It seems like you can't try a new driver without booking a fitting to buy an off the rack driver. Makes no sense. Also there's 1 employee there who has a real attitude problem I asked him for an opinion on wedges and it's was like talking to a wall. The store is really nice they have great selection but the customer service is trash there only 1 good guy in there I don't remember his name but he's a bigger guy bald he's awesome read more

We walked into the Berwyn, PA Golf Galaxy location tonight at 7:20 pm to look for a new driver and putter for myself and a set of clubs for my fiancé. Also with the intention of buying a new Ogio bag for my clubs and small walking bags for both of us. To our shock, their "master fitter" not only refused to do a fitting "because it was too close to closing time", but wouldn't even schedule a fitting for us on another day. Instead, he told me to "go ahead and try to book a time on line". I get that we were there later in the evening, but to refuse to help with a fitting, direct us towards some clubs that would work for us or to even put in the effort to schedule a time for us to come back, blows my mind! Being in sales, if a potential customer came to me and wanted to buy several high value items, the last thing I would tell them is to go away and look it up online. Getting people through the door and ready to spend money is the whole reason stores spends millions on advertising every year. This guy took that opportunity and absolutely blew it! Not only losing revenue of a returning customer for the store, but also the opportunity to outfit a new golfer who needed everything from shoes, to gear, and a whole set of clubs. We would have spent at least $3,000- $4,000 this evening, probably more, had we been given the opportunity. Instead we spent about 20 minutes browsing around, picking out the Ogio bag, the Stealth Driver, the Ping putter, the Callaway set of irons we will now purchase from another retailer before driving the 40 minutes back to our house without spending a dime in that store. Maybe it's because I'm a woman that he didn't take my business seriously. Maybe he just didn't want to actually have to do his job. Maybe he was tired or lazy or just didn't give a care. I don't really care about the why. What I do care about is where I spend my and if that retailer values my business. Clearly this guy didn't want our business this evening. I hope he has the opportunity to see this and more importantly, I hope he works on commission. read more

Do not go here! They will not help you! Had 3 clubs break within a month and they were only 2 years old. The worker said that it was typical for steel shafts....typical?!? Unbelievable read more

I was just in the store for 40 minutes ready to spend $250-$500 on a putter, couldn't get one person to assist me. I will spend my money somewhere else!!!!!!!! read more

Stop by to get my annual clubs re-gripped. Store had all of the new products available. I was helped by Steve W. He gave me 100% of time and explain to me all of the different options for re-gripping my clubs. A++ customer service from Steve W. Stop by the store and ask for him. The Berwyn store will be my new base golf store for all my needs. read more

Golf Galaxy - GolfPride MCC align grips. Fire. A++ look - Golf Equipment Near Me - Berwyn, Pennsylvania

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I had an issue with a return about a product i bought from Dicks and not Golf Galaxy, i was told my customer service I could return it. The Sales manager was very polite, professional and helped me out. The staff was also involved and helped me out. even though I was getting a bit rude in the beginning interaction, the sales manager did not get mad and helped me out so i want to command their fantastic professionalism. read more

If you need an iron fitting, definitely come here and ask for Steve Wilkins. He spent 2+ hrs with me and found the perfect combination of club head, shaft, grip, lie angle, stepping etc. Even gave me a couple tips to improve my swing plane and he had me bombing a 7 iron ~200 yds in no time. Exceptional service, no pressure sales and I left there feeling like I'm going to end up with the perfect set of clubs in my hand. read more

I went with a friend to the berwyn pa location who did not know what kind of clubs he wanted to buy. He hasn't been golfing long but wanted to upgrade from a starter set. Staff member did approach us but was not very helpful. In fact, he laughed at us when he said "I shoot 90s and want to upgrade but not sure what brand and want to try a few out". I won't go much into detail about the exchange but he eventually and reluctantly threw together a stealth 7 iron so we could get swing speed. My friend started to swing and asked about his speed. The staff member laughed and said that's what girls swing. And basically said okay you know what to do and walked away. I was extremely disappointed with the lack of assistance in this process and the condescending attitude. I did approach a manager after and stated basically the same information for which he said we need an appointment for a fitting. So we will make an appointment at a different location that is not the berwyn pa location. My advice would be to know what you want and make an appointment prior. However, like me when I was a beginner, it would be nice for some professional input. I have been to other golf galaxy locations and have received better service. I cannot recommend this one and will never go back. read more

