I was a member for YEARS and had fond memories of my time at golds however I am writing to express my severe dissatisfaction with Gold's Gym. Despite cancelling my membership in 2022 and having email proof of the cancellation, Gold's Gym has unjustly referred my account to a credit collection agency, which could have significantly impacting my credit score and causing undue stress. Their actions are not only unprofessional but also potentially unlawful. The customer service at Gold's Gym has been appalling. It was virtually impossible to speak with anyone directly to resolve this matter. I had to reach out to golds gym west broadway to get the proper email! IT IS NOT ON THEIR WEBSITE. The lack of communication and accountability is deeply concerning. If my credit score is harmed, I will definitely take legal action due to the severe implications it could have on my credit score and overall life. I strongly advise potential members to reconsider before joining Gold's Gym. Their handling of cancellations and customer service is utterly unacceptable. This business is trash and most likely ran by government. Most members appear to be government workers, they need to get off the tax addiction. read more

If I could give it 0 stars I would. I joined with my partner years ago. We had cancelled two months in because the gym culture was hideous. I kept getting charged for services I was no longer using after communicating over the phone and email more than 5 times both my partner and I had cancelled. This is absolutely theft and horrible service. I now have a bill for 1240 dollars for services that I have not used 3 years later. This gym is ran just like a garbage government like business. Spare yourself the headaches and join other, better gyms out there. read more

Don't waste your money at this gym. Its ran like a trashy government business. Staff are rude, members appear to be mostly government workers with a toxic environment. Members sit around at machines with their phones in their hands for long periods of time. The weight machines are rusty, bars are bent and the cardio machines are VERY old. Washroom soap dispensers are found empty VERY often and washroom floors are often full of water puddles making it a slip hazard. This is the first gym in my life which I didn't renew membership when it expired for the very FIRST time. You'll be better off somewhere else for less. read more

Port Coquitlam Gold's gym is turning into a dump. Equipment, like weight machines, cardio machines are all out dated and showing rust. Lockers get broken into, there is no hot water to wash your hands with and the soap dispensers are often found empty. Bars are bent, staff are rude, members are mostly government trash (Tax addicts) that sit around on machines using their phones for very long period of times. I believe this gym is government worker owned and ran, sure feels like it. I am NOT renewing my membership here or at any other golds gym ever again. They did go bankrupt a few years back, so be careful with signing a contract with this dump. read more

This place has turned into a government ran dump. It seems like they hire government employee's family members for staff. A half way house for government workers to be; funded by taxes. Many members behave like dysfunctional government. They sit around on machines instead of "WORKING". They look out for other members that complain about their lazy behavior, like dictators and then give them a hard time. The "High End" machines with rust and Cardio equipment are actually OLD TECHNOLOGY and showing their age. Parking lot is a death trap for tires. There is no hot water when washing your hands, soap dispensers are often found empty and lockers get broken into. Go figure, Gold's gym declared bankruptcy a few years back. Put simple.. Their asking memberships fees is not worth it unless its paid by tax dollars for government employees. read more

I am dissatisfied with the billing department and management . I cancelled my membership two years ago, but I recently received a collection notice for a final amount due. I am confused as to why they didn't charge my credit card or contact me directly before sending the bill to collections. Even after paying the amount due, I continued to receive collection notices, and the collection account wasn't marked as closed on my credit report. Nothing more then a government like ran business. read more

Management and billing department are lost cases. Got billed for an additional years membership right after my initial yearly membership expired. This was for a one time payment, a years membership in which when your membership ends it doesn't renew automatically. NO WAY would I renew again. This gym has some serious moral ethics problems with their members and staff. Members daydream at machines, staring at their phones, causes delays to get a workout completed. Most of the members appear to be, behave like government tax addicts and they should be reminded to shower once in a while. Yes, there is NO HOT WATER at the sinks in the men's change room as well. Machines are old. I'm going elsewhere and so should you.... read more

This gym is a mess. Some members are rude and on steroids; They most likely work for government like the RCMP. Some of the Queenax bars are bent, probably from members knocking their heads on them. Machines are rusted old looking. Cardio machines are showing their age, look and feel outdated when using them. Staff are rude and I have personally experienced this several times. Woman dress to get attention from males and then complain. Many times the washroom floor is puddled with water (Slip hazard) by reckless members walking naked out of the shower without a towel. I've personally slipped on a puddle. The washroom sinks have no hot water and soap dispensers are often found empty (Great for spreading bacteria). My locker was broken into and heard this was common. I have to agree with the other posts. This location does feel like your typical poorly ran government business. read more

I've been going to this gym for a few months and decided to cancel my membership. This gym has a toxic environment, from poorly mannered staff to mentally retarded members running around laughing out to themselves. The equipment in this location are old and not worth the fees they ask. Very often people will be sitting at a machine staring at their phones for long periods of time or they will be looking at other members like stalkers, waiting to follow them home. It feels like your typical, poorly ran government facility. I wouldn't be surprised if it isn't privately owned and ran. Too many better gyms out there. Sign up at your own risk. read more

Beatiful and clean facility, staff are friendly as well. Good variety of equipment as well which is well maintained.

