Now that cold weather is here, the mice are looking for a warm place, a few decided to visit my…read moregarage. We called JNS Pest Control in Chapel Hill, TN. this am. Robert was able to come out to our home this evening & took care of business. what I liked about JNS Pest Control is that Robert showed up when he said he would. Second, he was very informative & educational @ preventative measures, and lastly Robert's pricing was quite reasonable. We will definitely be using JNS Pest Control again in the future!

From the owner: 15 years of experience. Believe in doing pest control a different way. Where the customer is truly…read morefirst. Accommodating schedules, competitive prices and unmatched service

We bought the introductory service. It was much more reasonable than their competition and didn't…read morerequire a 1 year contract with automatic credit card charges. Elijah was the technician and he answered all our questions and didn't press us for a longer contract. Based on this experience and assuming the treatment works, we'll likely buy the full year quarterly service. Seems like a good value and easy to work with.

01/05/26 the bug man came out at my house at 2019 milky way…read moredrive murfreesboro tn 3 times and refuses to come back out to take care of all these bugs my daughter paid for a cleaning service and they came and refused to clean my house because of the bugs i will be turning this company over to bbb for poor service if they do not come back out and fix this problem asap gave them a 1 rateing pauline joyce

This is an email I sent to David Murphy, Operations Manager, about why I gave Orkin a "would not…read morerecommend' review....... I initially setup both my termite and pest control service with Orkin in Mar/Apr 2017. Initially, communication/feedback/responses were both effectively and efficiently communicated between your staff and either my wife or myself. However, ever since our initial treatment for termites and pest control, I have been continuously dissatisfied with the services received both administratively and on-site. For example, when I called to schedule my annual termite inspection, I spoke with an employee at your agency; however, they could not schedule my appointment at that time and indicated someone would call me back later that afternoon or the next day. At no point did anyone call me back to schedule my appointment. As a result, I called the office again to schedule the appointment. I elucidated to the customer service representative that I spoke with someone previously and no one called me back. Instead of handling the problem at that point, the associate wanted to have someone call me back again (implausible!). Due to previous experiences, I indicated that I wanted to schedule the appointment now and did not want to receive a call at a later time. Instead of handling the scheduling of the appointment, she simply transferred me to a manager who had no idea why I was calling. I was able to schedule the appointment at that time, but I feel a customer should be able to schedule an appointment when they call the agency instead of always receiving a return phone call. Moreover, this morning I received a phone call from Lenny who indicated he wanted to schedule my annual termite inspection. I had my renewal on 10-Mar-2018, which is 11 days ago, and I am now receiving a phone call about making an appointment. Apparently there is some disconnect between your office and employees in the field. How does your office not know that my renewal was already completed (incompetent!)? Another thing that is staggering about Orkin is how your on-site staff members go about scheduling an appointment. To clarify, instead of calling your customers a day or two ahead of time to make an appointment, your employees are notorious for calling the day off to say "you are due for a service, I'm in the area and want to come today". In fact, this happened again today when Lenny called me for my termite inspection. He explained that he wanted to come out today even though he knew I was probably at work. Again, this is extremely unprofessional and I find it intrusive to one's schedule. I am a flexible person and can work with any organization to schedule an appointment; however, I expect at least a 24-hour notice before someone wants to come to my residence. These are just a few examples of my dissatisfaction with your agency. I have had no-shows by your employees who scheduled times for servicing and have be given a handful of excuses about why things haven't been conducted in a professional manager (i.e., saying the reason for a no-show was due to an employee having knee surgery). It seems like your agency is failing to follow your company's philosophy of "remaining committed to providing our customers with the most extraordinary pest and termite control service available today". I have voiced my issues/complaints with your organization over 6 months ago when I called due to scheduling problems and it seems like things haven't change since then. In my opinion, the processes you have in place to ensure you are offering superior (far-fetched at best) customer service are both ineffective and inefficient and should seriously be reviewed prior to taking on any additional customers. Unfortunately, I am locked into my termite contract for a few more years, but effective immediately, I am planning to utilize another organization for my pest services. I should have done my research on the front end and utilized another company thus allowing me to eliminate all the legwork I have had to do to get service (which sounds absurd! A customer having to work to get a company's business. I'm thinking it supposed to be the opposite way). Thanks for taking the time to listen to my frustration with your organization. I'm sure this will change nothing, but figured I would give it a whirl. To date, I have not received any communication back from this manager after my email and I would not recommend this company for termite/pest control. Additionally, when I did my research and found another pest control. I discovered they have a better price point. Orkin is $113 per service, but I'm switching to James Pest Control, which is $85 per service (which saves me $112 per year and a headache when dealing with Orkin). I used James before I moved to Nashville area and always had great customer service.

I wish I had looked on yelp before hiring Orkin in Murfreesboro! The first sign of trouble was…read morewhen a girl on the phone allowed me to sign on as needed and not sign a contract. When the guy arrived he informed me that wasn't how it works and was very pushy about trying to get me to sign a contract. Then they are suppose to call ahead and make sure you'll be there to let them in. That never happened and he would show up and spray the outside and charge me fir spraying the inside as well. I called Irkin and they sent him back out to give me a free treatment inside and he ended up doing a full treatment and charging me for it. On top of that they never got rid of any bugs. When I called the office and cancelled I left a message on the managers voicemail and he never returned my call. That was the second tome he ignored my voicemail. Obviously they don't care about their business.

John has serviced each of our homes, rentals, and now business for many years. We trust him 100%…read morewith everything. He is reliable, trustworthy, and you can always depend on him to get the job done. Highly recommended.

We've been using Bert's for the past 5 years and have had great success! No critters inside and…read moreminimal outside. All of his Krew is nice, friendly and does a great job! Great prices and quality! Would definitely recommend for your pest control needs!

I would like to thank Bert's for their helpful advice. I called thinking that I had termites in my…read morehouse, but I texted a photo to them, and they were able to tell me that it was not a termite. Saved me lots of money! Thank you so much for your wonderful help.