Finally decided to get a complete set up, irons, woods and even a putter. Did my research and browsed the clubs in the store for about 15 min. Went to the counter and explained that I'm looking to get a complete set and am not sure about what shafts I needed. I asked if they could check my swing speed and the guy at the counter told me to go the the range. I asked if they do it in the shop then he brushed me off and said his fitters were busy. He blew me off so fast I did not get his name. Guy in his late 40s with a beard. Did not ask if I wanted to set up an appointment or offer to assist me in any way. It seemed as if I inconvenienced him by trying to spend $2,000 in his shop. Very disappointed in Golf Galaxy. Spent 15 minutes browsing and not one employee asked if I had any questions or needed assistance. Then I get a miserable guy who could care less about customers or making sales. Thought this was going to be a fun experience. Will not be going back. read more

Wow, how things have changed. I will never spend another penny in this store. I bought a brand new Ping G25 driver in August and it broke at the driving range after about 10 swings. I took it back and asked for it to be replaced. Instead I was told they simpluy couldnt do that and sent it back to Ping - IN ARIZONA! Whatever, but still pretty pissed off - as its prime golf season. They did give me a demo, but it wasn't the right flex shaft so it never left my bag. After it finally getting sent back to the store GG had the balls to try to charge me $10 for shipping. After saying I wasn't going to pay it the manager gets huffy and goes "this just isn't worth arguing over so we'll eat the cost". NO SHIT SHERLOCK! I'm sure not paying it! I'll never step foot in one of your stores again. read more

GG has very good instruction and good club fitting services. The retail prices are often discounted and the service is always good. If your like me and need some help with your swing, they have a pro named Leigh Taylor that is remarkable and uses all the tools necessary to get you straightened out. Cant say enough good things about what they did for my swing and scoring. The repair counter has knowledgeable and experienced people. It sometimes gets busy but when its your turn for service they give you the attention. Golfers are fussy about their tools and the team at GG gets that! read more

Waited over 10 minutes in line to pay for golf balls. No issue with the wait generally but one register open and lots of people unpacking boxes behind the registers. Finally had to leave to make an appointment. These companies wonder why we go to Online retailers. read more

I spend a lot of money on my clubs and I am now getting my wife and kids into it. I visited this golf galaxy tonight, preparing to buy clubs for my lefty wife and lefty son. As you can imagine the selection isn't great, so I was waiting around for some help. I made eye contact with two people at the front, hoping that they would come over and help us after we walked the floor about 10 times in search of clubs that fit her. I waited patiently for 30 min but not one of the four people working came and offered assistance. I am from a golfing family. I know how to dress the part, but I choose not to. I was dressed in bummy clothes, as we just finished washing our cars. We all looked rather scummy, but I didn't expect to get a cold shoulder because of it. I have been to other golf galaxys and been treated great, even though I do not look the part. I was ready to spend a lot of money tonight but I decided to grab a wedge that I needed and leave. I almost laughed out loud when paying for the wedge, as the lady behind the counter asked if anyone helped me with the club. I will never spend another dime at this place. I'll gladly drive 30 miles to get good, non judge mental service. read more

Nice store. Went in with intent of purchasing a complete set. Well, half hour there and received zero assistance. Found a pair of spikes I liked after I gave up on the clubs. Only one in the box on the shelf. Again no assistance in the shoe section. The only reason I left with a box of golf balls and glove is because I needed them for the next day. read more

Cut a couple of clubs down and took em in to have them gripped. Prompt service, reasonably priced. All in all, a very pleasant experience.

I called and asked for advice on what club set to purchase. Followed the advice given to me and the driver snapped on the 4th use. Yes, I know that can happen. Called customer service number, and was told I had to deal with the store. Called the store during "curbside" only and after speaking with three different people on three different days because they kept telling me to call back - I was finally told there was nothing they they do until the store opened. Went to the store when it opened and the sales staff was rude and condescending. Had to reorder another set of (more expensive) clubs or be stuck with a gift card. Now we wait another week for the clubs to arrive. Today's visit was two weeks after the first contact. I am glad they are happy to sell items; too bad they will not back them up with helpful service. Go somewhere else. read more

