Wow, blown away by this place! I usually hit up a different eye clinic in town, but they didn't…read moretake my secondary insurance and I knew this was an emergency. I called with my eye emergency and was told to come right away, they'd get me in. The front desk gal was very helpful with the paperwork since I only had one good eye. I sat only a few minutes before I was called back for my initial assessment for eye pressure checks and such. Even that staff was friendly, kind, chatty and patient. I felt sooo silly about my eye injury, but she made it humorous. The eye numbing drops were spot on and such a relief! (If you have ever injured your eye, you know how crazy you can go because of those pesky brain signals). Afterwards, there is a secondary waiting room before an exam room opens up. I sat there for maybe 5 minutes before being guided back to a room. Another few questions and Dr. Berg walked in to help a girl out (me, I'm the girl that needed help). He was also patient, kept up the humor and was very practical and straightforward. He did a very thorough exam for a last minute appointment. He didn't stop until he corrected any possible irritant. He also sent me off with some free eye drop samples (they were a dream!) As I was heading out, even the billing gal was so lovely! I explained due to coinsurance, I don't have a copay and she just sent me on my way. No arguing. No "double checking." It was so lovely! This place has excellent service and staff! I was blown away with Dr. Berg's professionalism and down to earth attitude. This place will be my regular clinic from now on.

This review is not a reflection of Lehmann Eye Center of NACOGDOCHES TEXAS, but of the Volunteer…read moreMs. Ann that called in regard to a "patient pick-up. She was very rude. Not my previous experience or interaction with her, therefore I am reluctant to say, this is a normal interaction. Upon calling @1:30 pm, she asked for my mother, I explained, my mother was on her way to the facility to pick up the patient. Ms. Ann continued to say, my mother's name and each time, I stated, this is not my mother, she is EnRoute to the facility to pick up the patient. The 4th time she said, we called you (which was 5-minutes earlier 1:25pm) and we have been waithing outside for you to pick up the patient. I again, attempted to explain, "you spoke with my mother and she is on her way". Ms. Anne, then again said, "we have been waiting outside" waiting for you to get here. I responded, "ma'am, I am not the person you spoke with, you spoke with my mother, she is picking up the patient". Nothing else was said, she simply hung up the phone. Unnecessary, unprofessional, and very disappointing. 2:09 pm: Update, my mother just made it home with her friend. 1st, what was different with the process. As my mother waited to pick up her friend, each car that drove up to the facility, the volunteer walked out, car was identified and then the patient was brought out to the car, NOT WAITING OUTSIDE. I could assume alot, however, I will keep it simple. Not to mention, the 2nd person that called, my mother informed me, HE stated to my mother, He contacted me on MY Work number- my work is a 512#. So let's try it again, that is simply a lie. The bottom line is, the VOLUNTEER called as she was taking the patient outside for pickup. As other people arrived, no one was waiting outside, other than my mothers friend, as other patients were inside waiting until the designated driver in the identified vehicle arrived. Oh, failed to mention, when the volunteer called @ 1:25pm, my mother gave a descrtiption of her vehicle.

My experience at Retina & Vitreous of Texas, as well as that of the other people in the waiting…read moreroom that day, was abysmal. We were all kept waiting for multiple hours, long past any reasonable amount of time. I was actually given two different stories (one that there were emergency surgeries that the sole doctor on duty that day had to perform, the other that the doctor was late because of a traffic jam in Houston. I don't know which story (if either) was true, but either story entails that the office is severely understaffed for the services it provides, presumably because having another doctor on call in case of absence or emergency would cut into profits. Other doctor's offices would have warned patients about the wait when they checked in or called to let them know, thereby giving us the chance to reschedule. Unfortunately, there was no concern for patients as people, only as sources of income for the clinic. Next time I need specialized eye care, I will visit any clinic other than this one.

From the owner: Retina & Vitreous of Texas, located in Lufkin, TX, is a trusted eye care center specializing in…read moreconditions such as Age-Related Macular Degeneration, Retinal Detachment, and Diabetic Retinopathy. What sets us apart is our unwavering commitment to providing top-notch care and personalized treatment plans tailored to each patient's unique needs. Visit us today for comprehensive eye care that you can trust.

Scheduled my Lasik consult on a Thursday and I was a candidate so then my pre-op was scheduled on…read morethe following Tuesday and had the surgery Friday. It's been a week and I can see 20/20! Dr. Planchard Is so nice and so is his staff! Dr. Planchard has been preforming Lasik for 20 years or so and Brandy has been his tech for a while too so everyone is just so knowledgeable! I would soooo recommend if your looking into Lasik! Great great experience and I would do it all over!

