Great experience shopping with them in 2023. Gayle was very helpful. Horrible experience in 2025-26…read morewith getting them to do repairs under warranty on the purchased walker. In November 2025, they replaced a hand brake cable that had broken. I was charged $40 in labor and nothing for parts as the limited five-year warranty for the cable was in effect. Less than two months later the same cable broke. When I called to ensure that they could fix it today if I brought it in, I was told that I would have to pay for parts and labor since the warranty only covers one repair per walker. That detail was not stated in my warranty information. I was transferred to the owner and was told to bring it in, and he could see what he could do. Upon arrival at the store, the owner came out of his office, made no eye contact, did not speak, and took the walker. As he was departing, I said that I had a question about the warranty. He replied, "I told you I would cover it." I said that my husband has severe MS and relies heavily on the walker. My intention was to try to understand what is and isn't covered by a warranty for a vital piece of equipment. I asked what a limited warranty covers. His reply was, "Whatever I decide to cover. If you drill out the hand brake, I won't cover it." I said that was not the case, and that we had not tried to repair the walker. He walked away with no further words. When I returned to pick up the repaired walker, I was told there would be no charge. The owner brought out the walker, asked me to test the brake, which I did and then he walked away. There was no apology. I purposefully purchased this walker from a local business, even thought it was much cheaper on Amazon. However, my experience with Mobility and Me demonstrated that they are all in on the sales, and don't want to deal with issues related to broken equipment. For people who are caring for disabled people who rely on equipment to live, this is the opposite of the type of experience we should receive.

Excellent customer service. They took the time to make sure my 95 year old mother got the correct…read morewalker for her needs.

Great people working there always courteous I have my prescriptions delivered always on timeread more

I stopped here earlier, and they were extremely friendly. The cashier Cece was really helpful she…read morehelped me find what I was looking for and answered the questions I had. Will definitely stop by again! They have a variety of selections, and a great atmosphere!

Thank Heavens for this store! I've only recently moved to the Lafayette/Louisville area and hadn't…read morenoticed Independently Yours although I had been driving by this corner frequently until the shelter-at-home time began. Because of the pandemic, a major need for face masks surfaced. There haven't been enough of the n-95 masks for everyone, not even enough for the medical professionals and other front-line workers. Then people started sewing the cloth masks. I still personally couldn't find any available, but had a small supply of disposable masks my Doctor's office had given me in late February. But those are one-use masks and although I was only emerging from my home when absolutely necessary, they were running out. i heard about this store via a Louisville-oriented Facebook group I'm in. Someone was saying they had some cloth masks. So I went to that corner and drove among the businesses in the shopping area until i found this place. It's 2 doors to the left of the Nature Lab. indeed they have medical supplies of all varieties, and had a good selection of cloth masks in several sizes and colors. The white ones are $8 and the colored ones are $10. The people who work at the store and very knowledgable and helpful. They're out of hand sanitizer like everyone else but they are trying to get a shipment, by the way. I am happy to have one cloth face mask to wear and another to wear while washing it. I got a few for my daughter as well. As an older person, I was happy to see various items for people dealing with limited mobility and pain. The store is full of those types of items. They also have a large supply of compression socks.

This place needs a lot of improvement. First off, it is in no way ADA compliant which is a big…read moreissue for a medical supply store. There are no handicap spots to park in and the door is not automatic. They really need to hire more employees because both times I went in, I waited around for 5-10 minutes before someone acknowledged me and helped me. One employee was more concerned about helping the people calling on the phone than actually helping the customers standing in the store. When I picked up the equipment that I rented, the gentleman who helped me was very kind and made sure it was adjusted to my height. He even loaded it into my car for me. When I dropped it back off however, the woman who helped me took the equipment out of my trunk without even closing my trunk and left me standing outside on my crutches informing me I had to go back inside to sign off on the return. Again, an issue considering I was on crutches and they do not have automatic doors. The only reason I returned the equipment early is because I found a better scooter for free to complete my two months of non weight bearing. The equipment they provided was heavy and the breaks didn't work. It was a struggle to fold up and load into the car whenever I took it anywhere. The seat was stained and cracked. I would never recommend this place to anyone and I definitely won't be a repeat customer. The only positive I can say is that the store is clean and the staff is friendly once they decide to actually help you.

We presented Jesse and his team with a problem that wasn't necessarily unique (we needed a vertical…read morelift installed in a new home to make it accessible for a disabled family member). With that said we had a very tight time frame and our family member's quality of life depending on it. Jesse offered us many options, always focused on what was possible, and never what wasn't. He was very kind and considerate with my parents (who are in their 80's) His crew even installed a temporary ramp for us knowing the lift order could take a few weeks. Every step of the way they lived up to expectations, and each member of their team was kind and professional. Thanks again for taking good care of our family.

From a therapist's perspective: Accessible Systems is…read moreextremely communicative and collaborative. They ensure to communicate with families and when applicable, their therapists. They work to ensure a safe and functional set up at home. We recently had a patient utilize Accessible Systems for some home modifications and the team from Accessible Systems sent the rehab team after installation pictures to help with training with the resident prior to their return home. Today, we did a home assessment, and it went very well! We are always happy to work with the team at Accessible Systems and absolutely appreciate the work they do to ensure each person can enjoy being home, safely. Thank you, Accessible Systems, for the impact you've made to help him and so many others succeed at home!

I called to transfer my husband's medication's from UCHealth pharmacy to Walgreens as we only live…read morea few blocks away. Three weeks later, I called again to see if it had been handled and nothing had been done, so the gentleman I was speaking with assured me, he would handle it and again I called three days later and still nothing. Do not transfer your prescriptions to Walgreens as their staff are extremely inept and unable to assist with your requests.

This pharmacy is the worst. Makes me wait in the drive-thru for 20-30 minutes waiting for them to…read morecome and get my order, EVERY SINGLE TIME. Once they do come, they're so fucking rude. Oh my goodness, it just keeps getting worse. Do not come here for the pharmacy!