Somebody got greedy. This doctor joined a new medical group called MDVIP starting 1/1/25. In order…read moreto continue seeing him, you would have to pay a membership fee of $2k+ a year. Yes, even if you have insurance and all the benefits in there are covered, this is a "membership fee". Wow! Never thought he'd make a decision like this. Time to say goodbye.

Dr.kuo I've been seeing you for years. Now i can't because i don't want to pay you 2500 a year x 4…read morefor my whole family that sees you. Horse shit ! Your a great doctor, but this new vip crap is a stupid career move. Well now i need to find another doctor ,good luck

My husband and I have been patients of Adam Paley for decades. He listens during office visits, and…read moreprescribes tests and medication as needed, but always gives me the option to go the route of less intervention rather than more. My father was a physician so I know good medical care when I see it, and Dr. Paley provides excellent primary medical care. It is true that calls to the office may not be returned the same day, but if you contact the office through the on-line patient portal, you almost always get a same-day response. As for the complaint that Dr. Paley pushed the COVID vaccine, medical science has shown that the risk of serious complications or death from COVID is astronomically higher than complications or death from the vaccine. He is following medical science and protocols in advocating that a patient reduce risk by getting vaccinated. But the choice is still the patient's.

Husband and I tried Dr Paley for our primary care when we moved to San Mateo in 2021. After one…read morevideo visit with him and one interaction with his office staff we said absolutely not! We found Dr Paley to be the definition of a pompous, God complex doctor. And his staff was beyond rude and unhelpful. The next guy we tried wasn't much better, but by late 2022 we found a great doctor through Dignity Healthcare.

Dr. Arakaki is truly an old style doctor who really takes the time to listen to you and who cares…read moreabout your health. She lays out all the options available for care and doesn't pull any punches. She is happy to refer to specialists when needed. Her office is very homey and even has a fish aquarium which is very soothing. Even though a bit "retro", I'll take the old fashioned decor any day over the typical white, sterile, fluorescent environment of many healthcare facilities these days.

My mom has been with this doctor for a bit and has been essentially ignored on many of her issues…read moreand invalidated. Told her many months ago about her anxiety and was invalidated but now has told her that she needs help with it. My moms English isn't the best so I understand struggling to communicate but this is clear unprofessional behavior. Not only that but the doctor has temper tantrums in front of her poor husband.

I've been seeing Dr Liang for over a decade and I think she's a fantastic doctor. She is very…read morethorough and never rushes my appt

I love Dr Liang and miss her as my primary. She took over for my primary who moved out of state and…read moreyou can just tell the care Dr Liang has for humans and health. She always talks to me about wellness after we get through the medical stuff - it's evident she wants a better life for her patients and cares deeply for them. I'd recommend Dr Liang to anyone in the Bay Area looking for a primary doctor - she's wonderful!

Dr Sophie Mou became my established Primary Care Physician today. She is thorough, listened to my…read morelengthy health history and has current updated knowledge. I appreciated her care. Adele Dunnigan RN.

From the owner: This provider is part of Sutter Health, dedicated to creating a more personalized healthcare…read moreexperience.

I'm sad to give this review but after four canceled appointments by this doctor all happening after…read moreI had to take a day off of work and drive 45 minutes only to find out when I got there and waited 20 minutes in the waiting room that: 1st time: the doctor left,I was told she had to go home for some reason! 2nd time :I was told the person from PAMF who scheduled me made a mistake and the doctor doesn't have time to see me now!! 3. Rd time the staff come out to tell me the reason was she is on a lunch break, and then has to go to a meeting, are you kidding me ?? 4th time I came on tome and did what the my health app told me to- I checked in online and it said you're checked in go to the waiting room and wait for your name to be called so I went to the waiting room. No one came to call me 10 minutes went by and then I heard my name and went to the front desk and they said oh no you were supposed to check in here. I waited 10 more minutes and then a nurse came out and told me I'm sorry the doctor can't see you. Your appointment was 11:40 and it's now 1150:. The doctor has to go to lunch and then she has a meeting! I couldn't believe this happened for a fourth time and I went asked to speak to the doctor and I was waiting again for them to give me a reply. They came back out and said well she can help you make another appointment, but she can't see you ---what the heck?? I'm in my 60s I never in my life have had such a horrible experience in the span of 1 1/2 weeks having my appointment canceled four times that is just unacceptable to me. I'm very concerned about what happened to the level of care at PAMF!!! They think it's OK keep me waiting for 20 minutes or more when I have an appointment and have then have the nerve to tell me the doctor is not there or at lunch?? and I have to go home and come back another day and make another appointment four times in a row! This doctor couldn't take five minutes to talk to me, especially after Im coming out of the ER the day before- this is highly inconsiderate and disrespectful to your patients. I changed doctors. I have had enough even though I really liked Dr. Altman five years ago when I first saw her, but now she and her staff show no respect or concern whatsoever for what they put me through . No apologies were given, no accommodations were made for their incompetency in scheduling and caring for and managing the patient. And the attitude I got was if it was no big deal for them to send me home and come back another time. I have a busy life. I have a job and can't keep taking time off because of scheduling mistakes my time is valuable also. The first time I was sent away, I had Covid and it was really difficult for me to walk to the appointment and even get there and they had the nerve to send me home due to their scheduling error. Shame on This practice!! To pour salt on the wound when I left, I must have lost my parking ticket and there's no attendant in the booth anymore so I couldn't get out of the parking lot without paying $35 for spending less than an hour in the parking lot!

