Despite the good and the bad about this store I've been going here for 15 years and have only found good stuff. The cashiers are always friendly and willing to help with whatever needs you have. read more

Headline: Heartless Management & Zero Compassion for Long-Time Customers I have been a loyal shopper at this Lincolnton Goodwill for over 15 years, but after my recent experience, I will never step foot in this store again. I recently lost my mother. During the week of her passing, I purchased a dress for her services and a few other items. Because I was in a rush dealing with funeral arrangements, I paid for everything and asked them to hold the remaining items for a week. I called the store multiple times to keep them updated on my situation, explaining exactly why I couldn't get there immediately. When my husband went to retrieve my paid-for items, he was met with cold indifference. A manager told him he had already put the items back out on the floor and said if I wanted them, I could "buy them again." When I went in to resolve this and ask for a refund for the items I never received, the manager was incredibly rude. He told me "specifically" that they don't hold items for anyone, regardless of the circumstances. This is a flat-out lie, as I have had items held there previously. To make matters worse, when I tried to give my return slip to another shopper to bless them since I didn't want to return to the store, he told me I wasn't allowed to do that either. If you are looking for a manager with a heart, ask for Charlotte. As for the rest of the management team: your lack of empathy for a grieving customer is appalling. You've lost a customer of 15 years over a situation that required nothing more than a little human kindness. A few tips for posting: * Post on Google Maps and Yelp: These are the two places management is most likely to see and respond to. * Contact Corporate: Since you mentioned a manager specifically blocked a refund for items you already paid for, you might want to reach out to the Goodwill Industries of Northwest North Carolina corporate office. Would you like me to help you find the contact information for their corporate grievance department so you can file a formal complaint? (Corporate office never call back maybe because the CEO that has a salary of a MILLION that we donated to) SMH read more

Prices at Goodwill and Habitat Re-stores since they have re-opened from the lock down have risen to the point of beyond ridiculous!! Went in this Goodwill 7/7/21 to kill some time before a doctors appointment. DAMMNNNN! People don't go into a Goodwill expecting to pay $75 for a lamp or $100 for a pair of bistro chairs. They had a Tv wall mount priced at $70, which was almost double what we paid for ours brand new. Clothing is the same. You can add just a few bucks to what they want for a pair of jeans now and go to Wal-Mart and buy a brand new pair. Before the lock down we would shop Goodwill and Habitat stores 3-4 times a week and walk out with some great bargains. Now, we rarely buy anything because we are not paying retail and beyond prices on used items. read more

The girl that was checking out everyone with blue hair needs a reality check customers that come in there are her paycheck and she is very rude, she was more interested in the toys that she found for her child then she was helping customers sit at the glass case for a good 5 minutes before she even helped anyone and then she had a really bad attitude ...... read more

Prices can vari for same thing. Sometimes ridiculous. Staff is friendly. Money unfortunately does not go to help people , that money comes from the government. read more

If I could give no stars I would, I had found small pillows with no price, keep in mind I'm but they didn't know, but wasn't their business. The guy told me and my friend. 50cent for small so I got an equal amount. Now he may have miss quoted??... idk but come time to pay this older short light hair woman argued with me when I tried to tell her that her employee had told me that and she she got meaner and louder until she had the whole goodwill crew treating me and my friend who were shopping like crap, when she could have just honored what he said. We donate for free there, and the cops had to be called by us, bc of their employees saying they would beat oura@@. But the Manger who never came out the whole process told cops he banned us bc his employees were scared, when both of us are handicapped and they threatened us over price of pillows......... read more

Very nicely laid out Goodwill. Very nice staff. Very clean. Great selection. It's always hard to find sizes that fit me in thrift stores, but other than that, very nice place. read more