From the owner: General Ophthalmologyread more

Dr. Heaton himself did my cataract surgery. Now my right eye has horrible floaters in it. I wish I…read morehad never had this done. I went in to see another Dr to get my eyes checked for glasses. A tech did the check a Dr signed off on it. The Dr can't be bothered to make sure they get it right. The didn't. Went back requested an appt with the Dr. A student Dr came in and did the check up. Not my Dr. still wrong. Today I'm just having them put my old prescription in the new frames I had to buy. Now I will have new glasses that I didn't need. Still haven't spoken with my Dr. what a money grubbing place to go. STAY AWAY!!! They don't care about you just your money.

Do NOT get MONOVISION Lasik without knowing that you LOSE THE ABILITY TO: read a medicine bottle,…read moreread highway signs at any distance, easily read a book in bed, thread a needle, remove a splinter from your own finger, read a cereal box at the grocery store from the center of the aisle, read the computer screen while standing behind someone to assist them, read something on your phone except at arm's-length, use a sewing machine comfortably, make jewelry, read Netflix movie descriptions from your couch. The concept of your brain adjusting to seeing most anything is clearly FALSE and or was not explained appropriately. The surgical procedure was excellent; but when I questioned (afterwards) why I could not do these things I was told that was explained to me beforehand. I was told what monovision WOULD DO, but not what I WOULD NO LONGER BE ABLE TO DO.

I just wasn't entirely impressed w/ my experience w/ Dr. Vardeman. I tried to make conversation b/c…read moreI'm just a super friendly and talkative person and she seemed pretty snotty. Maybe she was just having a bad day though. Unfortunately I don't have vision insurance and since I buy my glasses online for outrageously better prices than they could EVER offer I went 1 time, got my prescription up to date and haven't been back since. I have personal issues w/ Dr Smith down the road, so I just really don't generally go to the eye doctor. Maybe next time I'll try Wal Mart. Or Lufkin.

I only came here because it was the only place in the area that accepted my insurance…read more They're only open during business hours Monday through Friday so I had to take time off work to go. This was only made worse because it took them three tries to get my prescription right. The third time they weren't even ready for me when I did show up so they had to rush me through the exam. I only gave them a two because they at least honored their insurance when the glasses I got broke less than six months later. I'm just hoping these last a little longer.

The endless unwanted text messages and phone calls far cross the line from simple marketing to…read moredownright harassment. I will NEVER return and will share my experience with all that will listen.

Tiffany was gentle and helpful. Really like Dr Marsh. The staff is professional and friendlyread more

When I arrived for my appointment on 11/7/2025 no one explained any pricing to me so I was…read moresurprised when I checked out. The lady checking me out was severely lacking in customer service. I went to pick up my trial pair today and Gracie was nice. It was not explained that my trial pair were going to be an entire point less than what I am currently wearing during my appointment. When called back by Dr. Matthew she was very condescending about what was discussed in my appointment then basically called me a liar when I told her that I did not have a call from Kingwood from Stephanie about Lasik services. I was trying to get additional information on Lasik services to utilize my FSA in 2026. I am going to try the trial pair provided but will not be using this location or any other Mann Eye location for any future services. I only chose this business and location as they are the only place open after 12pm on a Friday for appointments in our town.

This place was amazing. I had a 9:05 appointment and got there about 8:50. I checked in with the…read morevery friendly staff and had a seat. About 10 minutes later I was called back to begin the exam(a very thorough exam). After I finished I was sat to wait for the doctor, less than 5 minutes later I was speaking with the doctor. Every step of the way exceeded my expectations. I can't recommend highly enough.

My issue is not the quality of care. My issue is all the hype about the pan optic lens. The…read morethought of not having to wear glasses or reader's excited me. Sense getting it done this pass March, My vision has been cloudy and I have a lot of floaters. I still need glasses and readers. I have complained to my doctor that it's hard for me to drive now,Because of cloudy vision. They referred me to a rental specialist. It was fine. I am very disappointed cause I had to borrow money to get this done. And my vision is worse that before.

Very personable. The atmosphere was clean and decent and everybody was friendly. The staff was very…read morehelpful. Yes I would recommend this place to anyone.

Came today for my son's yearly exam. We had the pleasure of having Joanie services us. She is…read moreprofessional and dedicated to her job. Thanks for being amazing. Dr. Jones is always a pleasure as well. The entire Vision Source Family thanks for being amazing.

I have been seeing Dr. Jones for a couple of years, and I just can't say with words how much I…read moreappreciate him. His careful attention to my problem has gone above and beyond what you might expect with doctors these days. I have advanced glaucoma, and he makes sure with every visit that I am thoroughly checked. His team of assistants are always incredibly kind, and I appreciate their personal touch in regards to how they treat their patients. .Had I not found Dr. Jones, I may have not realized how serious my problem is and I would surely be losing my eyesight without even realizing it. He is incredibly kind and patient, and will take his time and answer any questions you have. I highly recommend Dr. Jones for your eye care, he is truly the best eye doctor I've ever known....