The front office staff is very willing to go the extrta mile to help get medical information,…read moretransfer records and return phone calls promptly. Dr. Cole Gillenwater is extraordinary. He is knowledgable, has a sense of humor and directly answers our questions. We highly recommend PCA.

The clinical care here was standard, check-the-box Medicare protocols. As an established patient, I…read morefound the office manager, Chrystal, to be inflexible and non-collaborative when addressing insurance and scheduling needs. This medical practice does not support a patient-centered partnership. If you prefer an office that handles insurance codes with transparency and respect, you will not find it here.

If you are looking for a doctor, I highly recommend Dr. Darla Rivera. I moved to Wichita for a new…read morejob in the mid 90's. I was in my twenties and was "required" to find a primary care physician. Then, I had no idea what qualities I wanted in a doctor. I was blessed that someone suggested Dr. Rivera. I didn't know I needed a doctor who was compassionate, who listened to me, who took extra measure whether it be research or referrals over the years when, as I aged, I had various medical needs. When I left my job in Wichita, I stayed with Dr. Rivera, even though at that time the drive to Wichita would be longer. I moved further away from Wichita when I purchased a house after receiving a promotion. Now I was in my late 30s. Again, rather than finding a local doctor in the city I lived (an hour drive one way to Wichita) there was no question I would continue to see my primary care doctor, Dr. Rivera. I had recognized the quality I needed in a doctor. Someone who read my chart. Someone who understood my past medical history. Someone who actually knew me as a person and knew what my medical needs were. Someone who knew the stressors of my job. And if she did not know, she would make referrals for me to be tested, so she could know. In my 40s, my mom became a paraplegic while my parents were living in Colorado. When I moved my parents to live with me (again an hour away from Wichita), no doctor in the city we lived would take my mom as a patient. That was terrifying as my mom had significant medical needs as a paraplegic. But Dr. Rivera willingly took my mom as a patient until my mom could find someone closer. Dr. Rivera provided exceptional care to my mom until my mom could find specialists in town to help her. My mother would still see Dr. Rivera if she could, but the hour drive and my mom's frequent pain requires my mom to have a local doctor, a doctor who my mom doesn't care for because my mom doesn't feel her primary care doctor listens to her. Even after my mom found specialists in the town we live, when I see Dr. Rivera now, when I am in my 50s, Dr. Rivera always asks about my mom. She makes a point to make sure I tell my mom hello from her. Because Dr. Rivera cares about her patients. For me, I know I am beyond blessed to have a doctor who has the qualities I have come to expect in a doctor (even though I didn't know that when I "chose her" when I was younger). When I need an appointment for something I am able to get in to see her without waiting for weeks and weeks. There may be times when I am in the waiting room of the office at Primary Care Associates to see her and time has passed from when I was scheduled to see her. On occasion, if I hear someone complain about the time they are having to wait to see a doctor, I think to myself, I am thankful and more than willing to wait if need be. If I am waiting, that means Dr. Rivera is making sure the patient she is seeing at the time, is getting her undivided attention. I am thankful because when it is my turn, when I am in her office and she walks in, she truly knows my name, knows who I am, my family, my job, and my past medical problems. When she meets with me, it may take more time, but in the 25+ years I have seen her, I have never walked out of her office without feeling "heard" and also knowing Dr. Rivera is doing the absolute best to provide quality medical care to me. For that, I am eternally grateful. Quite frankly, if she is to ever retire, I know with certainty, there will never be a doctor who will be able to provide the quality care and compassion she has provided me over the years. It took me a long time to know what qualities I require in a doctor, I know now I want a doctor to have the qualities of Dr. Rivera. As I was about to post this, on the right of my screen I saw a review from "billie d". calling Dr. Rivera a narcissist for the wait time. Any wait time a patient has, is because Dr. Rivera is making sure her patients needs are met. She puts her patient's needs before hers. This is the opposite of "narcissist." If you want a quick, take a number, fast food style, "one size fits all" approach.... Dr. Rivera is not the doctor for you.

