The bad reviews confuse me... I have purchased an insane amount of clothing from this Plato's Closet and I've been happy with every visit. The staff is nice, the store is clean and organized, and there are plenty of options with every size! As I type this, I'm wearing a dress I got there! read more

Completely inconsistent pricing per worker, over a 1 year period, rude and unprofessional attitude toward general public, basically taking advantage of those who can least afford there services. Borderline Criminal practices toward the poor...I would NEVER recommend the Roanoke location to anyone... read more

Everyone was so kind when I came in to sell my items. My items were sorted through and bought within the time frame they provided me at check in. They made the process super easy and the process to cashout my buy was quick. read more

Rude staff and the young girls behind the counter are dressed inappropriately. The prices are too high for used items.

I will warn people that are selling stuff to them. I told my kid to sort some of the clothing we were about to give to Goodwill as a lot of items were pricy clothing that were barely used and see if Plato's will buy any. I dropped 3 bags and they picked up some stuff and said they will give me $92. I grabbed money and left them. I came home and found that I was given $30 less. **Check the money in front of them.** Additional comment: I went back to store and they said that they had extra $30 in their count at the end of day and I was given that money. So they made it right. read more

Pretty overpriced thrift store with absolutely horrible selection! Everything was very worn and smelled funny. Their size range was nice but it's all horribly organized, the store definitely needs improvement. read more

The employees were very rude. They acted like it was a problem when i brought in clothes my daughter no longer wanted to sell. Then my daughter was looking at the rings and the hole time being rushed Also my daughter brought in a few bags of clothes that were name brand and barley worn looking better then most things in there and they took like 5 things I doubt they went through alll of they stuff bc it took them like 5 min read more

The employees here need lessons on customer service. I walked in the door and was met with stares, no greeting or anything. I just walked around and left. read more

Staff was very uninterested and monotonous when handling sales. No greetings, no thank you, no friendlessness during check out, and we were ignored by all workers throughout the store. We spent $100 dollars and not even a "thank you". We passed a worker on the way out and she made eye contact but didn't say a word. Not feeling the money I spent in your store. There are only two workers there that have been consistently nice. I unfortunately don't know both of their names, but one of them is a girl named Belle. She's always been very helpful and friendly. read more

This store sales damaged goods. Very difficult staff. I do not recommend buying from this location.

They recently redid the entire store and it looks great. Super clean and the staff is friendly and helpful. Definitely my favorite Plato's I've been to across the whole US. read more

Not what it used to be. I find the clothes almost in a worn condition now, and sometimes I'm wondering why something is so expensive?! Half the stuff, I cN find at TJ maxx, or Ross. I'm not paying that much for secondhand. read more

Meh, I've been to several of these and the prices at this location are slightly on the steeper side, YES i understand that the clothes are used but there is some things you are better off finding at ross or tj max or a store of that sort and the item is actually new and clean. Some of the things I feel were literally purchased because of the brand name b/c they look outdated/ worn down, they have a huge selection of everything and it's allll over the place not necessarily messy just a lot going on so if you like looking around for hours go right at it. Good for those looking for a unique piece. Staff is friendly read more

This place is GREAT if you're shopping. If you're selling, then don't waste your time. You could get more for your clothes by having a yard sale. They will pay you like $2 and then sell it for $12 or more. I just assume donate my clothing to Goodwill. Again, it's great for shopping. I just do not approve of them advertising that they will give you money for your clothes (they're super picky about what they buy) when it's seriously more productive to search under the couch cushions. read more

There isn't anything good about the Plato's Closet in Christiansburg, Virginia. The clothes aren't inspected very well since what I looked at was either dirty or torn. I didn't find anything that a young teen would be proud to wear. Some of the shoes looked as though they were a decade old. Too bad. Had high hopes. read more

A friend of mine and myself had our Michael Kors purses stolen in the same week. I called Platos Closet in Roanoke to see if they had my purse. I was told they had a purse matching the description of mine. Platos Closet manager refused to hold the purse for the police to investigate who sold it to Platos even though she knew it could have been stolen. The purse was sold. The same day it sold my friend went to Platos and based on the information she was given was able to confirm it was her purse. Shame on you Platos!! I hope that manager never has to experience the loss and feeling of violation my friend and I are experiencing. If I could have posted a -5 star rating I would! Selling stolen property makes you as guilty as the thief! read more

I have taken clothes here on several occasions, and it DEFINITELY depends on who is working as to what they purchase. I have been disappointed 4 out of 5 times with the purchases, as the staff are less than enthusiastic about what they are doing. Today I took three totes in the store for sale, and observed from a distance as to how the items were gone through. There were 2 or 3 staff members going through the totes, and I saw them go through clothes in one tote, and shrug their shoulders and never opened the other two totes. It is not the first time I have been in this store and has less than attentive service, and obviously it is the discretion for the staff who are working as to what they feel they have time for on that day. It appeared today that despite there being 7 or 8 staff, they were much more interested in talking among themselves and looking at their phones, than they were in attending to customers. I have taken items on one day where they may buy two or three items, and then taken the exact things back a week later and they will buy 10-12 items. It is the discretion of the staff which is very disappointing, simply due to their lack of skill or knowledge and only depend on what they like or feel they have time for on any given day. I was informed previously that they do not take items that are stained or torn; however, have noticed on a mannequin a shirt that was missing a button, and two sweaters that were torn and had holes. Most likely these items came from staff or their friends. Not consistent and never attentive. read more

Store was unorganized, very busy and unable to process the same day. Clearly told them I was out of town for 10 days. They donated the items and refused to compensate for 20 items not kept. Nice polos and designer clothes. Will never go back and do not recommend. Poor customer service and failed to meet expectation! read more