Iowa Casino in Chandler Oklahoma. The worst ever management. Disrespect to the elderly and the…read moredisabled. I have a motorized scooter because of my inability to walk. I am prior military. I have a small service dog that rides on my scooter. I went there and I know the rules about not bringing in outside drinks or food. I didn't. I had an empty water bottle that one of the nicer older casino workers took the empty bottle to fill it up, so my service dog could have a drink. I got the bottle and I put some water in a little dish that I take with me. My dog got her drink. My husband and I was playing and a young girl came over said she was assistant manager, and security said I brought in outside water. I explained what happened. She walked away. 5 minutes later she was back, she said my scooter was taking up too much room. I was sitting on my scooter , not able to just get off it. It was parked sideways in front of two machines , my husband was on the third machine and we were both playing the middle machine as well. So we were playing three machines, She told me, I needed to open up that machine for other people to play, that I needed to play only one machine. We moved to a table top machine, so I would be out of the way. Then she came back. she said security said I came in with the water bottle. They watched me on camera bring it in. I told her, yes I brought in the bottle but it was empty, the casino worker filled up the water bottle. She said I was a liar, I brought it in. Of course I did, but it was empty. I protested about her calling me a liar, and said I wanted to speak to the manager. the manager was also a younger woman. No matter what I said, I was told I was a liar. They refused to ask the employee about filling up the bottle. They did not want my husband, me, my service dog or my motorized scooter in their casino. I turned in my players cards and have never gone back. That was over a year ago. I used to be a diamond player with Harrahs, until I moved to Oklahoma and there was no Harrahs. But if this new Harrahs Iowa casino has the same management, the same two women, I will never go there. I live fivee minutes from Harrah's new Iowa casino which is now right across the street from the old one. But even so, the management of the older Iowa casino is horrible, and if it happens again, you can bet I will no longer just take their abuse. I came from Texas, I held my temper then, i was respectful, but I was disrespected. I was a nice Texas woman, but now I have been in Oklahoma long enough to know there are some people who are just meaner than a junk yard dog. The treatment I received at the hands of these women was appalling. They were smug and just plain nasty. Their welcome to Oklahoma attitude showed me that giving authority and a title to young women is truely a mistake. Like I said if they are at the new Harrahs, I will not be a customer. I will continue going to the Grand Casino in Shawnee.
