We have been customers of Golden State Cellular for many years (8+), and are thrilled to be ending our contract. Not only is Golden State raising their rates and offering ridiculously overpriced packages, but they are not loyal to their long-standing customers. Two days ago, we called to inform them that we will not be renewing our contract when it expires on the 23rd. They immediately turned-off our phones!! Unbelieveable. They did not notify us. We suddenly realized that our phones were not working properly. When we called to question the circumstance, the representative became argumentative.
We are holding-up our end of the contract, yet they didn't hold theirs. Funny, if we decided to end our service before the end of the contract, we are penalized with fines. However, they have no penalty for not following the contract that they created.
To make a long story short, we spent most of the day on the phone with Golden State to correct their error. However, they didn't correct it. This morning, I learned that my texting capabilities were not reinstated. I PAY for this service and expect for it to be available, especially since I am due to give birth any day.
Needless to say, we are excited to begin our service with AT&T on the 23rd. read more