This store is wonderful. They have absolutely everything you would hope for in a golf store. There is a hitting net as well as a simulator to find a club that fits you. They do custom fitting and repairs. Every ball you could imagine is for sale at this place as well as nearly every iron set, driver, fairway, or hybrid club. One of the best features for someone like myself is the pre-owned section. There are many times when some person buys something they know nothing about and they bring it back at some point with not a whole lot of abuse. You can capitalize on this if you know what you're looking for and what to expect. They had a 9.5 degree Ping i15 for $185 the other day, which was a beautifully hitting driver and I would've bought it except I was determined to buy something new that day. They also had some decent used iron sets as well as many clearanced clubs such as the Nike VR TW forged blades, which I felt were magnificent to strike properly and I nearly bought them on the spot. When I first entered the store I was somewhat annoyed at the "how can I help you" attitude, but later it was nice having five sales people around because if I needed someone to change the settings on the simulator they were available to do that. I got yelled at in the Golf Galaxy in Delaware for doing this even though I'm familiar with the equipment. I will never shop at that Golf Galaxy again after seeing this store and experiencing their sales service. They are definitely dedicated to making you happy and are reasonably knowledgeable. The guy that was helping me with my driver selection put the driver I ended up falling in love with in my hands after watching me hit five balls, though I didn't buy it there (I should have, as I would later find out). The store also has a tremendous selection of grips, shoes, clothing, bags, putters, and accessories. It is literally a one-stop golf store. The area is nice too and the King of Prussia mall is about five minutes away. read more

Fully stocked store with everything you could ask for. Has a full selection of all the brands even RLX which is rare. As a faster swinger of the club I was able to find x flex shafts in the clubs I was looking for which was a huge surprise! Staff was accommodating and helped me through all the tuning options for the new Wilson driver and really got me in the right setup. If it's always this well stocked you shouldn't have any issues finding exactly what you need. read more

The recent reviews are more accurate of what this store has become. Have been in/out for years, even had a lesson with the pro many years ago. He ( Leigh ) was great and would be the only reason for returning. I would not come here looking for a wide selection or assistance with merchandise. I'm sure not all associates are bad, was lucky to find a helpful one last trip after searching. But majority seem there to serve themselves. Very little customer focus or customer engagement. If you've ever been to a course and encountered the kid that loves himself and thinks he is the greatest golfer, you have pretty much shopped here. Found better service/selection at a local Dicks Sporting Goods same day. Will just go there now. read more

I went to this location yesterday to return my TaylorMade M2 irons. I purchased these irons less than 3 months ago and already had two clubheads fly off. It looked as if the other irons were about to suffer the same fate. I was helped by Jeff, Eric, and Sun (sp). All three employees couldn't have been more helpful. They were easy to deal with, had a ton of information, and genuinley seemed to care about my situation. I have been to this location many times and every single time I'm there I have a pleasant experience. Do yourself a favor next time you need golf equipment, attire, etc, skip the website and go to Golf Galaxy in Berwyn. They set the example of great customer service. Keep it up! read more

Awesome place. Enormous selections of clubs/equipment. I spent 4 hours here on a Sunday afternoon hitting drivers and trying out putters. After hitting 14 different drivers and about 140+ golf balls, I knew I made the right purchase for my new driver. I would give this place 5 stars, but it seemed that the golf pros and other patrons were a little annoyed that I hogged the golf simulator. I also didn't get too much help for the pros there, so I had to take upon myself to have a comprehensive testing for the equipment for me to make an informed decision. read more

I came here for a club fitting after talking to a coworker that comes to this store for his equipment. I normally would go to Golfsmith in Willow Grove, but since this is now about the same distance away, I figure I would give them a try. The club fitting/repair department was busy when I got there so I waited 10-15 minutes before starting the process, but it's not like there wasn't a TON of stuff to look at while I waited. In fact I was so into browsing the new clubs, I was a little disappointed when it was time to start the fitting. Billy Stewart was the one that guided me through the process, beginning by asking if I had any initial preferences for club sets and price ranges. Even though I'm no longer in the lowest price category, I find that with some sales people the budget answer can lead to general jerkiness if you're not in the top percentile, but that wasn't the case at all. We looked at about a half dozen different sets to determine my preference for the look of the club at address, and settled on a set of the Mizuno 825 (no surprise as I had heard good things) and a set of Ping clubs. On to the simulator! While he picked out the club head (6 iron) and shafts he gave me a club to use to go and warm up with. Due to my height he immediately came back with extended shafts. As he put the test clubs together we talked about how often I played, my handicap, shot shape and desired outcome with the new clubs. Again I felt that he didn't pass judgement when discussing my playing (or lack of) habits. I hit a few dozen balls in the simulator with each variation, until we found one that felt good all around based on the weight of the shaft, lie angle and stiffness. We spent a good amount of time on the weight and stiffness of the shaft. When it came to the flex of the shaft we were right on the border of regular and stiff, but when I mentioned previously liking the feeling of hitting a friend's stiff shaft driver, he went and got some new shafts to try and we found the perfect one out of this new group (stiff). Overall it was a great experience and I would recommend coming here for the fitting. Thanks to Billy for actually listening to my concerns and being professional and friendly during the process. The store in general had a great selection, competitive pricing and the front-end staff were friendly as well. In total I spent about 2 hours in the store also trying different drivers and putters and never felt rushed or pressured. I'm looking forward to getting my new clubs. read more

