We have had a fantastic experience here! The facility is great--the pool and locker rooms are…read morealways clean and well maintained. One of the biggest pluses is the water temperature; it's perfectly warm, which makes a huge difference for kids getting into the water. Most importantly, the instructors are incredibly kind and patient. They truly know how to work with children and build their confidence. Highly recommend!

My experience at CRA started out great but has gone downhill, and currently, I'm really…read moredisappointed. When I started last summer, I had a great instructor and learned a lot. I continued on after the summer, paying $200.00/month for adult small group lessons. Some of the lessons were cancelled due to "black-out dates" or swim meets. Other lessons involved substitute instructors, some good and others who seemed young, inexperienced and lacking in teaching skills. CRA states that "there are occasional dates on which programming is cancelled. These interruptions are taken into account when calculating monthly tuition." So there were at least 9 cancelled classes and it is hard to wrap my head around the math - it seems like a few months, we were paying $100.00/class. I guess the money spent is OK if the instruction is consistently top-notch, but not if it is otherwise. Recently, there was an abrupt change in swimming instructors, and I wanted to talk to someone in management about it. I wrote two emails, waited a week, and was promised a call which I never received. So I'm finishing out my time with CRA since I already paid $200.00 for the final month of May, but as I said, I am SO disappointed and will likely not return. It is a real bummer. Follow-up: The new director of aquatic programming finally called me back and it was one of the most unsatisfying conversations I've ever had. He doesn't listen in an open-minded way and has canned answers. Although I doubt he has taken lessons with the instructors at CRA, I was wrong and ALL the instructors have the same level of expertise and can provide the programming I need. He had no desire to really listen to my concerns. Any nuanced people skills are woefully non-existent. I think CRA has hired the wrong person for the job.

My husband and I were active, loyal members of Dedham Health for six years and during most of that…read moretime were very satisfied with the quality of classes and equipment. However, in November 2024 we had a bizarre experience. My husband was having a civilized conversation with a fellow member the day after the presidential election when suddenly the director of the fitness center broke in uninvited and launched into an unprovoked verbal attack based on false assumptions about his political views. After staying away for a year and a half, we recently considered rejoining because of a health need for specific classes that are not available elsewhwere. However, the management refused to speak to their employee about his bullying behavior or to mediate in any way. I would not recommend this club to anyone who expects to feel safe and respected.

Adult tennis program is impossible to figure out. Can't get anyone to return emails about programs…read moreand clinics. Terrible customer service. There are not many other indoor courts, so I guess they don't need to be consumer focused.

David and the team at Determination Aquatics are true professionals: knowledgeable, reliable, easy…read moreto work with and generous with their time and expertise. I could not be more appreciative and pleased with the work they have done for me both in terms of running meets and helping me troubleshoot using difficult software. I recommend this company highly for all of your swim competition/timing needs.

Five stars for Kids Corner, three to four for everything else. Lots of new equipment, friendly…read morestaff, lively atmosphere and family-friendly. The building is v v old though.

Came here for the pool. They have shoe booties to cover your dirty shoes before entering the pool…read more There are two pools - one for swim lessons and laps while the smaller pool is for little kiddies and water aerobic classes? Good to see that they offer life jackets, noodles, and other floaties. Staff hand out different colored necklaces to kids depending on their swimming level (red dotted = can't swim, red = can swim a bit but can't go to deep end, yellow = can swim to deep end). Overall ok until I saw a floating bandaid in the deep end and clump of hair on the deck. Family locker room is clean. They have soap if you want to rinse. Need to scan pass in order to enter (turnstyle like paying before entering the mbta train). That's good because other locations, everyone can enter without checking IDs or memberships. Machines can use an update. I didn't use but a family member said they are old.

The good: the coaches The bad: not following up with skill…read moreevaluations, not having make up class compensation as a lot of classes get closed due to bad weather.. The infrastructure to not be able to have a good dry after a swim. Especially for small kids who are vulnerable to cold and cough if not had a good dry . The make shift tents make you feel like they are doing charity . But you are paying 150 for 4 classes wow. Thanks but no thanks. Switching to lifetime for a more personalized and warmer swim lessons. Lifetime charges 110 per month if we already have a family membership . It was a no brainer already!

The school was great until new ownership took over. Was a loyal customer until they made empty…read morepromises to the swim team kids to keep their team around through summer. They even sold off equipment the kids fundraised and pocketed the money saying they are going to keep the pool. Pool has been given to another team already all lies. I'm not even sure the same instructors that were good still work for them. From what I know a bunch left.

Limited parking. I go every day after work and I can say that if you plan to workout between 4:30…read moreand 6:30pm, you will very likely have to wait in a line of cars all waiting for a spot to open up. If the parking lot was bigger, this would be a 5/5 review. It's a great facility, I just wish I was able to actually use it. I can't count the number of times I've shown up and waited in a line of cars for a very long time just to give up and go home.

We left an item at the Y in the locker room. When we came back the next morning to retrieve the…read moreitem the receptionist was not very helpful and told us it was probably thrown out. I reached out to the Directors via email and received no response. Terrible customer service.