please read till the end. I visited the Golden 1 Credit Union branch approximately one hour before closing to speak with a customer service representative about a loan pre-approval. Upon arrival, I was immediately told there was no availability due to staffing limitations. I noted that there was still an hour left before closing, and the branch was not nearly as busy as described. In fact, I was the only person waiting, with just one individual ahead of me. Despite this, I was told I would need to return another time. When I explained that staffing and scheduling challenges are not the customer's responsibility and that I was willing to wait, the response I received felt dismissive, including a scoffing tone. The manager also openly cited staffing shortages as the reason for not assisting me. From a customer standpoint, internal staffing issues should not be communicated as justification for denying service during normal business hours. Instead, leadership should step in and help address customer needs, especially when demand is clearly manageable. Additionally, shortly after this interaction--around 4:15 PM--I observed an employee being sent on break. Given that the branch closes at 5:00 PM, this seemed like an unusual decision, particularly when customers were still waiting for assistance. I also want to emphasize that this does not appear to be an isolated incident. A review of publicly available feedback shows a pattern of similar customer experiences. This raises a broader concern around accountability and leadership at the branch level. Customers should be able to rely on professional service during posted hours. Leadership should be proactive, accountable, and focused on resolving issues--not deflecting them. Situations like this reflect the need for stronger oversight and a renewed commitment to customer please keep reading below. I waited 45 minutes before being assisted at Golden 1 Credit Union, but I want to sincerely thank Bernadette for the outstanding customer service she has provided me over the past 10 years. As a customer of 30 years, it's people like Bernadette, along with the rest of the staff, who keep me coming back. That said, my earlier comments still stand--leadership should take a closer look at how they communicate with customers, as there is clear room for improvement. read more

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Here we are again in Turlock at the branch at lunch time. 15-20 people in line - 2 tellers. Unacceptable.

Pays high interest on Certificates and other deposits. Charges low interest rates on loans. Friendly, helpful staff. (Waits can be a little long, because it's so popular) read more

Here we go again. The line forms to the south wall and back out to the front door with only two bank tellers. Come on G1CU. I feel bad for the elderly lady who was dependent on the furniture to hold herself up. Ridiculous! read more

Very frustrated with customer service here. It's impossible to get help. App never works and went inside the Teller gave me a new pin to reset and then told me to try it later so she could help the next customer. When I went outside to use the pin it didn't work and the line was long in the bank. Had to get back to work so I called the customer service number waited 20 minutes just to be told they couldn't hear me and disconnected my call. I am looking for a new bank that has time for their customers. read more

No they too busy and take a longer time to get my money. Cause they only around 3 employees in tailed

I got off early from my job walked in to open up a new account waited in line to talk to a teller and see where I had to go to open up an account. Then one of the workers walked right in front of me no greeting nothing so i continue to waited and still nothing until she walked past me again I didn't get her name but she's the first cubicle on the right side where the lobby is so I stopped her and asked where I can go to open up a new account she said she is the one that opens new accounts but she was waiting for someone that had scheduled an appointment. She asked me if i wanted to come back in an hour or better at 4:30 so i said yes that i had time so I waited outside in my car 100 degrees weather 10 min before my appointment i walked in and sat down and there was a couple there waiting also. The lady that opens up new accounts amd told me to come back was still working with the appointment that was scheduled. She seen me sitting there waiting, comes out and tells me that i missed my appointment that it was at 4:15 I told her no she said 4:30 I even set my timer on my phone and was even early she said noo it was at 4:15 talking in a loud voice so everyone could hear her to come back another day because it was late already and they close at 5. I told her how did I miss my appointment when your still helping the appointment that was scheduled before me. She said no come back another day i cant help you. Meanwhile she has another couple in the lobby waiting. She was just plain rude an unprofessional she should have just told me from the start to scheduled an appointment for another day instead of making me wait. Horrible experience!!!! read more

The gentleman with the tribal tattoo at the front desk was extremely helpful. He was straight forward and offered great service. Thank you!

unfortunately I have to agree. I have had an account here for several years however I also bank elsewhere. There is only one account left here and I will be closing it out and opening an account with one of the other banks I do my Business account through. There is one teller who is very helpful and kind and seems to be a wonderful lady but she seems to be the exception. DO not recommend banking here. read more

I don't go to the brick & mortar often, but the last few years it's been horrible when I do. Today I needed 30 one-dollar bills for a game this weekend, and I waited in line for half an hour! There was one teller, then 2, never more. Several employees were walking back and forth to the booths and behind the counter but apparently they couldn't help run the long line down. Too important. I sat on the floor, I was so tired of standing still. The line snaked all around the room. This happened last time I went too, thus my needing to submit a review. Do better, Golden 1!! read more

We sold our house in Southern California, I had a big check to deposit in Turlock. I did not make an appointment. I actually didn't think about it, I just didn't want this several hundred thousand dollar check sitting around. The only friendly face I saw early Saturday afternoon was the Security Officer. After a few minutes of sitting in the lobby, a young woman came out and asked why we were there. I said we wanted to open a new account, the young lady asked if we had an appointment and when I said no, she said we couldn't be seen that day. No kindness or empathy, just you can't be seen. When I said I had a large check, she shrugged her shoulders. Okay, Golden 1, I deposited it to Wells Fargo who was very eager to accommodate us. I really wanted to keep my money local, but not at this bank. Very disappointed in the lack of customer service. read more

