Be warned, they are sending your donations to an Ecommerce site so they don't help locals in your community now. This place used to be good but they no longer sell the good stuff in their stores. The good stuff: - Hard back fiction novels for adults. The hardback fictions that remain are usually children's books which aren't popular that they've labeled as adult books so they can price them $1 high. ($2.92) - I've seen large non-fiction books (coffee table books) priced as high as $6 - music instruments, they don't even sell the starter instruments your toddlers and preschoolers might use - books of sheet music - any vintage item that is in good repair - art supplies (I mean I found some broken crayons) - any designer clothing or bags (even the cheaper things like Gloria Vanderbilt jeans we can get at Costco for $20) - all leather jackets - all trench coats - vintage jewelry - enamel pins or little buttons - toys are mostly gone except some stuffies, especially any which might appeal to Gen X or older millennials as a nostalgia item They send all of this "good stuff" which they get for free and send it to a e-commerce sites where virtually everything starts priced at $9-50. Then they charge $2-7 for handling plus $5-15 for shipping for almost every item. This means for any new item, almost anything will cost you less to order from Amazon. They also tend to overprice things that are new and look ornate. For example, they are currently trying to sell a fountain pen that costs you $23 from Amazon for $59.99. I've emailed them several times since first seeing the item listed to inform them that it looks ornate but it is actually from a cheap pen company. Goodwill packaging which I assume is supposed to be covered by "handling" fee is BAD. I ordered a few things to test them out: - One arrived at my place okay. But it took over a week to leave their facility. When I emailed asking about the delay, they said that the items are only guaranteed to leave after 5 business days and Saturday and Sunday are not business days even though they are open on Saturday but closed on Friday. I ordered the item on Saturday, which meant it took they kept the item for 10 days to ship. - One lot of pens, for which I paid $25 in shipping and handling... they literally scraped into a plastic grocery bag then put the bag into the bottom of the box. The bag contained a delicate, early 1900s: mother of pearl dip pen with a gold nib which had a box that they declined to use, a glass fountain pen (also not in its box) and a bunch of nibs... plus 3 bonus razor blades all shipped 2000 miles to me with all the padding ABOVE the items. - Another they described as an inkwell (I am an artist)... it wasn't. It was 12 inches tall and a wine bottle. They provided no photos to give reference to size. - Another was a t-shirt press and it came wrapped in two boxes with no padding. The two boxes were held together by a piece of tape that may have been 2 inches long. If an item doesn't sell through their website on the first few rounds.... Like all those starter music instruments you might have bought for your kid for $5-10 and used artist loft kits that they were trying to start at $25 (when you shipping and handling fee ). They auction them off in giant boxes for hundreds to thousands of dollars. If you can avoid it don't shop at their stores, take the time to find another thrift store. But above all don't donate your items. They are taking the goods you are donating to help others in your community and selling them to people who have money to get into bidding wars. Meanwhile they are paying their CEO's up to $750,000 a year while paying their disabled employees as little as $0.75 and hour. No I didn't leave out a number. Seventy-five cents an hour. I recommend SVDP, Value Village, Humane Society Thrift Stores, Scraplants, and Habitat Humanity Re-Store. All of these are great places to donate and great places to shop. References regarding pay and Goodwill, I've seen no evidence that they've improved their ethics: https://www.nbcnews.com/news/world/disabled-workers-paid-just-pennies-hour-its-legal-flna6C10406957 read more

When people GIVE donations to an organization to profit from their employees shouldn't be rude to the givers ... will not give to them again ... they should say thank you for taking the time to gather your things so we can sell them , we'll take them any way we can get them , instead they're rude read more

On Oct. 26 2025 I walked in with my son to the Goodwill Grasslands as we do many times to look for cool stuff to buy. I saw an open cardboard box and put my hand in it to see what it was. It was an Extremely sharp cheese slicer with no warning or tape on the blade. I sliced my finger to a point where I needed stitches at Northside Hospital. I first asked an employee for a Band-Aid and he told me he didn't have any till I told him I got cut on one of their items and then he brought me one The manager and a different employee did a incident report with who to call and or email After three months of calling and leaving voicemails and emails, nobody has ever responded back to me and now I have a bill for over $200 that they are neglecting to take care of by ghosting me. read more

no dressing room, friendly staff not a big selection lots of still not a lot of good stuff

