For an update, the CEO mentioned that I needed the service in Lake Elsinore. Wrong! I requested…read moremove in/out cleaning for my home in Pomona. By the time she reached out, I was already in Lake Elsinore. Don't try to respond making it sound like I'm bashing you for not servicing my area. Not at all what it was.

I used Krysten's cleaning services this past weekend (8/26/17) and was not satisfied with their…read morework. We used their move in/move out service and the house did need some major cleaning in some areas of the house. However, the reason I was disappointed was because some of the services that were extra (baseboards, cabinets, windows) were not cleaned as I would have expected. There were some cabinets that were not cleaned and same for some baseboards. I was able to catch some of the blinds uncleaned before the cleaning staff left and they did clean after the fact. The cleaning crew was at the house for 4 hours, but we only paid for 3 hours since we purchased a few extra services. I understand the house needed some major cleaning but one would think they would have focused on the extra services and advice what areas of the house they didn't get to so I know what needed to be cleaned. I did reach out to Krysten about my dissatisfaction and she offered to come back and clean up those areas that were missed, but at the point we were already moving in and our families helped with the cleaning of these areas.

Great service. Roy is very accomodating. He was able to help me last minute when I needed my house…read morecleaned. The value was 2 bed two bath and costed $200 but he able to help me with an extra room at no cost. I will be uaing him for my next property. Love these guys. Thanks so much!

I don't think this company is in business anymore. They don't take calls and answer any quote…read morerequests.

Needed service to do a deep cleaning for move out. They did a wonderful job and worked with me on…read morepricing. My cabinets in the kitchen were full of crumbs and dust bunnies behind oven and refrigerator. My bathroom was spotless. I will definitely use them again!

Due to a fire, I'm looking for clean up. It was amazed how Michael answered the phone so quick. He…read moreexplained the danger & hazards of why they don't do fire clean up. I like his honesty, explaining Roma's Cleaning Services & how to search for the best. His care & help shows he wants me to be in good hands.

10/10 recommended! We recently bought a fixer upper and did…read morea lot of renovating which consisted of A LOT of dirt! I don't usually get anybody to clean my house but I felt like a need a deep clean so I called them and they were able to fit me in their schedule and they didn't disappoint! Her team really cleaned throughly and were very professional! I would hire again if I need another deep cleaning

I was in need of a deep cleaning before the holidays and this place looked amazing. I sent in for a…read morequote based on their webpage. When I received my call back the person I spoke to started telling me about the extra cleanings they do which I had already signed up for 2 of them (oven and fridge) Then he told me they also offer window cleaning which is part of the normal cleaning listed on the website. I explained this to him and he insisted that it was for an additional charge. I again told him it was advertised on the webpage as part of the normal clean. He said he would give me "a deal" but the windows were an extra charge. I ended up not going with this company as I felt that if they were not going to stand by their advertising and try to upsell me, how could I ever trust them.

Our house has been cleaned by Sue and Abe for many years and I am happy to be giving them the…read morereview they deserve! We have always called for their help when we get busy with work and can't find the time to do the bathroom, kitchen and floors. They have really made our house sparkle right before any holiday get togethers when we have extended family over for dinner. Even when we moved to Long Beach and it was out of their service area, they still drove out of their way to clean our house and always had a good attitude about it. Their son or daughter sometimes come to help them out, so it's nice to see a family that works together. Since recently, we have downsized to a small condo and have not had them come over in a while but I still highly recommend their service. They are laid back, professional and very reasonably priced. Thank you, Sue and Abe, for making our home clean for many years and good luck with everything!!!

Abe and Sue are the nicest cleaners I've ever met. They are very thorough and consistent on…read moreappointment days and times. I would recommend their services to anyone.

I don't get this guy, he's so personable on the phone, very attentive and sounded professional. So,…read moreI made my appointment, I felt so lucky, and then poof!! he turned into a ghost!! I originally called for the house I was moving out of, but he was booked solid (he said). He even said he'll try to hook me up with his friends cleaning service, cuz he said he felt bad that he was too busy for me on the day I needed him. That didn't get mentioned again, which probably should've tipped me off. But, I got the impression that he's super busy, and since I still needed cleaning service for my son's house, I took his next available time for that. I was even thinking that I wanted to use his services on the regular, too! I thought I was all set...man...this guy ghosted me, I felt so weird, like what the hell? Did I do something wrong?? I read his reviews and he mentions he's a growing family business?? I don't see how his ignoring me helps his business grow, and his snarky response to Sheri H, probably won't help him either:( Picture below are just the texts that he didn't respond to, but I called him too, in between a few times and left him messages. First couple of times it rang like 4 rings then his voicemail message came on, but the last couple of times I called, it rang once, he obviously ignored my calls. It was little embarrassing lol, so I stopped calling. Haha :/

I hate giving negative reviews especially if it's a small business but I'm not happy with their…read moreservice. I asked them to clean 2 bathrooms and kitchen which I paid $210 as they charge by the hour. I didn't get to inspect everything as I had to do an errand but after I got home, I saw that they missed a lot of areas. The center aisle shelves were not cleaned, dishwasher was still dirty and the floor in one of the bathrooms still had stains. I haven't check the upstairs bathroom as I don't want to get more upset. Anyways, I told the owner and he only asked me which ones they missed, I never got a replied back after it. I'm sorry but I can't recommend them.