Absolutely the worse bank location ever! Only enough room for 3 bank employees making the line wrap around the building! Once inside you get a better idea as to why the line is so long! The employees here have absolutely ZERO urgency. When you attempt to rush though your transaction to get out of there after standing in line for over 50 minutes, not an exaggeration and they start getting rude with you. Debating on keeping my business with this bank! read more

Customer service not the greatest they never really try and help you. Basically how they always made me feel it is what it is. I even try to open an acct for my son and was deny and my son has special needs so he had to have an acct open for his Ssi I've been a customer since 2010 I moved out of state just moved back last year and I tried to reopen my checking since I still left open my saving acct. every time I go in I get deny " when I don't owe any money to any other bank" I'm closing my saving & going to another bank. On top of that I walked in to my new bank and walked out with a new checking & saving without any problems. Very disappointed in this company read more

Wait times are horrendous.... 2 bank tellers with a line wrapping around to the south wall.

Literally have the line out the door and yet only one teller working. The other 3 employees are just looking at screens and walking around. The worst part is no communication with us, the customers, to inform us of the wait or to just say, "please be patient we'll get with you shortly." To say customer service is lacking is an understatement. read more

Hands down the WORST experience ever. Do NOT bank here. My elderly mother banked with them for well over 10 years and they treated her HORRIBLY when she went in to see why they froze her account with NO explanation. The Associate Branch Manager Edgar was impossibly rude, and quite frankly treated her like a criminal. We are moving her accounts somewhere else and I advise anyone looking here to NOT do business with them. Worst customer care ever. read more

The customer service was very bad. I had an appointment and I was waiting for more than 1 hour without any form of assistance or acknowledgement. So I decided to leave read more

Do not use the ATMs at this location. A friend got his card information stolen and this was one of the three probable places it occurred. We came to the bank to settle the dispute. The lady was nice enough to get things settled BUT when I asked if she (or any bank personnel) could check the ATM for fraud devices she told me she couldn't. She stated that the bank only "paid" a service to handle ATM stuff. But she wouldn't not ask them, even out of courtesy, to check out the ATM for the safety of future members. read more

This is the worst bank I've ever banked with. I have had my account with them for 4 years in good standings. I woke up one morning & my account was completely shut down. All my funds disappeared & when I called I was told there was nothing I could do & got hung up on. I called back & was told to go to the branch & I could POSSIBLY get my money back if they felt like giving it to me basically. I went to the branch & was apologized to becuase i was told there was nothing they could do. All funds from my account were removed. Checking & savings account as well. I was told I would get a check. No one knows how long it will take & also they are sending it to my old address where I have no access to the mail & they apparently don't forward mail when you do an address Change with the post office nor can they change the address the check is being sent to, also they can't cancel the check even though they are a bank themselves which makes no sense. I was told to come back in 90 days... yes 90 DAYS to POSSIBLY retrieve my funds. This is by far the worst banking experience I've ever had & until the day I expire I will tell people Don't bank with these people they will steal your money after being in good standings for years! read more

My card has been compromised 3 times , two out of the three times upon getting a replacement I had to go to Bank because they did not work. Albert helped me today card worked but his manners are another issue. Rude! Did not even say thank you, just walked off... naughty! read more

Usually an okay experience when I come to this bank but last visit I had here might have been my last after the one the banker handled my situation...ws not helpful....Completely USELESS read more

I was doing a refinance for a car. I was recommended by a friend saying that Golden 1 had great rates and good service. I wanted to go to valley first but no one responded. I got all documents and necessary items in a matter of days. It took nearly 2 and a 1/2 weeks!! No contact no call no updates. I called and emails several times just to get an update but no one ever returned my calls. And when I finally got approved and set up an appointment they couldn't even honor that time! Was late from my lunch while one other worker was sitting on the phone making calls. I had to get two different payoffs since the loan took so long and even after that, they missed that cut off and had to charge my account for THIER lack of time management. I have never been so displeased by service ever before. Had it not been for me trying to refi for a home I would have stopped the whole process. Unfortunately my loan is there but I will be paying it off ASAP! read more

This branch isn't closed. Opened an account there with my family and the customer service was awesome. No monthly fees for my checking and savings which I'm very happy about that lol. Well who wouldn't love that. They even have many ATMs around that are surcharge free :D read more

This is the best G1 in the state. I never have to wait longer than 5 minutes to get in and out. I do all my business here and I drive 45 minutes to get there and I have Madera only 20 minutes away. read more

So good to hear great reviews. I started this branch in 1987 and two part time employees.. Linda Homer.

Thank you ,,, I live in Merced and take the drive to Turlock for my banking needs and will do this every day for the service I get from there staff ,, I needed help setting up my online banking and one of the nicest women there helped me with everything,,, thank you read more