The store is nice....but the donations, ugh!! They have THE slowest humans working the drop off. The line is always long and moves at a snails pace.... read more

Frequent shopper at this good will until today. We picked up a metal kettle without a price tag on it, naturally when we checked out we asked the cashier for a price tag. The manager refused to sell to us, said that "people don't like the prices here so they rip the tags off and ask for an new price" so we were told we could not purchase this item today that we had to wait 24 hours...... what is wrong with people? read more

"I love the Goodwill. It's like a garage sale that went pro!" Tyler Boeh I also love the Goodwill. You can never have enough wicker or book ends. I have scored some pretty cool stuff from this Goodwill. I love my "monkey wearing a fez" lamp almost as much as the Tommy Bahama sweater I scored for $2.75 there. This Goodwill stays pretty busy, but the store stays pretty clean, neat and organized. Sometimes there's a wait at the register or finding someone to open the dressing room so I can try on that sweet guayabera, but overall the employees are friendly and do a great job. See you at the G'will, baby! read more

They really don't want your donations. They only let one car unload. They go inside and sort items befor they let the next car go. Waited in line 40 minutes to donate. NEVER AGAIN GOODWILL. We will take donations somewhere else. read more

Goodwill Thrift Store & Donation Center - They unload one car at a time then go inside and sort the items before they will let the next car unload. Been in line over 40 minutes - Thrift Stores Near Me - Alpharetta, Georgia

I'm an avid thrifter. It started back in college when I bought a vintage lace dress for a dime -- A DIME. When my daughter wore the dress (which I saved all these years) to a bat mitzvah, a handful of people came over. "Where did you get this beautiful dress???" Goodwill, like any thrift store, is hit or miss. A Goodwill employee in Marietta, mentioned that better merchandise is sometimes funnelled to more affluent neighborhoods. He advised me to check out the new McFarland store. Well.... on my first visit, I found a large Brighton purse -- yes, a real one -- with an unused Brighton wallet/checkbook holder. (I couldn't locate the purse on line, but I did find the wallet, which retails for $130.) I paid $4.95 for the pair. I like the thrill of the hunt. Whether it's a Coach bag -- yes, I've found those too -- or a Target special, you'll pay the same: $4.95 for purses, skirts, shirts.... And if you're over 55, you get a 25% discount on Tuesdays. Do I need to shop in thrift stores? Nope. But I find it fun, and I like the idea of unique, often retro clothing. read more

Let me do you a favor: GO ELSEWHERE! Any where else is better than this drop off line! Even if you have to drive out of your way. On several occasions (at least 3), I have gone to drop off donations because this location is extremely close to my house and they take over half an hour to receive the donations of the 2 cars in-front of me. (And those cars were dropping off normal donations in bags, not an oversized item or a complicated donation.) It's utterly ridiculous and really feels like a power play on behalf of the man who takes in donations and sets the pace. He disappears inside for over 10 to 15 minutes in between each car and this is NOT due to Covid protocols or safety measures of any sort. I asked why he disappears for so long and his response was him mumbling something about having to help the guy inside. All the times I visited this location, this same man (I believe his name is Terrance, if I recall correctly) would intentionally make cars wait for no reason that I could see as there was plenty of space to put the donations and he was just hanging out talking to and laughing with his coworkers inside. This location used to be great! In and out in minutes, but that's no longer how they operate their donation side. read more

Rude, condescending manager got an attitude and yelled at my wife for asking a her question. Don't know if was a bad day for her, but there was no reason to treat anyone like that. read more

Super clean. Bright. Great prices and super finds. I've been thrifting on and off for nearly 20 years now and this place is fantastic, the denim selection alone is worth the visit. Whether you want to reduce your carbon footprint or just pick up some cool clothes that otherwise wouldn't be all under one roof, go here. The place is great. Houseware is so so. The bedding selection is decent. Workers are personable and friendly. read more

The clothes are fine, good frames...customer service is garbage. I wont be going back to this location or any other Goodwill. No one deserves to be treated the way I was treated today no matter the circumstances. This is America. read more

