This is a terrible company and I would not recommend anyone use them in the future for their office desk needs. We ordered new office desks, replacing our office desks that we had purchased from this company over 20 years ago. We were happy with their service in the past and thought we would be able to have another good experience with them today. Boy were we wrong. Initially, after providing them with our measurements they provided what was basically their stock version of what we were able to fit in the space. It took about a month to be delivered, but that is to be expected. On the day of the delivery one thing became quite clear: they contract their delivery and installation to the lowest bidding contractor. Delivery and installation weren't provided the tools necessary to do the job so they had to "go to the hardware store" halfway through the installation process to pick it up. They were gone for an hour and a half. When they came back they told us they had to stop to get some lunch. Incredibly unprofessional. After taking stock of our new desks I discovered that there were 2 pieces in particular that did not fit our needs. I immediately contacted our sales agent, Ally and asked that she meet me in the office so I could show her what was missing and what we needed. She showed up the following Monday. I was explicit with her as to what I needed and thought she had understood. Apparently, this was not the case because after waiting for the month I needed to wait what was delivered was the opposite of what I had asked for which didn't even fit in the space it was supposed to go in. Even when she had taken measurements while standing in my space. The delivery and installation driver (different group) even took measurements and confirmed that the items they were attempting to deliver would not fit in the space allotted. We were also missing another critical piece of furniture I had asked for which had apparently been forgotten altogether. I took to e mail to complain and ask that she correct her mistake after refusing the delivery. During our e mail chain I reiterated several times what I needed and at some point her manager was even copied on said e mail chain. It took half a month to receive a response which she claimed she was waiting to find out from the manufacturer whether or not they could provide us with the very simple piece of furniture I was requesting. (During this time, mind you, her manager never once reached out to see if he could assist in some way nor did he even respond to any of our personal attempts to reach him to discuss our complaints.) Finally, I had thought that the right pieces had been ordered and hunkered down for the almost 2 months it took for the pieces to be specially created for my needs. I had thought I had been clear, but apparently, once again, I was wrong. The different team of delivery people were an hour late in delivering beyond their 3 hour time window and what they delivered was 2 pieces that didn't match the other pieces in our office in wood grain, finish or handles and they did a terrible job installing them. I e mailed the owner, Adam Goodman to tell him of our distress and disappointment in their company and their products and most of all, their sales staff. His response? "Sorry. Maybe you should check out a competitor instead." (paraphrasing, of course) Long story short, if you choose to do business with Goodmans, expect inept sales people, invisible management, outsourced and obviously low cost contractors as delivery and installation and an owner who really doesn't care whether you are pleased with your purchase or not. This is not the Goodmans I had heard such glorious reviews about in the past. This is a Goodmans not worth your time. read more

They always seem to be missing pieces or ones that don't fit for the set ups in our building, then we have to wait over a month again for it to be fixed or replaced (even before covid this was an regular issue). And now we got set of Plexiglas shields for covid and the all the plastic is cut too short to fit into the guilds leading to all the windows falling out at our desks. Despite the company being terrible their workers are generally well mannered. read more

Such awesome customer service! From first contact by email to follow-up phone calls and a visit in the office. Friendly, willing & go beyond basic duties to make sure I get the best chair. They are one of our vendors & make it easy to choose their business. Staff even let me try her chair out! Sent me bk to the office with many fabric samples! read more

Goodmans Interior Structures - So many colors & textures - Office Equipment Near Me - Phoenix, Arizona

I'm definitely impressed! I needed a repair of a very high end Herman Miller office chair and was referred to Goodman's Interior Structures via the manufacturer. I was connected to Jose the service manager who went above and beyond to get me scheduled right away. Darrel, the service technician arrived promptly and completed the repair quickly and professionally. This truly was one of the best customer service experiences I've ever had. Goodman's can be proud of the service staff they have representing them. Thank you! read more