I don't think golf town is interested in selling clubs at all, tried to order over phone ( they don't do that) tried to order online (options suck ,may as well go to sport check and buy off the rack),............ PXG on the other hand delivered exceptional service , great attention to detail, was treated like a customer who mattered, tons of options to build the clubs with great advice over the phone, top notch service from beginning to end, with direct customer line now and future follow up, needless to say they were happy to sell me clubs , I will never set foot in a golf town again , thanks PXG. read more

The seven month ordeal to receive the correct clubs was unacceptable. The manager did make one phone call on the third mess up but very little follow up by Golftown. I was the person to always call asking where my clubs were? Even with a rush placed on the order it still took three weeks and that's on the third attempt to get my clubs. First order- one club missing. Two months later, I called! Second order- brought in the wrong hand. Third order-wrong shafts These mess ups have resulted in me loosing 1/2 a golf season as it takes time to get used to new clubs. When I picked up my final order they couldn't avoid me anymore than they did! Here you go-bye. No sorry for the mix ups! read more

Good selection of new golf equipment in Golf Town Kelowna. Not much in the way of second hand golf equipment. The staff are pretty helpful and knowledgeable and friendly and you can custom order items. The store managers customer service is consistently crap. Its so bad that I have avoided him whilst shopping. Having worked serving customers and training staff to serve them I have plenty of experience in this. I spend a lot on money each year on equipment but have decided to spend online instead of going in there. Shame really. read more