Dr. Darla Rivera has been my primary care physician for over 13 years. I have not always been the…read moreeasiest patient, as I deal with chronic obesity, chronic pain, and several chronic conditions. However, through it all, Dr. Rivera has treated me with kindness, respect, and dignity, while at the same time, never skirting the issues. I found early on that Dr. Rivera is quite different from other physicians I have seen. She is not afraid to run tests or refer to specialists to get to the bottom of the issue. She always takes TIME to hear what is going on, and thus, has many times figured out things that other physicians simply wouldn't have considered. She has a vast amount of knowledge, but still continues to research new treatments and medications that may be most helpful for her patients. I have referred many friends and even strangers to her care. She has raised the bar high for any other physician I may consider in the future. But I plan to continue being under her care for as long as possible! In conclusion, Dr. Rivera is not a perfect person, however, because of her expertise, compassion, and ability to understand me as a PERSON, not just a paycheck, I highly recommend her as a physician.

Dr. Kingman was my PCP 30 years ago and he quality of care was top notch and so was her empathy and…read morebedside manner. To this day she remains the best Dr. I have ever had, through Wichita, Kansas city, Miami and Los Angeles. And if in ks now I would still see her in a hot minute.

Excellent physician who is proactive, knowledgeable and compassionate. I highly recommend.read more

I've been going to Holy Family Medical since 2002. The providers always take the time to listen,…read moregoing beyond just a quick visit by asking questions, doing research, doing tests, and following up to make sure my family is healthy. The staff has always been friendly and professional.

Poor communication and incompetent staff. Staff tried three different attempts to obtain blood for…read morea lab draw. MA have no business doing lab draws. Leave it to a phlebotomist.

I've been going here for 2+ decades and have never had any problems with doctors or staff. I've…read morefound them to be friendly, professional and responsive. They have the BEST phlebotomists in town; if you're a hard stick they can get it, no problem. I like Hillside Medical so much that I continue to drive east to go there even though we live west. I also take all my kids there, and have recommended them to others who have switched and been happy. I was surprised to read the other reviews. I've been going there for 25 (or more) years and have had no problems. I will say it's an older building and not fancy; if granite counter tops and decorator waiting rooms are important to you, this isn't your place. If solid, caring people and treatment are your thing, this is your place. The one complaint I have is it's hard to get through in the phone. I usually wait for at least 5 minutes on hold, then wait for a call back, etc.

Caveat emptor. Much…read moreto my dismay, I just found out that if you lose confidence in your doctor at Hillside Medical, you are shunned and kicked out. You cannot switch to another doctor. Which means there is no accountability for the docs and they can do whatever they want to you with no consequences. I have been a patient there for 35+ years...never complained, never missed an appointment, always paid my bills. I was seeing Dr Foster for over a decade and she stopped listening to me. I tried hard to advocate for myself but she simply didn't care to hear me. So I called to switch doctors and was told that won't be happening. So unless you want to always be with the doctor you are with, and if they leave you MUST go with their replacement...basically the docs have ALL the power and the patients have no recourse. It is ridiculous and upsetting.

I booked online for in person visit. I entered the waiting room 3/4 full of people…read more I was seen on time and out in 20 min or less. Tech saw me first , then later PA to evaluate and see if I had any questions. It was just fine for the check up

BEWARE of this establishment. I took my son here to get help as he was weak and lethargic and was…read moretold they cant serve him because they dont have the tools to do so. They did not even examine him after being told of his symptoms they just looked at him. I rushed him to Wesley by car and he was found to be in Diabetic Ketoacidosis with a Blood Sugar that read HI and later read 900. He was flown by airplane to Childrens Mercy hospital in Kansas City, MO. He opened his mouth at the Wesley ER and his tongue was almost dried out, I GASPED!!!!!!! The Dr. at Wesley hospital and Childrens Mercy shook their heads in disbelief he was turned away. SHAME ON YOU!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU SHOULD NOT HAVE A LICENSE TO TREAT!!!!!!!!!