Must join! Great new equipments, trainers are knowledgeable and friendly..Shout out to Matthew! One of the best trainer at Golds Poco

I got roped into a long sales pitch. It just goes on and on. Big grey gym. Jocks and cheerleader types. A lot of people walking around all buffed out showing off their body. Seems like a place for already fit show off types. How annoying. I'll pass. Also I think shirts should be a common sense requirement. Walking around in sports bras is such a desperate cry for attention. It's like your not that hot put your shirt back on. read more

I gave my daughter a two year pay per week membership for her birthday. Moving forward one and a half years later I had a fraudulent charge issued on my credit card. This resulted in a missed payment as I took steps to obtain and activate my newly issued credit card. As she showed up at the gym, as she regularly does to work out, she was informed that she could not enter the facility. I found this to be quite shocking for both myself and my daughter, leaving my 21 year with a rather disturbing 'lesson in life'. My explanation to her as a business owner was how to go about this situation in a more suitable and human way. There was no phone call or warning by any staff member supporting me/her in this situation which I'm sure was quite embarrassing let alone upsetting. When I went in to clear this up all I got was 'shoulder shrugs'. No class! read more

Good: - The staff is nice. Not good: - Some people occupy equipment (which is not in infinite supply) and just use their phones instead of actively working out. Really bad: - All group classes get sold out just instants after they become open, which is 72 hours in advance. People literally use alarms and fight for the classes when it's exactly the time they become open. So when you sign up for the Gold's Gym you sign up for the workout, group classes, and what not. But what you actually get from Gold's Gym is just the workout, since all group classes are virtually unavailable - that's the reason for only one star. read more

Looking for a place where steroid use is ramped, where grown men throw weights around and grunt at each other, where employees take off their shirts under what is termed acceptable circumstances...then look no further do I have a gym for you. Welcome to Golds gym! A location where you can come and watch young men who obviously take a lot of steroids throw weights around and tell you they are using all the equipment. Golds a place where the owners tell you they don't mind when their employees take their shirts off when they work out! Come one come all to the worst run establishment around. Were you hoping the staff would constantly yell at you for not putting away weights when clearly John Le who works for the gym isn't putting away his weights and you are getting blamed. Do you want the PT manager Paulo to yell at you for god knows what...really you did well then come on down to Golds where we don't care about you as long as we get money!! But seriously this gym is horrible...managers don't care about the rules, the just sit back and count the money. The gym is always a mess...it closes to early...the 24 hour gym is a joke with no weights and they only have a men's washroom and didn't consider adding a women's washroom but thought about a unisex washroom that the men always use leaving the women without a washroom downstairs! Great job everyone you have officially created the worst gym around! read more

Asked to try a 7 day pass but the manager said you have to register in order to get the card , like what the heck you need me Register then to get the 7 day pass . Very stingy and a money vacuum. Cheap GYM read more

Do not make the mistake of signing up here. I was only there for a month and saw its true ugly side, unfortunately am now stuck with a 2 year plan for a bad gym. Among the problems i had with them include; Extremely over crowded along with poor placement of the most popular equipment all in one spot makes it impossible to workout which in turn makes it even more crowded. Lockers are pieces of shit that get broken into constantly, it would be an easy fix but they seem to be procrastinating to get it done. On top of all of that the staff lies to you when signing up, claimining that things like cancellation fees are cheaper than in reality, all in the name of commission... These are just a few of the problems. The faciliy is visualy nice which is the only compliment i will give it. Very dissapointing. read more

I don't know why I thought it would be a good deal to sign up with a big gym again. Should have learned my lesson from the past. Somehow after my initial contract expired they have me locked in to another 2 year contract which of course they failed to mention when I adjusted my membership. Can't wait to pay some sort of fee at the end to close my account. What a bunch of crooks read more

The owner is VERY cheap, he will not repair equipment (the manager actually told me it costs too much to fix", steam room has been out of commission for many months, many cardio machines do not work properly yet they advertise "State of the Art" what a joke! The paved parking lot is usually full as there are few spaces so you must park illegally or park in the dirt. This gym allows outside personal trainers and team coaches to use the facilities so often you must compete with teams of children to use equipment. I have tried addressing many issues with management only to be ignored or given all kinds of excuses. The only reason I give one star is because of the staff who always seem pleasant. Gold's Gym is a money machine,nothing more, very little thought for anything else. Buyer beware! read more

