomiendo esta persona por que es muy responsabl! read more