I've been going to the Gem Gallery since I moved home to Montana almost 14 years ago and despite…read morenot having lots of money to spend, they've always been incredibly courteous. But today they really knocked it out of the ballpark when my boyfriend of two years very unexpectedly asked me to marry him, and we went to the Gem Gallery and found the perfect ring. I am so grateful to Ellie, Sonya, & Jason for making today happen; I was able to walk out with the most gorgeous Montana sapphire that matches my eyes! Plus since my partner and I are both native Montanans, it means so much to us. Plus, Brandon has just always been great at helping me with a myriad other things I will not go for jewelry anywhere else in town! For some reason, Yelp is not letting me check value, but I do feel that the jewelry in the store is fairly priced and the workmanship is unprecedented!

I love the Gem Gallery. About 7 years ago, my darling husband proposed to me with a gorgeous…read moreart-nouveau-style ring (my favorite style) with diamond chips and a tanzanite (my favorite color), which knocked my socks off. I was warned that tanzanite is a soft stone, and scratches easily. I'm kind of hard on my physical belongings...not the most graceful character, really. The tanzanite became progressively more scratched and muddy, dull and opaque. And then -- tragedy! I lost one of the tiny diamonds (I guess I shouldn't have worn the ring scuba-diving). My plan: get the ring repaired (new diamond), resized (I'd lost 70 lbs and it was loose), and replace the tanzanite with a sapphire. The Gem Gallery was recommended to me not only because they are purveyors of fine Yogo Montana sapphires (which are aren't strip-mined in Asia using slave labor, and don't fund anybody's murderous wars), but because they do quality work. Sure enough, they repaired the ring perfectly (you can't tell the tiny diamonds apart, and you can't tell that the ring's been resized), and they found THE ideal Yogo sapphire -- a deep purple-blue that is my absolute favorite color (and a rare color in sapphires). (It changes color, depending on the light!) They corresponded with me cheerfully and kept me informed of progress, and they even took some old gold rings of mine that I don't wear in exchange (for the price of the gold), making the total cost of the repair quite affordable. I had a great experience, and would happily recommend the Gem Gallery to anyone looking for custom work. Their website is dynamite, too -- you can see their whole inventory, and purchase things securely online. Did I mention that my total transactions with the Gem Gallery took place online, and across an international border (I'm in Canada)? Very impressive.

We truly love Miller's!! We got my engagement ring here a few years ago and had an amazing…read moreexperience. Cec was kind, helpful, and shared genuine enthusiasm for us. Since then, we've gotten a few different pieces and always been satisfied. Recently, a diamond on my ring came loose and they helped fix it in the most seamless and helpful ways possible. Their customer service is truly unmatched and we love shopping here!

My fiancé purchased a vintage diamond and brought it to Miller's to have it set for me. He…read morepresented a few ideas and sought the advice from the Miller's team in designing an heirloom piece for me. He proposed in March and I wore it out only on special occasions (I work with my hands) and by November, I noticed a large chip in my stone. We went in to the store in person to have the ring evaluated for structural issues and discuss potential solutions. The floor rep seemed very surprised at the setting, claiming the stone was too thin to be set in this manner. The issue was brought to the owner, who blew us off. They offered to start over and reset the stone in a more secure setting (at our expense, of course) and offered no reasoning as to why this could have happened. I called later to discuss the situation with the owner, who was incredibly condescending and offered no recourse. To quote Cec, "If you drive a car off the lot and get in an accident, do you call and complain to the sales rep?" As far as I'm concerned, if you buy a brand new car, drive it off the lot, and have a mechanical issue at 2,000 miles, you sure do. They send their jewelry off to be set by a third party and finish the design work in house. If they weren't able to come up with a design to support this diamond for basic wear, I wonder what we actually paid them for... The diamond in question was cut in the late 1800s... it made it all the way to Miller's in 2025 and then didn't make it more than 7 months of light wear. I'm sure their showroom pieces purchased from 3rd parties is fine but if you have custom work or require skilled service, I'd save your valuables and yourself the headache and head elsewhere. That's what we'll be doing.

