I attended an estate sale on 5/9/26 in San Antonio, off Huebner/NW Military. When I arrived, the…read moreowner of About Face Estate Sales, Charles Keaton, was outside and said, "You better hurry up, Junior. We're closing soon." I replied, "Okay, buddy." I went inside and asked about buying some leftover books. He said, "For a reasonable price, not something like $10" -- which I wouldn't have offered anyway. Shortly after that, he thought it was a good idea to slap me on the back like we were best buds. Maybe he didn't like me throwing back his condescending demeanor outside. I went upstairs to look at the books and made an offer of $50 for everything. He immediately said, "That's way too low. That's way too low," then said that "she wouldn't accept that," which I assumed meant the homeowner or the person selling the contents of the house. He then said, "Yeah, she'd rather just donate them," which was fine. He also mentioned that she had a lot of money and acted like the books weren't worth his time unless they were making a killing off them. He didn't counter with a higher price to clear everything out or say something like, "If you buy X amount, we could give you a discount." Nothing. He just walked off. Don't say you make deals all the time if you have no intention of actually making a deal. Just say, "We're not accepting offers." What didn't make sense to me was why someone would rather donate the books instead of selling them and clearing them out. I already offer this service and also donate to various charities through my sales. It was apparent he didn't like negotiating, despite saying, "We make deals all the time." He just walked downstairs without saying something like, "Let me go ask the person who owns these books," or giving me any kind of update. A woman then came upstairs a couple of minutes later. She was either the homeowner, the owner of the books, or another staff member who had authority to negotiate, which didn't make sense since I thought Charles was the one I was dealing with. She was a little more reasonable when talking about prices. It's typically bad business practice to have the owner of the house/property being sold on the premises while the sale is going on. Many of the common books were exorbitantly overpriced, basically retirement pricing. It was obvious they weren't going to sell at $8 a pop for common books. I was basically doing them a favor by offering to buy everything. The way Charles went about negotiating and talking with me was really odd. I later went downstairs and could hear them upstairs discussing the deal I had worked out with the lady, if you could call it that. Charles said, "Yeah, we don't want to miss out on that $100," basically talking about how much they were going to make off me with their cut. The guy I interacted with, Charles Keaton, definitely needs to learn how to interact with customers and choose his words more carefully. He came across as tactless and unprofessional. I would never hire him or his company to handle an estate sale. Some estate sale companies seem to get the idea that just because they are selling someone else's possessions and putting price stickers on things, they can be condescending and unprofessional because the next person will just buy the items anyway. Charles, in particular, was by far the worst and most unprofessional person I've interacted with at an estate sale. I was also interested in buying some African wood art pieces in addition to the books, but Charles killed the deal over his pride. I've worked something out with several other estate sale companies, and it was always a win/win. First, know what you have, then go from there. Don't assume that just because there are a lot of common paperback and hardcover books, they're worth hundreds of dollars just because of whatever is written on the tacky little orange price labels stuck on every single spine. If they're leftover on the last day of the sale, they are most likely not worth anywhere near what you're asking, even at 50% off. And if you don't want to entertain offers, just say that and don't waste someone's time!

Charles, the owner of About Face Estate Sale Services and his employees are a truly genuine, warm…read moreand personable team! There is so much to manage at sales as you know if you have ever attended one but at his sales it never shows. He and his team are always so pleasant. Charles has such a jovial demeanor exhibiting so much enthusiasm for what he does and what he has to offer. He is a seasoned knowledgeable individual that is always able to assist with any questions you might have when shopping his sales. I always find more than intended at his sales and find his prices are reasonably priced and always see that much is competitively priced! I always leave with a smile and more than I expect to buy. Such a pleasure to do business with people like this. It's worth the drive wherever he is staging a sale.

Great assortment of building materials Excellent prices…read more Very helpful loading our truck..They do accept returns with receipt but store credit only. Time sensitive.

Normally have a lot of items to look through. It's been sometimes since I've been to this location,…read morebut I remember being able to get some good finds/deals.

Cam runs a pretty tight ship. Great prices and good presentation. He's fair at assessing the…read morevalue of the estate items and does a great job setting up, advertising and breaking down. Best value for an estate sale.

This company has no comprehension for the value of items. They overpriced the items in our house…read more Therefore, we lost out on quite a bit of money. I'm sure because of their inability to accurately price. Second, they only did it for one day and then left a mess that we did not know it was hidden. I just feel like we were technically ripped off.

We've been by this business several times and it's never open. Their website clearly states that…read morethey're open the first Saturday of each month, but when we made an effort to drive down there (it's not in a convenient location, nor is it easy to find) they were closed. I'm sure this is one of those small businesses where the owners constantly complain about COVID hurting their business and were probably the first in line for government assistance when it was offered. You know...one of those businesses that are open at their convenience and never put customers first. Admittedly, I've never even walked into the door of this place. But after calling several times and always getting an answering machine...I won't even bother.

Architectural Antiques is a precious resource for anyone working to restore one or more of San…read moreAntonio's historic houses!

They are still using the same old racist ladies as cashiers. I politely said hello hello to get…read moretheir attention as they were looking around. We handed them our cash and she tossed the change at us. Didn't try to place it on our hands. She didn't say a word. She could have said " here is your change", "thank you ", or " have a nice day". We will not be going to any estate sales with this company.

I have been going to estate sales for quite some time. These ladies have great items and are very…read morecourteous and friendly to everyone. Their pricing is very good as well. They are very helpful and when I had a question about an item they knew if they had it or not. These ladies including Mike and security guard are super nice. I will continue to shop with them and find great treasures for my home.

Very helpful lady with answers about furniture and jewelry. They buy jewelry and help with…read morefurniture finds and prices. Great place to look for cut glass pieces.

I loved the jewelry selection! Even though we went just to look Beth payed so much attention to us…read moreand let us try on everything we liked!! It was expensive but the pieces were beautiful!

She had a sign up sheet for everyone outside and yet she allowed pre-sales inside before anyone…read morecan get in the building, don't know whether they're a person's daughter or a friend I don't know, but the girl was allowed in before everyone else and she pretty much cleaned out the vintage, I'm very disappointed that you would take pictures post them like they're going to be for sale. Make a sign up sheet and then allow someone else inside the shop before the door even opens. Not a good business.

Professional & reliable. She's very knowledgeable & respectable. I would encourage hiring her for…read moreall your estate sale needs.

My husband and I went in looking for an unusual size rug. We didn't find it, but we will be back…read morefor other sizes, and runners. Nice people, huge inventory, and the one that came close was very reasonably priced. And their guys showed us a ton of carpets, patiently pulling them over from the standing and horizontal stacks.

As a yelper the shortage of reviews gave me pause...not sure why I am the first because this place…read moreis amazing. Friendly, patient, educational and low pressure. But the kicker for me was the selection. I felt badly sorting thru so many heavy rugs but then I saw it, the one I bought 2 seconds after it was uncovered. Very happy customer