Had an excellent experience with J.R. & Wunderbar Cleaning services. Was thinking about changing…read morethe tile floors in my business, but was way too expensive to do right now. J.R. told me that he could actually deep clean the floors and make them look a lot better instead of me buying tiles. This cost me a 10th of what it would've to install new floors and it looks beautiful now! Lightens up the whole place! Really appreciative of the work he did and the reasonable pricing. You can tell they love what they do. I will definitely be using them again.

I was recommended wunderbar cleaning service from a friend and was so impressed by the work I…read morereceived my home looked spotless, carpet was like new, and items were even organized. Will definitely book monthly deep cleans.

Look no farther. If you're looking for the BEST SERVICE at an EXTREMELY GREAT PRICE, it's…read moreMaricela's house cleaning. This team is by far the best choice, and I have used multiple cleaning services over the years, it does not get better than this. Maricela and her team are absolutely amazing. Really quick on communications and responses, showed up early, and at a much better value than others in the area. They showed up fully equipped and asked a few questions and got to work immediately. The house is sparkling clean in a way that I haven't seen in a long time. There were sections and piles of clothes I was tearing my hair out over that they went and took care of without my needing to ask! I can't tell you how much I appreciate them and how happy I am with their work. Extremely respectful to anything and everything they touched, everything is shining squeaky clean and smells fantastic, and best part? My cat loves them. Animals know something we humans don't and my cat was a happy camper. I cannot recommend this team and company enough. I almost don't want to write a review so I can keep them exclusive, but they're so great I have to share. Book them! You won't regret it! Also, I sent requests and inquiries through Yelp's project function. Other people were either more expensive, or flakey. I literally had another company (very well reviewed too) tell me they had booked me for Monday morning at 9am, just for them to forget about me. Not these guys, Maricela's team was very easy to communicate with and quick on the response for calls and texts. Truly unbelievable and what a great experience. Thank you so much Maricela's and team! Edit: after reading the 1 star reviews, just gonna put this out there: There are some spiteful and angry people out there. If people buy fake reviews, it certainly isn't this team. Probably some of the "higher rated" guys that are sound salesy and "closers" on the phone. I thought that guy was going to be solid, nope. I'm not a fake review. Here's my happy cat to prove it.

It's really disappointing that I feel the need to write this. I had high hopes due to their amazing…read morereviews, but I really should've listened to the one bad review they have since my experience is similar. I called on a Friday to inquire about cleaning services then confirmed over text a Monday at 3pm appointment. She texts me Monday morning saying that her other client before me requested additional services, so she asked if I wanted her to come at 10am the next day. I was already annoyed because I took Monday off work to clean and organize. I replied asking if she could come after her first appointment. No reply. I followed up 2.5 hours later. She replied she was busy. I sent a follow up text almost four hours later. She said she could come around 1pm on Tuesday (next day). At 11:30am on Tuesday, I text to confirm. She says she's at a meeting at her son's school, but yes. At 1:37pm, I ask if she's coming soon. She says she's waiting on her son's teacher for the meeting. I say I understand, but it would be great if she could keep me updated with timing. She did not reply. I check in at 3:40pm. No response again. I call at 4:01pm. She does not pick up. I end up cancelling the appointment even though I doubt she was ever planning to come. Unless there's an explanation, it seems like she lied. She said she was at the meeting at 11:30am then says she's waiting for the meeting with the teacher at 1:54pm. As you can see in the texts I uploaded, she fails to communicate and update me in a timely manner.. or at all really. This experience was absolutely unacceptable and unprofessional. I would've happily paid more to another company from the start to guarantee the service I requested. EDIT: Maricela's daughter and husband called to make things right, which I appreciate, but I decided to book another house cleaner. Also, 6 reviews were posted after I posted my review lol. Within the past 3 hours. Clearly they're faking reviews because some of the posters have only ever posted once. They're trying to drown my review. And as to Maricela's response, you should've communicated to me that you weren't able to come, which you did not today. Proof in the screenshots. I am empathetic to your situation, but don't say you can do something you can't.