I just made a phone call today to this gym about 7:20 am. The lady who answered and helped me with all my questions about their memberships was so amazing! She informed me of so many benefits and about the amenities provided. She made me feel so comfortable. Just starting out my fitness journey I am scared and insecure and at times uncomfortable even asking questions. She made me so happy with all her tips and advice. I wish I got her name. She even said something on the phone that stood out and made me excited to attended she said "this location is small so it feels more like home, everyone is helpful and nice" I am beyond excited to start this journey. I haven't even gotten my membership here yet and i already Love this gym! I will be signing up for my free day pass here soon read more

Was looking for a gym closer to work and this was a better location for me. Wanted to try the free trial to make sure I liked it before I committed to the $30 monthly rate with a $60 initial fee. Guess they don't honor the online trials, wasn't too disappointed though as the gym looked as if it had equipment that needed maintenance and needed more scheduled cleaning read more

Decent enough gym with staff that are friendly... when they are there! At least once a month no one is there to open the gym at 0500 during the week. As you can imagine this is a problem to us regulars who come in for the early shift workout. Sitting here in my car about to bust out of my skin after taking my prework is not fun! As I stare at others sitting in their cars with a similar dilemma Im reminded of other things that are not too good about this gym: 1. Bathrooms are not always well kept or stocked 2. Showers don't always have hot water 3. Lack of actual toilets (2 in mens room. Uncertain about the womens) 4. Weight rack is a confusing mix of mismatched weights in the wrong spots and not all are actually there 5. Sometimes its 100 degrees and sometimes its 10 degrees no in between Overall I come here mainly out of convenience. read more

Overall, great gym - has sufficient equipment for the beginner to bodybuilding athletes. I think most clients here are intermediate, but don't be intimidated if you're looking to start a lifestyle change. Everyone minds their own business and the staff is courteous. It's a "no judgment zone." :-) Really, though. After some consistency, you may even get a friendly greeting from anonymous peers. Remember, we're all there to feel and be better - a common mission. I was very surprised to find that weekday mornings until about 9am are very busy. The other peak is 4pm - 7pm. Other than that, the other hours and weekends are manageable for satisfactory workouts. Recently, with change in ownership, the music has gotten a little too loud for my taste. That I have to crank up my headphones to unhealthy levels to block out the gym's music is a bit disappointing. I guess the new company wants you to feel like you're in some European nightclub, which may appeal to some. There are a few areas of improvement/additions for this location: 1) More modern treads and cardio equipment; 2) TRX suspension and training classes; 3) Standing Calf Raise Machine; 4) Cycling equipment/room/classes; 5) Punching bag; and 6) Basketball court where pool used to be. There's ample parking for its size. The cleanliness is as good as can be expected. The drink/snack selection is okay. read more

There are many good attributes to this location but the length of time machines go being out of commission is rough. Lately the front desk folks have been pleasant and inviting. Very glad to have a gym like this on the Southwest side of town! read more

I'm always leery about joining gyms, but extremely happy about Gold's Gym. The staff is super friendly and very helpful. There's a lot of groups classes for those who need a little motivation. For those who like to tone out everything around you there's the theatre room. Get on the treadmill, bike or stair climber and watch a movie. I love it! The pool is open for use as long as there's no aquatic classes going on. Give them a try. You won't regret it. read more

Great gym! Great staff!! Very clean!! Great location!!! Great lighting!!! Great drink selection!!

6-27-20 at 12noon. Stood patiently in front of the counter waiting for her to finish with someone on the phone.. after 2-3 mins.. she puts phone on mute and says "what do you want"... I say excuse me? I assume after she saw the shocked look on my face, she corrected that behavior real quick.. once again a follow up from my first review.. professionalism, customer service, tact.. if you don't like servicing people.. find a new job right? Smh. read more

I would have given this gym 5 stars if it had the following changes. First off, let me say that the staff is excellent and friendly. Very nice and always greets you when you leave. The overall gym is very clean compared to other Golds Gyms. There is a great variety of equipment but the position of the cardio equipment is a bit too in your face with it facing the entrance. Kind of embarrassing to see people look at you while you're dripping in sweat or making funny faces to while you're going at it hard. I could still live with it but I would love for the following things to be changed. My two main changes I'd like to see happen are: 1. Can you PLEASE put a stair climber/master or two in the cinema room. It would be great to add the elliptical machines no one uses in the front row. Even if we added 1 of each elliptical machine from the front row to the cinema room and at least 1 stair master would make me only want to go the Valley Hi gym. Bandera Trails Golds caught on with this idea and those machines are constantly being used in the privacy of the cinema room. Hardly anyone uses the bike machines. New movies from 2017+ would be so awesome! 2. The sauna room floor under the benches is absolutely disgusting. There is no sugar coating it. Bacteria thrives in heat and I can't even imagine what kind of infectious diseases are brewing under that sitting area. I'm forced to stand up and afraid to lean on a wall. Everywhere else in the gym is more than clean. The shower floors could maybe use some overnight bleach soaking. Overall the gym is well manicured but using your iphone flashlight under that sauna bench looks like a plague is about to happen. Thanks and hope to see some changes. read more