5/11/16 I've been "playing" golf on and off since I was 26 and I turn 50 soon. I've been able to score as low as 39 for nine holes and 90 a couple of times for 18 holes. I've never been able to drive the ball with any consistency or much distance. Now, after my second lesson with Golf Galaxy, I can say that I can finally drive the ball. I had my lesson with Lee about 8 months ago but never got to the range to apply what I learned. I hit the first 30 balls with the driver tonight for the most part straight and averaging around 200 yards. The golf swing is a fairly simple concept. You take the club back on the same plane it starts....with a driver it's around 45 degrees. Normally I would raise the club steep and take it too far back. The 45 degree angle drill with a plow stake got me on plane instantly (never hit it once on the way down) and by doing so it automatically shortened my swing to no more than a 3/4 swing. Many pros say that you can hit the ball pretty much as far with a 3/4 swing as you can by going parallel or past. The first lesson got me to hit down on irons instead of scooping. The second lesson got me to swing on the same 45 degree plane I started on instead of changing the angle to steep as I take the club back, not readjusting and hitting a lot of ground instead of the sweet spot of the driver like I did for the first time tonight. Out of 4 pros I've worked with in 24 years, Leigh Taylor is the only one who has helped my game.....and fast. read more

Probably the best place to buy a club because you can try them all right there in the store before you buy. They have two virtual driving ranges that seem to be reasonably accurate and let you test drive the club to see how it feels before making the purchase. Sometimes there is a long line for the range. read more

I visited this store on Sunday to purchase shoes and a hybrid club. The employees were more interested in hitting golf balls than helping people. I walked out and was followed by another customer who vented his frustration as well. I went to Dick's at the KOP mall, which apparently owns Golf Galaxy, but their customer service is 100 times better, and made my purchase. It seems it's not only the store because I came home and filled out a cust. service form for both stores and Golf Galaxy has yet to get back to me. Dicks, on the other hand, which I gave a great review to sent a thank you letter with a coupon. read more

The customer service is good, but I was coming to pick up my clubs I even called ahead, yes it's snowing today. And they were open and said I'm good to come pick up the clubs. I get here and they closed and left. Would have been nice to tell me you were closing at noon because of snow before I drove all the way out here.... read more

Friendly and courteous staff. Excellent selection. Plenty of custom order options. 1 Simulator and 2 Hitting Bays with Doppler Radar. Full sized putting green. Plenty of demo clubs. Best Prices. Reasonably priced fitting options from well trained staff. Rating: A++ read more

I really liked the store and found everything that I was looking for however, I won't be returning. The lady that checked me out (Heather) was so rude and made me feel so awkward and uncomfortable. She def needs a lesson on customer service. read more

I got fitted for a new set of Mizuno JPX-850 Mens Irons RH 5-PW, Orochi tour spec 90 regular graphite shaft several weeks ago by Howard. I played one round and have hours on the practice range and can't hit them. I then went to a professional fitter and was told its the wrong club and shaft for me. Paid $725.00 and am now stuck with them and have to severly discount them to sell them as GG won't take them back. I will NEVER buy anything from these people again as I was seriously sold a set of clubs completely wrong for me. read more

Would give zero stars if possible. Carries literally zero lefty golf clubs for juniors. Does this corrupt corporation think that it's okay to discriminate against 10% of the world population? I will, most definitely, never be returning to this store again. Also, Jared, the man who helped me, was an absolute asshole. Would not recommend at all. Didn't even have bike parking. read more

Regardless of your skill level, the salesmen are really helpful and respectful and I found that refreshing.