I went to Rhodium (a Europcar company) to pick up a car I booked thru a booking portal. The advertised price was about 30€. At the agency the employee lied an said that I had to pay extra insurance of 179€. It was not advertised, it was not in the contract and I didn't need it because I have excess insurance on my credit card, I told him NO!!! He then claimed that I had to pay airport tax even if my contract clearly stated that it was included in the rental and It was advertised as included in the rental, once again I said NO!!! I was very clear from the beginning that I only wanted to pay deposit on the car, deposit on the fuel and rent of the car because I called the company in advance and checked that that was the case (I have the recording). That made him angry and very rude. He told me that I was a problem customer and it was obvious that I was suppose to buy all these things on top of the rental.
After I came home I found out that he added more that 30€ of charged on my credit card for services I never ask for and never wanted. Now I have to wait 30 days for a reply on my complaint and if I'm lucky a minimum of 30 days for a refund.
This is how Goldstar, Interrent, Rhodium all Europcar companies operate on a daily basis. Just look at ALL the thousands of bad reviews and all the Facebook Boycott pages. If you rent a car from any of these companies you are likely to get screwed (excuse my french). read more