I've been to a lot of goodwills but none like this. From the moment I stepped inside a worker was watching me and my friend and following us around. After I checked out the worker then demanded to look inside my bag to make sure I wasn't stealing. Then as I was leaving she accused me of stealing the shirt I was wearing, asking me if I'd like to pay for it. I had to tell her she could check the security cameras to see that I had come in with my shirt. I know this is a goodwill but come on now. read more

Love this Goodwill and the fact that it's practically across the street from me. I find so many good furniture buys here it's unbelievable. Would definitely recommend for anyone looking to get furniture for a first apartment or house with a not huge budget. read more

Very customer friendly. I usually donate items here, and have always been greeted with a smile

This place has to be the nicest Goodwill I have ever been in. It's organized, clean, friendly staff and I never leave out there empty handed. Allow me to even add, the parking lot is even clean! Love it! read more

Good gah. Use separate lines, have drop bins for smaller items, send furniture to another area or something. No reason someone with a bag of clothes needs to wait on a Uhaul full of furniture to unload to drop off. read more

I would say the store is an average run-of-the-mill goodwill. You certainly will not find any high-end items among the lot however there are some diamonds in the rough if you're in the mood to search. I found the customer service to be lacking at best and would highly recommend you Peru's another Goodwill if you're looking for designer high end items. read more

EASY IN AND EASY OUT! This store is relatively close to me but my primary donation location is actually at Jones Bridge and States Bridge Road. They actually changed the way they take in donations and so it is not as convenient. I decided that I would actually check this location to see if it had an easy in and out donation drop and it is perfect. I mean you literally pull into the driveway and it is straight ahead and very direct. In, around and out! I love it! So while I was there, I decided to take a look inside to see what was in store. Somehow, I thought that it was different but it was the same as the other stores. There are rows and rows of organized clothing, along with shoes, bags and other accessories. In the back you will find housewares, furniture and odds and ends. The really cool thing that I found here is that they have unique and antique kitchen gadgets. So cool! It's great to just handle them and try to find out how they were used. I struck up an interesting conversation with a guy who actually purchased a Pampered Chef utensil used to crumble ground beef. Who knew such a thing existed? He loves it! Anyway, if you are in the northern burbs west of 400, this is a great location for all of your donations or thrift shopping! read more

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This Goodwill just opened up very close by to my home. I was excited because I love thrifting, but this location has been just okay. It has the exact same layout ad the goodwill in John's Creek, but that one is way better. The selection seems lacking it it seems to have a lot more 'junk'. I don't know, maybe it just hasn't hit it's stride yet. It is clean though, and a good location (about 2 miles off 400 exit 12), and has ample parking. The staff is as helpful as they can be, too. I will probably update this because I don't have much to add right now, but may have more insight as I check it out more often. read more

I was there to drop off a donation. They were running very slow so I took out my donation and took it in the door. I was rudely told that I could not be there because it was a work area but the worker was not wearing any protective gear for a work area. I just dropped my donation at the door and drove off. Will not be back again. Not very friendly for wanting donations from others. read more

Several times lately I have had small bags of donations to drop off at the Goodwill on McFarland. The first time I was told, after waiting in line for most of my lunch break, that since the donations were not in my trunk I had to get out and put them on the cart which I did. So the other times instead of waiting in the long line of cars and then getting out and putting the donations on the cart I parked to the side and got out and put the donations on the cart and it was never a problem. Today I already had them on the cart when the dumbba$$ working there made me take them off telling me one at a time. I had to wait until the two cars in line had been emptied to put my bag on the cart even though I was standing right there. Please hire people with some common sense. I will try the Salvation Army for future donations and see if they are any brighter. read more

This Goodwill was excellent. Anyone who is weary of thrift stores or Goodwill because they are usually messy. Try this one out. In the same day, I was at the Cumming Goodwill and this one on McFarland. The difference in the two was enormous. McFarland was so much cleaner and in much better shape. I felt like the workers wanted to make the shopping experience better. Go to this Goodwill, best one in GA read more

