This is an outlet store There are regular shoppers that are…read moreVERY AGGRESSIVE- management is aware, but will not kick them out because the "spend lots of money" These people push, elbow, cut in line and if you find a good pair of shoes, they very aggressively try to buy them from you.

I went into the goodwill connected to the outlet in Salem to Christmas shop. The woman at the…read morecounter was just mean. She showed very poor customer service skills. She not only was rude but insulting. I will not be returning to this retail store. I understand the holidays can be stressful but do not take it out on customers. I also heard her call another customer annoying, bet that customer also felt very welcome... That's how you lose a lot of business.

This is one of the best local Goodwill stores in the area. It was obvious in the amount of shoppers…read morein the store. The place was very busy. The store is large and full of nice merchandise. The clothing is plentiful.. They have divided it and organized it nicely. They have a men's section, a women's section, and an area for children. The household items are nicely organized on shelves. They do a great job of keeping the merchandise rotated. New items are being brought out to replace the items being bought. They also have some nicer items on shelves near the registers in the front. The store is clean. Their prices are better than the other Goodwills. We were able to find some deals. It was a joy to shop here today.

I was shocked, chagrined, and blindsided by the highhanded imposition we experienced today. I pay…read morefor the items purchased -- and they're sitting on the counter. Turns out that GW no longer provides plastic bags for goods purchased. Instead, I had to buy several "reusable" bags.  This arrogant disconnect from the real needs and expectations of the customers caught me by surprise. How could they be so CLUELESS? (parenthetically, in CA where the bag ban is even more onerous, landfills have been filling up even more quickly, since shoppers often use the reusable bags only once.)

I have been a client of Gently Worn, both as a customer and consigner, for over ten years. When I…read morestarted coming to the store Kaye and Joanne were warm, friendly, and helpful. Visiting the store was like catching up with old friends. The items I consigned were welcomed and always sold well. I was always very pleased with the money I made. I called in September ('19) and made an appointment to drop some items off. I spoke to Shelby, who I didn't recognize. I waited more than a month for an appointment that was nowhere near convenient for me. Because of that, my husband agreed to drop my items ( which he had done before.) He went into the store and was very sternly informed that I most certainly did not have an appointment today or any other day. When he asked if Kaye, with whom he had worked before, was available he was told "no Kaye here." He left the store and called me from the parking lot. I called to find out if I had somehow misunderstood about my appointment, in the hope of working something out, and spoke, again, to Shelby. She was unpleasant to the point of rude. She made it abundantly clear that everything was done by appointment and that she wouldn't be giving me one because my husband had just "shown up." As it turns out, Shelby is now the owner of this store, a fact which I find to be a real shame. This had been a lovely, locally-owned, female-run store. It has been open for more than thirty years. It was a place I looked forward to visiting - wondering who I might bump into and what treasures I might find. Sadly, the new ownership has sucked all that was unique and wonderful about this shop right out. Despite the fact that the doors still open every morning, I mourn the loss of this local treasure.

I brought my ill-fitted diamond rind with the nearly broken setting from another local "send-out"…read morejewelry store. The AmRhein's consultant listened and examined my ring. She brought the in-house jeweler to see what he could do to repair what the other shop had had done. AmRhein's jeweler listened to my concerns, examined my finger size and shape (older with arthritic knuckles) and asked about my daily activities (). He suggested some options, told me that he could and would work the repair I chose and DID for 1/6 the charge from the store which broke my band. I am now an AmRhein customer and so glad to be!

A family member requested that I hire AmRheins to polish an entire set (12 place settings) of…read moresterling silver flatware that they wanted to gift to someone. What an incredible job AmRhein's did. The set, vintage 1950's, looked almost brand new when finished. It made a lovely gift and I was very appreciative of the time and effort AmRhein's took to get this just right. In addition, I have had AmRhein's repair and resize several pieces of jewelry for me in the past year and they have done an excellent job.

The bad reviews confuse me…read more.. I have purchased an insane amount of clothing from this Plato's Closet and I've been happy with every visit. The staff is nice, the store is clean and organized, and there are plenty of options with every size! As I type this, I'm wearing a dress I got there!

Completely inconsistent pricing per worker, over a 1 year period, rude and unprofessional attitude…read moretoward general public, basically taking advantage of those who can least afford there services. Borderline Criminal practices toward the poor...I would NEVER recommend the Roanoke location to anyone...