I grew up in a small town, and every now and then I get reminded that Durango is still a place…read morewhere people help each other out. Target Rental is exactly that kind of place. Destiny in the front office is nothing short of amazing. She's knowledgeable, courteous, and genuinely helpful--she reminds you of what great customer service used to feel like. And then there's Richard (aka "hernia guy"), who literally busted his gut helping folks out. He may not have lifted over his weight class for me, but he absolutely went above and beyond. I needed a couple of straps to secure a pallet on my trailer, and what did Richard do? He walked out to his own truck and grabbed a couple of his personal straps for me to use. He didn't know me from Adam--but that's just the typical MO for the whole team at Target Rental. If you need to rent anything in Durango, do yourself a favor and go see these folks. This is how customer service is supposed to feel.

Booked a machine 3 weeks in advance. Used my information on their computer from past 3 rentals and…read moremade a reservation with the salesman. Spent about 15 minutes on the phone for details. Called to confirm my rental the day before and they have no record of my reservation. They were not willing to do anything to help me with a bad situation. Bad service. Unprofessional. They do not care.

Totally dishonest charges weeks after returning the lift. 500+ dollars that almost matched the…read morerental itself. Returned the lift with existing damage at time of rental. The response from the company: "You signed a contract. Have a Great weekend." Disgusting experience and way worse response. Stay away from this outfit!

I have been renting from Black Dog equipment now for the second year in a row and am very pleased…read morewith the quality of the equipment and friendly service. They had a truck drive two hours for me in the back woods to replace a wear and tear part to get my project done. I just finished renting their brand new cherry picker for a project and was so glad I did to help my project along at good speed. Heather is very professional and helpful and always helps with having us get the best rates and deal possible.

Was the day after Thanksgiving and all was quiet all but the dog... LoL JK JK... I love that they…read morehave their dog as the mascot for the store,... also friendly customer service, IT WAS THE day after Thanksgiving. LOLOL I wasn't expecting them to be open and they when I opened they responded back to my Yelp and let me know that they be open and they had exactly what I needed. The price is affordable and I can use it all month long (membership 35$ 1st mo. 20$ a mo. after that) so it helps. Thank you so much for your service!​

From the owner: The Durango Tool Library is a tool lending service. We are a DIY-enabling enterprise. Please visit…read moreour website to learn more about what tools we have and how to start a membership subscription. The messaging function of this platform is disabled, but if you have questions please visit our website and contact us.

Two times in a row they took my reservation for a piece of heavy equipment…read more Both times they failed to give me and heads up that the equipment was not available the morning of pickup. A curtesy call would have been greatly appreciated the evening before. Poor management.

We've rented from BCR twice now and they'll be our rental company of choice from here on. They're…read moresuper-friendly, provide great customer service, and are a pleasure to work with. Most recently we rented a piece of equipment that malfunctioned, leaving us with a huge, unfinished project. Josh, the BCR equipment manger, did everything right to remedy the situation and to help us get back on track. This was one of those situations in which a negative was transformed into a very memorable positive. That's what great businesses do. A successful business understands that customer satisfaction is the key to longevity. In a smaller market like Montrose, this is especially true, and the crew at BCR has mastered the formula. We highly recommend them.