I'm very disappointed in Gold's. I complained about the behaviour of one of the trainers that made me very uncomfortable (e.g., working out shirtless in the gym which is against gym policy, forcefully taking over the equipment from gym patrons, overall unprofessional behaviour) and the manager dismissed my concerns. He said he gave the trainer "permission" to behave this way, which is absolutely inappropriate and unacceptable. read more

Andrew who allegedly works at this location and allegedly is a manager does not bother to return phone calls , supposed to set an example but clearly should be doing something else for a living , I'll pass on this chain gym !! read more

Quite surprised to see some of these negative reviews. I've been coming to this gym 4-6 days per week since it opened and love it. I've been a gym-goer for over 20 years and this is the best gym I've gone to. The equipment quality is fantastic, the staff are all friendly and everyone is approachable. There will always be arrogant muscle-heads at gyms, but the best strategy there is to slam a 45lb plate on their ribs while they're doing bench press. Best advised to unplug the security cameras first though. read more

Went to this gym with few friends, small and over crowded but convenient location. Attitude of the manager has made us very upset and frustrated. He is a disrespectful sleazy sales man not a manager! He kept calling us guys! I told him that we are not guys ! obviously! we are women, but he kept calling us guys no matter what, that is disrespect if someone is requesting not to be called guys. Guy means a man, using guy's as a gender natural address subconsciously reinforces society's male-as-default paradigm. I will not go to this gym. One star is too much for this place. read more

I dont recommend to any woman: you deserve better than this dump trap hole. the equipment is insufficient . the layout is old fashion. there is not enough room to even do sit ups. the manager is not responsive to your concerns and is backwardly reactive to anything you say additionally he likes to be funny at your expense preferable in public degrading the female condition in front of males. read more

Gold's Gym has 732 locations and several million members. Gold's Gym is an organisation I am proud to belong to at this very moment. If you learn to handle 2-20 plates without complaining and operate at 3 beats per second there is equipment and personnel at this location that can help you. I am grateful to have a membership at a club so fine as this currently and hope to attract, in my own small way, business of a quality nature to the club. read more

This is my favorite gym! Lots of classes and equipment and the staff are always very helpful. Definitely recommend!

Two months before my agreement end date, I had requested to cancel the membership. They ignored my cancelation request and charged my credit card again for annual membership for another year and kept deducting monthly payment from my account. I am not happy with their management services and the way they treated their members during quarantine. Gold Gym management does not care about customers' financial issues in this critical time. read more

Bad Business Practices Apologies for the spelling mistakes. - Some time ago, I had transferred my membership to a family member. It was explained the transfer fee would be $50.00 and it could be transferred back if needed; however, the transfer fee would have to be paid again. Staff acknowledged if the new member did not want the membership, it could be transferred again so I continued the process. - Unfortunately, the new member could not longer use the membership due to health reasons so after Gold's Gym Poco correspondence I was left with two options: cancelling within contract and paying no penalty due to medical reasons or transferring with a fee of $50.00. The appointment would have to be setup with Joel to transfer. - I contacted Joel, he explained he would have to review the membership. - Joel reviewed and stated the transfer fee would be $149.00 before taxes. - Through the next many emails, Joel would not break down the amount of $149 except the transfer of $50.00 and club enhancement fee being $59.00. What is the remaining $40.00? I had already paid the club enhancement fee which was a yearly fee, so why am I re-paying the amount as it will not be due for some time. And then when the account transfers the new member, they will be paying the transfer fee again as dated by contract. I am giving my access card/fob to the new member; is Joel charging again for the card/fob? - Through correspondence, Joel then stated that a membership could not be transferred more than once. I thought he had reviewed the account as he said he originally had. - I read the contract, there was no mention of any price other than $50 also indicated by other staff. Nor any information explaining it could only be transferred once. After bringing up the contract with Joel, he quoted, "This membership is not transferable in any manner unless under circumstances which have been approved by GGPOCO Investments Limited Partnership. In the case that GGPOCO Investments Limited Partnership authorizes a membership transfer, a $50 plus applicable taxes charge will be applied at the time of transfer plus any other required fees including but not limited to Club Enhancement and Membership Card fees." I called GGP Investments Limited Partnership and they disclosed that each Gold's Gym membership makes up their own contract rules. Basically, Gold's may not have any precedents when it comes to business matters. Keep in mind Joel indicated he had to reviewed the membership and then would not disclose the amount breakup and when asked then stated a transfer could not happen more than once. Due to business poor business practices, the membership was cancelled and lost four months of dues and the next enhancement fee rather than another person taking it on and continuing paying dues. Also resulting in this review. I had heard many problems with Gold's Gym through members and should have kept that in mind prior to joining. I hope this review is read prior to joining so new hopeful members know what they are getting into. read more

