I had a leaking water heater the first part of February. I got a quick response from Waterway…read morePlumbing. They send Daniel and his team to disconnect the leaking beast. Water was everywhere. I had to hire a water restoration company that was fabulous. The water restoration company came out yesterday, put in new dry wall and freshly painted baseboard. Excellent job. Today Waterway Plumbing sent out Edgar to reinstall my new water heater. He was very friendly and knowledgeable about his job. He explained things along the way. Did you know that natural gas needs a sediment trap before the gas goes into the water heater? Neither did I. He had the entire water heater back on it reconstructed pedestal, all lines hooked up in a just under two hours. Even made a recommendation about replacing the draining bib to a more reliable ball value. All the folks at Waterway Plumbing have been fantastic. Would I use them again, yes in a heartbeat. Thanks again Waterway Plumbing.

We contracted this company through our home warranty. With some hesitation I gave them a chance…read more Edgar fixed our drain in our tub, also our drain upstairs sink. I am very pleased with his service and hard work! I had some questions and he answered them professionally and cleared up any concerns about my pipes!

I have seen more of them running around town. My experience is they do not care or comply with…read moreArizona Sate Law at all, they have been fined by the ROC but that does not stop them. In my case they refused to get a legal permit with Pima county they made m do it. Very unethical business and practices be very careful if you hire them they also love to get water redemption companies involved I think they get a cut. Be careful

The company scammed my wife and I. Guaranteed to repair a leaking pipe. Broke my wall, replaced…read morethree wrong water pipes, nothing to do with the necessary repairs. Used broken debris to fill the wall. House covered in concrete dust. Refused to properly repair broken pipe at cost originally quoted. Harassed us for two months. Put a lien on my home. Had three other plumbing company's and plumbing fabricators tell us they have had their licenses revoked multiple times. No idea how they are still in business. Will post pictures if interested.

I was provided a quote for replacing a carport roof support post with pier. The quote seemed…read moreacceptable at first, but then the Handyman communicated a "need to double" his quote. After several attempts to acquire details that would require $800 rather than$400, we haggled back and forth by text message, with him dodging my questions with pledges to "get back to you tomorrow", or some such. I had ready prepaid the $400 he demanded thru PayPal when our dialog ended, with his pledge to refund (most) of that $400 prepayment. That was the last word from him, and that was three weeks ago! Let this be a warning to NOT prepay for a project that doesn't at most pay for some of the materials and perhaps travel. Don't get taken to the cleaners as I had. I may have dismissed a loss of $400, but at least it didn't become the $800 he was licking his lips over.

Randy installed a new front door for me. He is professional and his price was very fair. I will be…read moreusing him and his recommendations for any future work on my home. Extraordinary service!! Randy has installed a vanity for me in my master bath now as well. Just fantastic!! I couldn't be happier!! Thanks Randy! Superb job!!!

My water softener sprung a leak and water went all over the garage floor and into the laundry room,…read morewhich was just on the other side of the wall from the softener. I called a plumber and was referred to Rx2 Restoration. They sent someone out to evaluate the situation the next day. No having gone through a problem like this before, I had no idea what was involved. They explained everything. Their 'mitigation' dept., or as I like to call them, the demolition team, got started right away. Once they removed the debris and damaged dry wall, they set up big industrial fans. Their 2 techs, Octavio and Jairo, did all that and then came back every day for 3 days until the 2x4's and surrounding area was completely dry. Man it was noisy but it worked! They had a de-humidifier going to pull the moisture out of the air that the fans were putting out. I was stunned to find out that over the course of 2 days the dehumidifier filled a 5 gallon bucket with water! Plus they had a huge air filter running when the fans were running, to trap all the dust and junk the fans were stirring up! I was very impressed! Then Rubin, the Restoration Mgr, came out with his tech for the reconstruction, Jesus. Jesus finished in one day. Installing drywall, texturing and painting the laundry room wall. They had taken pictures of everything as they went along and when Jesus was done in the laundry room, he even put all my laundry supplies back on the shelf exactly where I had them! Excellent work, extremely well organized company, all the techs were very professional and cleaned up after their work was done and were very respectful of my home. Couldn't ask for a better job!

