If you are willing to pay $100/hour for them to simply replace some nuts on your trailer, go ahead…read moreand throw your money away. Good news is, they only charged me $77 to replace 12 nuts. What a bargain?!

I want to commend Valentine, the service rep who coordinated the warranty repairs on my RV. When I…read morefirst went in to get some work done he found two recalls, one from before I bought the RV, and another I had been told of via a Forest River recall notice. Both were accomplished in a timely manner. After a month plus delay in receiving a part, not the fault of the dealer, all of my warranty issues have been resolved. Valentine kept me apprised of the progress in getting the part on a regular basis. That attention to detail was greatly appreciated. Kudos to Valentine - he is an asset to his employer. PS - I'm knocking off one star from the overall 5 star rating because the techs didn't adequately clean up after themselves. Also my trash container lid was broken during my first visit. I told Valentine about it tdy & he offered to buy me a new one...I appreciate the offer but it would not be worth the hour long drive to go back to get it. Valentine gets 5 stars

Upgrading from our pop up camper was made easy with the help of Jerry Zepeda and his outstanding…read morecustomer service! He was helpful and provided all the information we asked, making the purchase fast and easy!

Tried to order two window screens for my Travel Trailer. The…read moreproblem I have is with the parts Dept. One specific person by the name of Terry. She works her own hours and seems to be OK with upper Management. She says she will be there and she never follows through, if you get irritated, The other em[ployees in Parts JUST LAUIGH! Then tell me to drop my ATTITUDE. Wouldn,t have an attitudeif they could do the job. It seems that this Terry is the only person that can order parts. NOW I know your going to say no big deal. Well this same senario has played {four} different occasions, all about these 2 screens. THIS is a MANAGEMENT problem SEEMS to Start AT the TOP!!! Get it together Ron Hoover. Won,t see me AGAIN!!!!!

The service department is horrible. I paid $16k for cleaning the tank and installing a new motor…read more The motor worked for about three hours. it has been "repaired" twice. It has now been sitting at Ron Hoover for months with nothing being done. Please take back your shitty broken motor and return my money. You are a horrible shop that I would love to never see again.

Our Experience at RV STATION IN DONNA TEXAS was a delight! Our sales associate was Lola!!…read moreShe was pleasant , knowledgeable and able to answer all of our questions! We bought a 23 ft Jayco Jay flight and absolutely love it! I would recommend working with Lola and purchasing with RV Station!!

Quick to take my deposit. Faster to sell the unit to someone else…read more I was searching through many dealers to purchase a travel trailer, untill I found and fell in love with a unit at the Donna location. I was happy to give my $500 deposit to place the unit on hold, as we looked into the financing options. After a week, the salesman and I were about to close the deal and THE UNIT WAS SOLD TO SOMEONE ELSE. I went to obtain my deposit; while the manager kept defending his actions without any apology. To "make it right" I was offered another unit at a lower cost, saving thousands, but I would rather purchase another trailer at retail price than go through that terrible experience again. Because I was less upset and more DISGUSTED with the experience, this will be my first and last time I will try to do business with them.