Its a nice gym but the staff are not. I will start when we sign up for 1 year membership and the guy who make the contract give us free at the kids club.......After 3 months we have to pay , sad. We moved in Surrey and it was very hard to get there because wife doesn't drive and we ask to cancel the agreement (3 months left) , they says it need 30km from the gym. We moved in Surrey close to patullo bridge.they didn't, sad again. Anyway for us was a bad experience and never ever come back there. Nick & Melinda read more

Brand new gym, lots of equipment, and a staff that is friendly and educated

The gym is clean and well maintained. I love the variety of fitness equipment, classes and workout spaces. Joel gave me a tour today and he was thorough, enthusiastic and answered all of my questions. read more

3 days trial - to me it's a joke just because the sales manager would sell you the membership before you actually try it on your first visit! read more

Been a member here for a few months. Locker room is always dirty, Steam room doesn't work. Mold growing in the sauna. Expect to wait several months for your key card, you'll have to check in every time which could take 1 minute or 20 minutes depending on how busy the person at the front desk is. I hope something is done with the locker room and the cleanliness of the gym to read more

For the last month, I've been visiting the gym on a temporary access card that would expire the next day. Saturday, I pull up to the lot and received a phone call which I decided to take before entering the gym. Turns out to be a long call. I have this habit of pacing to get my step count up, inside or outside of the gym. During this walk around, I recognized the front desk girl seated outside on break while the GM covered her. After her break was done, the GM (who i met a year ago) came outside to speak to a guest. As I was turning around the building, a cop cruiser pulls up, parks, and approaches me. He tells me that someone had called in about a person walking around the property looking suspicious. Remember, this is broad daylight. As a law abiding citizen with no criminal record, I laughed and asked if he's serious. He tells me ya, people call for the stupidest reasons and that he can see I'm in gym clothes carrying a water bottle. He then asked if I'm a gym member and I told him I'm a temporary one about to make my decision about joining tomorrow. He then asked for my ID and number in case he needs to follow up. I asked him who the caller was and he replied that he couldn't reveal that and apologized for the silliness of all this. Unless they thought my white water bottle was a gun, the front desk girl and GM could've talked to me when they saw me pacing back and forth while I was on the phone. After the encounter, I walk around for another 10 mins before entering the gym to check in. I told the front desk girl what had happened, asked her if she made the call, and also asked her if she can check me in because I had lost my access card. She denied making the call. It turned out she had my access card right in front of her which to me, confirms that she recognized me. I glance to my right to see the officer speaking to a young Asian trainer. Anyway, I go and do my final workout and as I walked out, tore the access card and told front desk that I won't be joining this gym. Since then, Gold's hasn't reached out or apologized which should give you a hint at who's responsible. To the executive management and owner, a request for the police incident report of Oct 13 should reveal the caller. read more

Last November I called requesting information about the cancellation of my membership. I specifically asked if I have to write a letter and they said no, I was informed that my contract ended Dec 28, so I followed what I was told. Now, they are chasing me asking to pay Jan and Feb plus late charges. I had exchange several emails with the manager and she refuse to accept their mistake. She said that they are "sorry" for the miscommunication, however, I have to pay. read more

I ended up getting blocked by admin for leaving a constructive review for Golds Gym Poco. I ended up going there when they first opened, hopeful that the gym I picked was going to be clean and that they would have female cleaning staff only to find out a month in they still haven't hired female cleaning staff which they finally have now after complaints from members were being posted on Facebook and pictures of the dirty women's washrooms were being shared on fb. The lockers were not being disinfected, saunas not being cleaned more than once, walls in washrooms dripping with bacteria, bacteria around faucets. I always thought that being a newer gym that gyms would be built better and not backwards. Langley, Golds gym which was built before Poco has a pool but a cabinet store in the building??? No privacy for women's only gym. No door for womens only area. Machines are too close together and it's the size of a walk in closet? No proper stretching area????One person can stretch on one mat in this corner of the room. The studio upstairs is not very welcoming, everyone can watch you in the studio from downstairs on the main level. Upgrades and improvements please!! On the other hand, personal trainers are amazing!! No complaints there. Cleaning a washroom or machine once during the day doesn't cut it. read more

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Great new gym with lots of included classes if that's your thing. Free weights going up to 100lbs I think which is nice for strong MFers. Love that it has child care as it allows my wife to get her workout on even when we have a 1 year old! read more