A smaller gym but has just about everything you need. Ab/Adductor machine is calibrated incorrectly but over all the machines are in working order as is the cardio equipment. Weight section is a little small but I've see smaller. I've had pretty horrible experiences with the women's restroom being disgustingly dirty, says more about the IG posting airheads than it does about Golds. And temperature wise it's always REALLY hot in the gym, I'd imagine since the front desk is directly in front of the entrance doors. read more

I come from Los Angeles, GG has a great reputation out there. Being in the military, you move around a lot and I'm currently stationed in San Antonio and our gym isn't open on the weekends so i decided to sign up and check out golds gym on Valley high. I signed up on the website for a trial to try it out and was called by a membsherip guy and told to come in to complete the paperwork to try out. Upon arriving, Marina, the Front desk manager emphatically denied me the trial since my drivers license says im from Los Angeles, even tho I have been living in Texas for 6months. When I told her i was invited in by her staff she replied "sorry for the miscommunication, have a nice day". What the F--- just happened? Im here serving and she won't honor the trial membership her own staff offered because I used to live in Los Angeles. Wow. I salute you, Marina, you are a grade A POS. I will not be returning to a place that hassles troops. read more

I chose to sign up with this location because of how friendly the staff is and how well kept it was. I even got friends and family to sign up soon after. After a few months of going we have noticed a rapid decline in the cleanliness. The floors and machines are always super dusty. The floors in the GGX room and in the locker rooms are always covered in hair. I've witnessed people eating in the hot tub, and the pool has stuff growing in it. I feel that all of this will be solved if they hire more housekeeping. I've only seen two since I've been there and it doesn't seem like they can keep up. read more

This gym is actually not too bad. It's been a while since I've been in a gym gym but this has been a pretty good place to get my feet wet. The gyms kept clean, there's a cardio cinema, and a pool/sauna. The equipment has yet to be broken and the staff seems helpful. All in all its a good place to lift read more

Very open, high ceilings and good equipment. Gets a bit busy after 4 pm. Only complaint would be if they could have more than one deadlift/squat combo platform. read more

My favorite Golds Gym. Never too packed. Always clean. Gym goers are considerate of one another. Staff is friendly and professional. Apart form the location I absolutely love this location. read more

Although it's a nice space, I feel that it does not have much privacy. When you first walk in the first thing you see are the treadmills, kinda intimidating for those who don't want to be seen running/walking. It also feels like the weight area needs more space and not to be so clustered. I stopped going here and now prefer to drive all the way to The Quarry for better quality and space. read more

I should have looked at the reviews before going and wasting my time. My employer offers Active and Fit, which I pay a portion if I opt into it so before I activated it and stared paying I decided to shop around different gyms. This is how it all started. I went at the beginning to the year to tour the GG in Potranco and I was offered a 7 day pass once I was ready but literally the next Monday all the gyms were closed due to COVID. I went in today to the GG here with my wife and decided to give it a try since we moved minutes away from this GG. When I went in I was greeted with a lost look by one of their advisors. I told them I wanted to get a pass to try it out and he looked lost like He didn't know what I was talking about. Matthew, AGM, decides to take over and help me so he gave me a 3 day pass which for me won't work for me since I'm pretty busy, so with it being only 3 days I might only go today and that's it, with the 7day pass which I was offered before I could have at least gone in 2 to see if it works for me and I like it. I confronted Matthew, Assistant GM, about the length since he is the one who wrote the passes and he told me that they only do a 3 day pass. When I told him about getting a 7 day pass he said the they don't do that. After back and forward conversation he said that they have it but it's only if a member refers you. I explained to him and his answer was "well you can go talk to the person at the other location". I was also reminded by their employees that they don't make commission out out my active and fit membership or make money for it which led me to believe that was the reason to the length of the pass. You would figure that in a time like this they would do what they can to get memberships or bring in customers but I guess being in quarantine for a long time they forgot customer service. Thanks a lot Gold's Gym Membership Team! read more

Nice new gym so far. However at the end of kids club hours , one parent opened the door and a bunch of kids ran out , including mine . The staff was not watching what kids were exiting the club.My 4 year old could have easily wondered off with another adult if I wasn't there !!! The staff had no idea who was who . I could have kidnapped a kid or two! Security needs to be enforced asap!!!!!!! read more

This is rediculous that I have to keep making attempts to correct my family plan! They stated there were "no notes on the account" like I was lying so when they pulled up the members I had attempted to add June 2016 (2nd attempt) they tell me "sorry but they messed up and they were not added correctly" but your contract ended 9/30/16 so we can't make any changes! This needs to get fixed asap! I shouldn't "have to go to my HR" to fix your guys mistake!!! read more

The gym is clean And staff is friendly , BUT , when I went there for the first time to try it out , Someone broke into my locker and stole more than 1,800 worth of cash and valuables and the gym doesn't take responsibility and they don't protect their members against this kind of stuff , all I heard was an " IM SORRY " from the manager and the staff nothing else read more

Incredibly clean compared to other Golds location. Nice staff and doesn't seem to get to busy ever. A little further out than other locations but worth the drive. read more