Unfortunate bait and switch during a difficult time. I ordered The Yellow Trio Basket. The…read moredescription read: "This delightful basket holds a plethora of sunny yellow flowering plants! So sweet, it's no wonder a darling little yellow bird has built its nest inside the basket. Two bright yellow miniature rose plants, plus a yellow kalanchoe and begonia are nestled right beside the little bird and her nest. It's all delivered in a charming round basket. It sends three times the cheer!" This arrangement was chosen as I support local florists and found that this florist offered a basket that honored exactly what the deceased loved; gardening and bird watching. I was shocked and mortified at what was actually delivered. There was never a call from the florist communicating that they did not have any of the items listed and would need to make substitutions. If that had happened I can assure you that a butterfly with a black x of tape across the back, pussy willows and a nose diving dove would never have been requested. Daffodils will never replace roses. When I called the shop thinking there had to have been a mix up- the woman I spoke to was very satisfied with her work, she stood firm behind defiant and all the while a man was screaming in the background. She did offer to send a bouquet of flowers to the recipient, I declined as I am fearful what would have been delivered. At one point they even said they would go pick the arrangement up from a grieving widow- what sort of customer service would even suggest that? You either make it right or you don't. They chose not to by stating what was sent was comparable to what I ordered. Let my $116 order and the photos uploaded help you chose who you order bereavement arrangements from in the future. Very unfortunate to have to experience such horrible customer service especially under the circumstances for which the order was placed. Buyer beware. Update: after my phone call- they added a disclaimer to their website about substitutions. Why order from a florist who now basically states "you get what you get and don't get upset" So very sad. Update part 2 - we recreated the original basket on our own with the help from Michaels and a couple of local florists who were mortified when the saw what has now been dubbed "the do it yourself Easter arrangement" Like if you paid to go to a beginners floral class as Michaels and you chose an item from each station to fit into your $3 basket. There are good people willing to help under sad circumstances. I hope the owner takes this feedback and does better. Bereavement flowers NEVER should have looked like that. Ever.

This local family business has always been the go to florist for any occasion. They now have upped…read moretheir game with a new florist who has worked at Winston florist in and around Boston. This will take the ordinary orders to another sophisticated level- Everything we have gotten has been so great- better than ever. New life for an old faithful shop. Ask for a Leo arrangement and you will not be disappointed!

A friend send me a gorgeous sympathy arrangement from this florist and I am blown away by how…read morebeautiful it is. The flower selections were spectacular and the arrangement is still beautiful so many days later.

Good customer service. Thoughtful and kind staff. Made multiple attempts at a delivery. They did…read morenot want to leave the flowers in the cold.

Mary did the flowers for our wedding 34 years ago. Of course, I asked her to do the flowers for my…read moreson and daughter-in-law's rehearsal dinner. She's still doing some stunning arrangements. Two weeks later, they're still holding up beautifully.

Service, Selection and Value a perfect combination for the experience you receive at Florence…read moreVillage Flowers....My go to florist!

I was lucky to find Dee's Floral Design leading up to my father's funeral service. The flowers were…read morebeautiful, and she added personal touches with colors and a banner after asking me questions over the phone about my dad. I was actually on the opposite coast when we spoke, but her friendliness and genuine care made me feel like we spoke in person. It actually prompted me to order another flower wreath for my mom. Bottom line, she cares....and it shows in her work quality and easy communication. I highly recommend her for all your flower needs.

I just received the most beautiful flowers from my niece for my birthday. They are magnificent.read more

Very pleased with the elegant white floral bouquet they did…read morefor a funeral/ wake event of a close family friend. It was ordered online and the process was easy And smooth. They delivered promptly with grace and simplicity.

Beautiful arrangement easily selected from Durocher's on line selection…read more Delivered exactly as promised....on time and in perfect condition.

I'd like to personally thank Ted Metayer for exceeding my expectations of customer service and…read moredesign for a flower arrangement I requested to create/envisioned. Ted was very responsive and also provided honest feedback and progress along the way of my order/creation. The piece I had requested meant a lot to me for a dear friend that passed recently and I could not attend due to covid related limits on gatherings/funerals. Ted received my note and promised me he put the effort in to his work/arrangement to meet how much this piece meant to be a representation of me and for my dear close friend. Thank you so much as your design was greatly appreciated in your colorful work of Art and what I had wanted for my best/soul friend.

I highly recommend this florist. Needed a sunflower arrangement - they didn't have sunflowers on…read moremy initial call and said they would be in the following week. He graciously gave me the name of 2 other local florists if I needed arrangement sooner. Luckily I waited. The arrangement was stunningly beautiful and made the recipient so happy. Sunflowers in the dead of winter doesn't get better than that. Great value for the arrangement, artistry and delivery. You won't go wrong with this gem of a florist.

Less than 3 hours before taking photos for my May wedding in downtown Northampton, I took my…read morebouquet out of the fridge to discover that it had straight up frozen overnight. The fridge was at the coldest temperature, and not only were the rosebuds frozen, but the foam-thingy that holds water was frozen. The bridesmaid's bouquets were ok as most of them were in a different fridge, but my cascading, bridal bouquet was toast. We called Nuttleman's, and not only did they make a new one on the spot, but they gave us some spare baby's breath to help clean up some of the bridesmaids bouquets. I was prepared to pay an arm and a leg for these services, since we literally had no other choice, but they were kind and did not gouge us. The new bouquet matched the rest of the flowers, and my pictures came out beautifully. I have no idea what these guys are like to work with when planning anything, but they absolutely saved the day and were amazing in my floral crisis. THANK YOU SO MUCH!!!

ordered flowers for relative in the next town. I was shocked to see the horrible photo of said…read morearrangement! The flowers were hastily put into a clear vase with no ribbon to even hide the bunch of tangled stems. Zero care was taken and paid $100 plus delivery. Do not purchase from this florist. Disgusting work ethic

Christine is absolutely amazing! I feel lucky I got to have her do my wedding flowers! She was…read moreeasy to work with and did such a beautiful job! She worked with all my ideas of what I wanted and made them even better than I imagined.

You would be lucky to get Christine to do flowers for your wedding or event! She was so thoughtful…read morethroughout the entire process, when we talked it seemed as though as she was as excited for my wedding as I was. She went out of her way to get the perfect flowers and ribbon to fit the theme. She integrated pieces of my great grandmothers, grandmothers and mothers wedding attire into a silk flower and integrated it into my bouquet delicately and perfectly. My flowers were all that I could have hoped for and more- there is no one I would have rather hired for my flowers than Badger's Flowers!