So, today Gold hovered around $2015, and some places will acknowledge and pay some sort of premium…read moreon a coin like the American Eagle. So I search for 'Gold Buy in Bozeman' and several come up, and I check a few. This one stood out! "What is your spot price for Gold?" wait...wait...wait...wait..."We'll pay $57 per pennyweight!" "Wtf, I don't know what a pennyweight is, what would you pay for a 1oz American Eagle?" wait...wait...wait..."Around $1000!" "You Gotta Be Kiddin' Me????? Spot is over $2K!!!".... "You may find better places to trade your Gold" I laughed as I hung up! BTW, I learned a pennyweight is 1.555 grams and an ounce has 28.349 grams which would be about $1600! Did I get the Confident new guy who started yesterday??

Absolutely awesome customer service…read more We were in there today to get my ring re-sized. We dealt with Erin. I wear a small, small size (4.5) and was worried some of my diamonds might fall out if we resized the ring that small. Erin conferred with someone else in back, and they agreed that, yes, it was risky to go down to such a small size from a 7, which is what the ring is now. So what she did? Ordered me a new ring, and told us when it arrives, we can just exchange it!! How amazing. And in the meantime, I can still wear my ring! To top it off, she even put a re-sizer on the ring and now it fits great while we wait for the new one to arrive. How incredibly above and beyond!!! She helped us look at men's wedding bands afterwards, and was super patient, fun, and knowledgeable. Excellent experience. ***EDIT*** In February, I had a negative experience at Riddle's with two of the gals who work there. I previously wrote about my experience on Yelp, and have since then deleted it because... Erin L. from Riddle's personally contacted me to let me know that not only was she going to review the security cameras, but she also ensured me that they are going to correct the issue and make sure the experience doesn't reoccur. Erin has done nothing wrong, yet still even offered to apologize to me in person. I wouldn't expect her to apologize for others' behaviors, since her excellence in customer service far-exceeds my expectations, and eliminates any wrongs that had been done. Erin single-handedly earned our business back by showing she cares and wants to do business the old-fashioned way: with kindness, mutual respect, and appreciation. Erin, if you read this, thank you so much. We GLADLY will return, work with you, and keep all of our jewelry purchases confined to Riddle's in the future.

The best men's store in the area for sure. The employees are all so helpful and up to speed on new…read morelooks and brands. The sell Outerknown and Filson which are two of my favorites. Revolver also uses local Artists to get more exposure.

Very knowledgeable and laid back staff that helped me grab something modern and stylish on very…read moreshort notice. It takes a pretty exceptional experience for me to sit down and write a review - for the most part, shopping is shopping. Revolvr was an absolute break from that norm, and even purchasing off the rack, I felt like I was getting every piece tailored to my style, fit, and circumstances, which are a bit specific. I also appreciated not being hounded about masks, which is another departure from evolving downtown Boz culture. In short: It was brilliant being treated like a human again by a team who know their business and obviously enjoy it. I'd absolutely return and recommend them to anyone who asks. Huge thank you to the crew there. -A

Sam was super friendly and knowledgeable. I had a great experience and buy all my batteries there.read more

WOW. Great find they have batteries for everything you need a battery for plus they will put the…read morebattery in. If you need car remote save money and go here they have remotes for everything plus other things you need. There fast

I'm always quite amazed when you see a specialty shop such as this in a prime piece of real estate…read more It's right on the corner in Main Street . In my mind I'm thinking how many rugs could you possibly sell to the people that live in the area since Bozeman's not that big. And it's not like you're buying a $10,000 rug every year. Their rugs are of the highest quality and therefore also have an appropriate price tag. And no, they're not all $10,000 . But understand , this is not Big lot material. Can you buy one of their their crafted rugs? It's lasting 20 years . They have a huge selection of every size, shape and color that you could possibly imagine. It did hit my dream bucket to be able to buy nice rugs from there. It's a family operation that has been around for many, many years, which is why they're in the location that they're in and not off in some Warehouse outside of town. The owner was very friendly and took the time to answer my questions about the different kind of rugs and where they came from. There Is also of the decor that you can purchase so guess that they probably have a good clientele of decorators and designers that use their rugs and decor decorating the fancy chalets that are in the area. Literally though you could describe the color and the look or feel of what you are wanting to put on your floor. And the owner operator would know exactly where it is in his store. So if you're in the area, even if you're not actively searching for a rug, a perfect rug, you should totally stop in and see what's possible. No pictures because pictures really couldn't do it justice. Ceilings are very high with rugs hanging and tables with rugs stacked.

