I contracted New Gen for a new furnace installation this past spring. The ductwork was installed…read more(for half the total price of the entire new system), but without register covers or return duct dampers. I began trying to contact them several weeks ago and could never get their actual office, the phones always went to their after-hours answering service. After 6 calls with a detailed message each time to call me and schedule an install, I never heard back from them. Five days ago I received an updated estimate totaling $7K more than the original quoted price. I've still not heard back from anyone even after two more phone calls. Unresponsive, unprofessional, and WAY over-priced. Do yourself a favor and call someone else.

Called New Gen for plumbing help and they scheduled right away to come assess. Even though we…read moredidn't hire them for any work I wanted to write review of the experience for following reasons 1. They answered the call (days of calling elsewhere with no reply) 2. Available and flexible (immediate appointment, then I rescheduled for next day) 3. Honest & Friendly (no charge which was unexpected)

We used them to fix our water heater months ago. Did a good job and charged a decent amount no…read moreproblems. Right before Christmas the water heater went out again so we called them up and asked them to come out again, told them we just wanted hot water again. They showed up a half hr later than they were suppose too and were here for about an hour and most of the time here they were outside and not working on the water heater. They told us they would get us hot water or we would need a new water heater. They told us then that it was a thermal couple or something like that. Charged us almost $200 for maybe 10 mins of work and left. 2 days later and multiple texts and a few calls and voicemails left and they finally got back to us saying basically they checked voicemails more then texts (but I left a voicemail two days ago and no response), and that they were not coming back and we are out of luck. Lied to and out $200 that could have been used for the new water heater. So I guess thanks for stealing $200 from us for just sitting in our driveway doing who knows what.

From the owner: Is your system ready for the Summer Heat? Beat the Heat with B&T! Call today to schedule an…read moreappointment!

Bates installed a new furnace/air conditioner in my home a few weeks ago. The job was done quickly…read moreand economically in one working day. They responded within an hour after a minor issue arose. Highly recommend!!

Solid outfit here. Locally owned and operated and it shows, Matt came by today to look at my AC…read moreunit, highly knowledgeable and honest, he's 3rd generation packed with experience. Their quote for a new AC unit was right on par with the other company I had out yesterday as well. Give these guys a shot.

They came promptly. They messaged a picture of the repairman in advance. He identified the problem…read moreand removed the bird nest blockage from my tankless hot water on demand exhaust vent. The cost was reasonable and the whole experience was a great relief. He stayed to make sure we had hot water!!!

I was able to get a same day (in fact within a few hours of my calling) appointment for ac repair…read more I like that I received a text and picture of the repairman when he was on his way. He was very polite and friendly. He seemed thorough in checking things out and doing repairs. My ac was running in no time. Payment process was simple and the email received of all he had done was a plus. I highly recommend Aire Serve!

This morning I walked into the kitchen and discovered that water was leaking from under the kitchen…read moresink. Within two hours Commercial Service had a plumber at our house. He discovered two sources of the leaking water, fixed one immediately and restored water supply to the rest of our house. He recommended a new kitchen faucet to replace ours, which was part of the problem, checked local availability and I was able to pick it up on my way home from a medical appointment. Soon after I got home, another Commercial Service plumber arrived, installed the faucet and double checked to make sure that the dishwasher wasn't part of the problem. Before the second plumber arrived, the first plumber had contacted a mitigation company and they sent a rep to evaluate the situation. By the middle of the afternoon they began the work of drying out the areas that had been affected by the leak. The scheduler at Commercial Service was very kind and did all he could to orchestrate this much appreciated help. We are very satisfied and very grateful!

Speed of service was amazing. Technician listened to our concerns and fixed the issueread more

Thank you Mr. Koontz for repairing my air conditioner! I was told by Mr Quick that I needed to…read morereplace my unit and it would cost between 12,000-15,000. Wow! Know way could I do that. So thankful I found Stanford Heating & Cooling located in Bloomfield,Indiana. I felt I hit the jackpot! Mr. Koontz came out put a contuctor on and had it up and running in less than an hour. He's been in business for over 30 years very trustworthy. Only cost me 130.00. Call Stanford first, will save you 1,000s of dollars.

From the owner: Stanford Heating & Cooling has been proudly serving the Bloomfield Indiana and surrounding areas…read moresince 1999. We specialize in heating and air conditioning installation, maintenance and safety inspections. With 24/7 emergency support available, you know you can count on us for all of your HVAC service needs. Call today and ask about our free estimates on replacement equipment!