I wish I could rate this bank a zero for what they did to my Mother and I. My mom and I went into…read morethe bank after I asked the CSR Teresa C. Goularte over the phone if my mom had an account with the bank and she said no. When we went into the bank my mom requested that me, her only son be added to the account she did actually have. She said the systems were down and I have to fill out the information including my security questions and answers on a paper form. I asked why would they do that, she got flustered about it. She said the systems were down and they would have to add the information later and call us back to sign. Meanwhile they were calling the police to report me as as a person trying to take advantage of my own mother. I am currently on two of her other account with other banks in case of emergencies, like she becomes incapacitated. They then took my mom in a room questioned her and still allowed the cops to detain and harass me and my 77 year old mom after she said she wanted to add me. The cops harassed me some more and made us feel terrible if we were criminals. The cops also said they were going to open an investigation with adult protective services all because of what these bank employees lied about. I said lets get the camera footage out, but they refused. I called Julie the executive VP and she apologized for the false claim, but the employees were following policy. Well, I guess their policy is to have people write security questions in plain text on a piece of paper and call the cops immediately if their super wizard bank employees "Feel" something is wrong. I suggest you stay away from this bank. I am in cybersecurity and this is all wrong on so many levels. Just as an update 2-18-2026: My Mother closed her account today. She spoke to Marissa at the bank over the phone and said are you going to harass and call the police again if we go into the bank to close my account and after being on hold for an extended wait marissa said she was not sure if they would call the police. Eventually, Pinky Somel the customer service manager got on the phone and said I her son was not allowed in the bank. I took my mom to the bank and she closed her account. They never pick up the phone at the branch and they are not busy, however standing around doing nothing is more important. Pinkey and Teresa lied to the police and possibly upper management, because I questioned the security policies.

We just opened an account with this super friendly group of wonderful woman. They are all so nice…read moreand knowledgeable.

Love Tricounties. Friendly helpful service. We had a difficult trust situation and they are so…read morewonderful we decided to open a new account and will also invest in CDs with them. Always patient abd helpful even though our situation was difficult and I had given them I correct information which made it more confusing abd difficult. All was straightened out and on track woth trust and banking accounts. They treat people like family. Previously we were not customers there but we definitely are now. Sandra truly went above and beyond to assist us. Leticia, her manager, was asked to help and then she worked on it with Sandra and would not give up til they had set everything up for us. Thank you!!!!!

My wife's father had his trust account with Tri County bank, and before he passed to simplify…read morethings his daughters were added to the account. Since he passed Tri-county locked the account and is putting them through the ringer. No one lives in Patterson, they incorrectly interpret the trust documents, and generally just make this hard expecting everyone to show up together during the week (no Saturday hours). Can't wait to be done with Tri County.

I love the staff. Very helpful and friendly. They always go the extra mile. The staff is always…read morefriendly and very personable.

I have no problems there at the bank. they always can help and they are good at their job.read more

Recently made a account here and I can't be more grateful and happy with the customer service I…read morerecord on my first visit. I spend the day shopping around all the local banks in the area which is a lot of branches! After reviewing all there account policies, rates, & fees. It was a easy choose going with the Bank of Stockton. I was helped my a very kind lady named Saireen Chand. Her kindness, honesty, & knowledge was intrinsic. Highly recommend the B.O.S to anyone looking for quality customer service and a good bank .

Tyler was the agent that assisted us in Modesto and he was so helpful. So kind. So thorough and…read moreprofessional. I would recommend that anyone in this area open an account here. We were also helped by another teller who was also very sweet and helpful. I wish I lived closer so I could open an account here too! I came here with my mother And she was treated with much respect and we appreciated it. Not often that you get good customer service anymore so we had to leave a review

Was definitely surprised. Went to open a new account. And was promptly taken care of. Amber was…read moreamazing. Took her time and answered my questions and more. They treated me as a person not a number.. Amazing customer service and support. Amber was again very helpful.

Amber Hauff, the financial service representative, was exceptional today with the service we…read morereceived. I was educated on money market accounts, something I have not learned about before. Already making money! Appreciate the service and support. I've been with Travis Credit Union for over 20 years and would not go anywhere else.