The owner came out and behaved rudely and even obscene to two vidographers on the sidewalk. He…read morethen proceeded to call the police. Meanwhile, the videographers filmed a beautiful interaction with a random pedestrian who volunteered to play his guitar and sing. Meanwhile the awful owner waited for the police to arrive. Stay away, if you want to avoid truly negative people.

great selection of high quality gear and a tons of very knowledgeable staff. probably the worst…read moreshop work turnaround time in town. took 8 days to get a mount

Fantastic selection of somewhat niche products, with great frontline staff, but where the customer…read morecomes a distant second (or in my case just not at all). TLDR: I would hesitate to purchase anything from this shop given that they do not stand behind their products (I notice another reviewer had a similar issue). Imagine not having a pair of skis, or in my case gloves, for a month of your season. I would also recommend checking your credit card for double charges, particular with respect to rentals, which I was lucky to catch. I purchased a pair of gloves and almost immediately found that a seem was ripped. When I attempted to return the gloves the following day, I was told it was going to be a warranty issue and they couldn't take them back. They would have to warranty it. I even offered to just have the gloves fixed myself if they waived a $25 day of boot rentals (they declined and I was actually double charged instead...). I was annoyed but trusted they would sort it all out so I went with it. It took me several follow ups, and waiting almost a month to find that they had finally been warrantied. But wait, Uphill had the gloves dispatched to their own store, knowing the whole time that I also live out of town. With that additional error, it was going to be an additional $15 fee to ship to me and a further delay. This feels very deliberate as it was at this point that they finally offered a refund...almost a month later? Their response says it all: "- most dealers request that we make sure that they will process the warranty before we issue new product or a refund...so that dealers like us aren't left with products that are neither resell-able or warranty-able. " As my wife (who works in retail) pointed out, now that they have a new pair of gloves they can sell, of course they can refund me - they took no risk that the gloves wouldn't be warrantied. They let me carry all of that risk and then in the end made sure they were the ones who got to keep the new gloves. Dear Management: There is no good company on earth that would ever treat their customers out like this. I would love for a store like yours to be a success, but you need to look out for us the customer. This experience feels so dirty - any number of actions on your part could have made it feel like a good experience, and you would have received a great review instead of this. Dear Potential Customer: You're a recent MSU grad looking to celebrate, an out of towner who needs some gear for a fun adventure, or just an average guy or gal looking to get into backcountry skiing. Picture yourself excitedly buying a $1,500 dollar pair of skis from a cool store and then having no support the second the money has left your account - look what they did for me over a $100 item, imagine something big ticket. I just can't say I'd recommend making that purchase here.

The Executive Director has a management style that includes belittling others, yelling, cursing,…read moreand randomly assigning arbitrary rental fees at the last minute. Some of the horror stories from community members are published in the "Save the Emerson" petition circulating on the internet. In the petition comments, the executive director's behavior is described as disrespectful, unprofessional, mean, caustic, abusive, unbearable, unsupportive, righteous, competitive, unfriendly, bullying, awful, extremely rude, difficult, unhealthy, vindictive, and vile. As stated in the petition, tenants and community members feel disrespected, humiliated, slighted, uncomfortable, censored, fearful oof retaliation, intimidated, insulted, fearful of retribution by the executive director. The executive director is known to use racial slurs, slander, and generally abusive behavior on a daily basis according to the petition comments. She is also known to viciously scold children and use vulgar language in front of them.

There is always something interesting and fun here! Still haven't gone to all the art studios. We…read moredid go to a local dance groups' show and loved the experience!