A number of fellow thrifters have told me about their scores here so I had to finally make my way OTP and check them out. Well organized store and clean. There apparently receive alot of donations cause there were announcements quite often informing customers about new things coming onto the floor. I picked up a number of clothing items (one item I LOVE -a 212 collection dress), a puzzle, a purse, some plastic storage containers, kids books (very well stocked section), and some housewares items. Overall, a pretty good haul. read more

I've never really been into thrift shops but my mom and little sister both are so I went here with them one day a couple of months ago and actually found some really nice stuff for a great deal! I'll definitely be back! read more

This location has good quality things on the shelf and clothes on the hangers. There's not a lot that can be said about a Goodwill store. This is one we will travel a little further to visit. read more

This was very organized for a Goodwill. I actually really enjoyed spending a few hours here. Be warned, Sundays it is very crowded. There was quite a wait to checkout because there were only 2 cashiers, but I was happy with my purchases. There wasn't a ton of the higher brands, but I found a few gems. Found a pair of name brand ski gloves for 3 bucks. I was thrilled. Again I think it's like the other goodwills, but I got lucky the time I went. read more

Average Goodwill with a decent selection. I wouldn't travel here over others though as the selection was nothing special.

I am a home decor, Goodwill junkie. I find one wherever I go and pop in to see if I can find any treasures. Of all the stores in GA, this is one of the cleanest, largest and most organized. read more

I really like this Goodwill. The clothes are separated by types of clothing and by color, which works for me. However, definitely be prepared to spend a lot of time digging through the clothes to find that "special find." read more

I dropped off 4 big ole bags. I pulled up, a guy came out, he was so busy I did it myself, and I left without going inside. LOL.

Worst shopping experience EVER! When we asked a manager a question he said "I don't have time to deal with that right now to be frank with you". Then he had the nerve to go on the intercom and say if you have children that you have brought into the store keep them close to you and do not let them touch the toys in the toy isle. Children should be within arms reach. Really! At that moment 2 other couples walked right out of the store with their kids crying. This store has to be the worst shopping experience my wife and I have ever experienced. read more

The employees are incredibly rude and unhelpful!! I would not even bother wasting your time. When we inquired about purchasing an item the employee said, "I frankly don't have time for this." Inexcusable when you are in customer service. They are also unfriendly towards children and immediately got on the loudspeaker to announce to watch your children when we were in fact right by our children and watching them but simply had to go to the end of the aisle to try to flag down an employee to speak with to ask about the item. Ridiculous. It seems like the employee really had a chip on their shoulder. The way that you are treated in the store really reflects their 77 customer rating. We just walked out when we had intended on purchasing quite a bit. It was not worth our time or our money to be treated that way. We will take our business elsewhere. read more

I love this place!! Everything is so well organized. All the clothing is hung neatly on racks and color coded. The racks are labeled so you aren't digging through pants, shirts, dresses trying to find a certain item. If you want a man's shirt, there's a rack for it etc. They are adding new items every day. Sure, it's hit or miss just as any thrift store is. They have a great book selection. On Tuesdays, they offer a 25% off discount for veterans and on Thursdays, they offer a 25% discount for those over the age of 55. read more

This place is ok. Typical Goodwill. I was disappointed in the way the manager treated me. As I spoke to her about an item, she just walked away from me. read more

On a Sunday...the biggest goodwill day of the week because of the promo color change....there are no associates to open fitting rooms. Building seems new but it's the same old "good will" service.....none read more

I work less than 2 miles away from this location. Myself as well as a few co-workers have visited this location during our lunch break. During 2 visits alone this week, there was only one cashier working (during peak lunch hours) and 1 floor associate. There were several customers waiting at the jewelry counter and also there were people standing around on both sides trying to figure out how to gain access to the dressing rooms. Today (4/17), the cashier actually gave one customer the key to the dressing room and she opened the doors for all of the customers waiting for access. I was told during my visit on 4/15 by the only cashier working that this location is short of staff. I asked her why the management team wasn't out assisting being that the line was extremely long. She shrugged and said they were probably in the back or at lunch themselves. Going forward I will spend my lunch hour actually eating lunch and will visit the Johns Creek location after work. Not only is location staffed properly, they have much better merchandise. read more