I went to Valley First on J Street 6 months ago to access my safe deposit box. After many attempts,…read morethe keys did not work. I was told that the manager was the only one who could help me and that she would call me the next day, even though it was early in the day. There was no urgency on their part and no apparent backup for this critical function. I had been through this before when a box that had been brought in did not function and needed to be drilled. Service has never seemed a priority here, but for a problem with a safe deposit box, Valley First clearly assigns no priority to customers. Of course, I did not hear back and worked around not having access. After 6 months, I called and asked to speak to the manager. She was out again and would maybe call me back in a day. When offered to leave a message for her, I suggested leaving the message for whoever she reports to in hopes that they may be able to help. Three days later and counting, no one at Valley First Credit Union found this problem important enough to give it attention...no access to a safe deposit box. This is not the right place to trust on any level.

I would give this bank 0 stars if it was a choice. I used to love this bank however I have just…read moreencountered a major problem with Valley First last week. I had a auto loan with valley firstI about 12years ago . I lost my job and had to do a voluntary repossession. I refinanced my house a few years after the voluntary repossession and part of that agreement I had to pay the balance that I owed to Valley First credit which was $5446.00. I also had a couple other debts owed to other creditors one of them was Midland Funding for $2646. Both myself and my new mortgage lender called Valley first to get the actual payoff on the account to release the lien on my property. The balance quoted to myself and my new lender was $5446.00. I asked them if this is the final number and I was assured that it was correct. Well my escrow company made a mistake and sent Valley First the $5446.00 the escrow company also sent the funds I owed to midland funding for $2636.00 for a total of $ 8082.00. The problem is that midland funding never got their money and I had no idea that this took place until 3 weeks ago when I refinanced my house again and the midland funding was still showing as a lien. So I called midland funding to verify if this was correct and it was. I then called the escrow company and they acknowledged their error and told me that Valley first should have sent me a refund check for the $2636.00. So last Monday I went to Valley first with all my evidence which included the $0.00 balance owed to valley first the statement also clearly shows that the balance prior to being paid off was $5446.00 which included all court and legal fees which are itemized on the balance sheet that I had gotten from Valley First. Well when I went down to the credit union I spoke to a wonderful lady named Heinke she looked up the account and said she had no idea where the $2646.00 had gone there was no notation that was placed on the account. She then sent this info to her supervisor which called me back later that Monday afternoon. The supervisor then began feeding me some BS that there were court and legal fees above and beyond me that added up to $2636.00. They were flat out ripping me off number 1 what are the odds that the difference was exactly to the penny in the amount of $2636.00. ? Number 2 how come the statement that I have from valley first says that I owed them the $5446.00 which also included court and legal fees already added in to the final number owed. The odds that these 2 numbers matched to the penny would make it easier to win the lottery. I also have the final closing statement from my new lender that clearly shows what I owed to each company and the check to valley first in the amount of $8082.00. The supervisor said she would call me back.!I waited till Thursday and no return call so I called called Heinke to see if they figured out where my money was and she said she had to email the supervisor to call me. You guessed it no call no nothing. So beware doing business with this bank. I hope they make it right and if they do I will apologize on yelp! Paul Smith life long resident of Modesto.

This credit union is a "5" out of 5!…read more caring, competent, friendly, efficient, and effective. Today, for example, the service was beyond my expectations. I had called 2 days ago and requested statements from closed accounts. today, I arrived at 4:45 pm with my family, who were warmly welcomed. before 5:00 pm, I left with 25 pages of statements, and Laura, head banker, even had a dispute form ready to be signed when I arrived!

Very quick to help me. Things happen but I'm glad to have rolling f as my bank at the end of the…read moreday. The girls always take care of me

I moved from a "big box" bank to Central Valley Bank because of the personal service. Everyone from…read morethe bank manager to the tellers are devoted to their customers. Everyone in the bank greets us when we come in so I never feel like just a number. Moving our 4 accounts has been much easier than I imagined. Very pleased with our experience. Highly recommend. Lynn Telford-Sahl