Update to my original review. On August 27, the towel bar in my bathroom unexpectedly detached…read more Upon attempting to reattach it, it was discovered that the screws had been screwed into a hollow opening of the wall filled with a paper/cardboard material--rather than being properly secured. This concealed issue would not have been visible had the towel bar not fallen. As of 8/28/2025, the cardboard was removed by the owner, Roy who proceeded to explain "it was a quick fix," and the bar was affixed to satisfaction, however the method used to install it to begin with is unacceptable and raises serious concerns about the integrity of other completed work in my home. While I appreciate this being cared for, I was also asked to remove my review from BBB however, in good conscience, I wanted to document and share my experience in hopes of saving someone else from the same outcome.

Very good service, they were recommended to us by a plumber who does not service my part of town…read more They responded as promised, inspected our water heater and set up a time to install a new one. This was not an emergency call so a rush was not needed. The pricing was well with in the range expected. I have a high quality heater now.

Mathew came out the same day and fixed everything within the first hour. We are extremely happy…read morewith both his work and efficiency. Thank you again Mathew!

Re: Re-Pipe estimate by Shane of Abacus…read more Reason for my call was after I was informed of a leak under the foundation of my house. This was very scary for us. Do we re-pipe the whole house, tear up the porcelain floor tiles to fix the problem (my kitchen was fully remodeled) or take it smaller . We had a few estimates. Absolutely appreciated the evaluation by Shane of Abacus Plumbing. He gave us options and his fee was very fare We deferred the full re-pipe for now , as we chose an option that only treated the identified leak. We can not say enough about Shane and his company Abacus who we thank. He has skill, knowledge and integrity. I will not hesitate to call in the future. I will recommend Abacus service to my friends.

Since we moved here eight years ago, we have used Abacus plumbing exclusively. They have done…read moreeverything from the extensive work required to replace the main water line to cleaning out clogged drains. Ty is always courteous and concerned with doing the job correctly and for the customer's best benefit. I recommend them highly.

Just found out that our guest toilet wasn't bolted to the floor and that the metal flange was…read morecompletely rusted out, preventing us from installing a new toilet. Don at Don's Plumbing Service came out within a couple of hours, installed a new flange (previous owners had busted up the concrete pretty badly) and got everything working well at a very reasonable cost. Thanks Don!

I spoke to Don about a leaking pipe. He's swamped right now and my job may be too large for him to…read morehandle (he works solo). But he let me ask him a million questions and provided me with a few tips for keeping the cost down if I reach out to other plumbers...WOW!! He also said he'll reach back out to me when he frees up to see if I still need his help. I appreciate Don's sincerity and his willingness to share his knowledge with me!! Thank you again Don, I appreciate our conversation!!

Javier, the owner of Wildcat Plumbing was absolutely the best. He was professional, responsive,…read morecourteous, clear, and wasn't playing any games with the price or the expectations or the timeline of the work. His team was amazing. Asking questions of Jose, one of his main guys who worked on the repair of my clay pipe, was like getting a doctorate in plumbing. I was so impressed with the whole team, Fernando, and everyone who worked at my house were so respectful and kind. They made sure I knew what was happening. Their prices were competitive, for sure, as I did my research and called around for quotes. One estimate from another plumbing outfit, a corporate chain, was $6K higher than the one from Wildcat. The quality of their work was superior. This is an owner with integrity and care for his clients and his team. I give Wildcat Plumbing my highest review. Thanks!

These guys are probably the best in Tucson, what plumbing should be. I told Javier the problem, he…read morecame in, he fixed my shower faucet in the simplest and most efficient way, and he didn't try to upsell me on some unnecessary service or purchase. The whole thing was done in half an hour. These guys are honest, good at what they do, and they're on time. They should be your first and last choice for plumbers in Tucson. I'd give six-and-a-half stars if I could.