Probably the most ignorant doctor I've ever seen. I scheduled an appointment and explained that I…read morehave chronic persistent pain and a number of related symptoms and need a doctor that can help me diagnose them. She didn't listen to a word I said and told me she'll follow up after running a test. When UTI test came back negative, she didn't even bother to follow up. After I reached out, she told me to schedule another appointment to talk about my symptoms again. All she cares about is charging your insurance and get rid of you as soon as possible. It's really sad that there are very few doctors at Sutter that care about their patients.

I have not yet had an appointment, but this is for his office and the person who answers his phone…read more I called recently to sign up as a "new patient" after seeing all the Yelp reviews. His website stated he is accepting new patients. The person on the phone was extremely rude, did not even let me finish my statement. Here's how it went: me:"Hi, I'd like to make an appointment, is Dr. Kawano accepting..." Dr's office person: "No he is not" me: "OK, but your website states that he is...." Dr's office person: "Uh huh, yes it does" me: "So..." Dr's office person: "No he is not" me: "is there another doctor in your practice who is accepting patients?" (since several doctors are listed at the 1 Baywood location) Dr's office person: "no we are a single person practice" me: "OK... You should change the..." She hangs up on me This was at the beginning of the day, so she was not tired or stressed already. What the hell? There are lots of doctors out there, perhaps Dr Kawano needs to review his office staff.

Dr. Kawano has been my doctor since I was born. He's seen me grow up and has helped me with every…read moremedical concern I have ever had. I thought all doctors were like this because he was the only doctor I really ever associated with. But when I moved down to San Diego I realized what good of a family doctor I really had. I can trust this man with my life, he's patient, honest, KNOWLEDGABLE, unbiased, thorough, pays attention to detail and a whole bunch of qualities doctors should have. He's always been able to diagnose everything I had and gave me the proper level treatment. Heart and skin problems are just a few of the things he has helped me with. To be honest, he helped me with my skin condition way better than a dermatologist I recently went to did. And for the things he doesn't have the capability to help me with, he would refer me to great doctors that would definitely be able to help me. I'm sure he has a wide range of doctors through his network. Anytime I have a medical concern, he's the first person I would go to because I know he will be able to help me in one way or another. I read the reviews on yelp and the reason why some of them are bad are because of the customer service. Honestly, It's probably because they called outside of business hours. Dr. Kawano has some kind of call center that takes calls when the front desk is unavailable. The call center is questionable but the lady at the front desk is very sweet. Ive never had a bad experience with her and she's always been nice to me since I was a kid. If someone has had a bad experience with her, I would give her the benefit of the doubt because she truly is a good person.

Been with Dr. Le for many years now. She is by far the best dr. I have every had. She cares about…read moretrying to make you healthy and offers the best solutions, not the easy ones. You will not be disappointed as she is very smart and cares about your health.

Dr. Le is the best primary care doctor I have ever seen. Being an internal medicine doctor is a…read moreplus for me. She is extremely thorough, incredibly smart and very very kind. I always feel confident with her diagnosis and recommendations. I feel so lucky to have her as my doctor. Thank you for your amazing and dedicated care for all this years Dr. Le!

Worst wait time. Never on time. I have been visiting this practice for many years. Each year…read moregetting worse on the appointment. They should learn from before on the better way on scheduling an appointment. I know it is hard to predict how long doctor has to take care each patient but it shouldn't be that difficult. For me looks either double booked or between one and another appointment has very short gap. One time I waited for one hour before get called in. Then in the room.waited for another 30 min. There is nothing wrong with the doctor, it is just frustrated have to wait so long. It is kind like profit over patient time.

After a follow up appt with the NP, I remember walking out thinking, "What a waste of time!" as…read morenothing was done and no new info given. Several months later however, I was billed for an EKG that I supposedly had at this follow up. Reviewing the medical notes a week after the follow-up, THERE WAS NO MENTION OF AN EKG, nor a copy of any results. Several months later when they tried to bill me, I refused to pay for an EKG I did not have. So I reviewed my file again, and there was a BLANK EKG RESULT there that hadn't been there before. I still didn't pay, but they got my health ins to pay for it.

This place is a total scam. I accidentally booked my appointment under the wrong code and they…read morewouldn't recode it for my insurance to fully cover. They charged more than $900, of which my insurance allowed $400. $400 for a 15 min appointment out of pocket - that's more than a CEO makes. That's absolute insanity. Do not recommend! Update: so far One Medical has refused to recode my visit to comply with my insurance coverage. You would think that a subscription service would at least try to minimize your out of pocket by taking a look at your insurance and suggesting which appointment type to book under.

Love this location. Love the two Doctors and three NPs that have helped me. Love that they offer…read moreurgent care hours and extended lab hours - so incredibly convenient. I have been here five times and have had a wonderful experience every time - from the check-in desk to the actual Doctor or NP visits. This review is specific to when I sliced my ring finger. I highly recommend Dr. Sach Takhar. He has such a lovely, calm and engaging manner - even in moments of crisis...sliced finger! He was able to see me within 30 minutes of my "accident" and was gentle in his treatment, brilliantly distracting me with conversation. His care enabled me to fly internationally, as planned, within less than 24 hours. He made time to see me the following week to check on the healing and am so grateful to Dr. Takhar - my finger has healed like brand new! Free parking along the entire street also makes things so convenient. Grateful One Medical exists and that they have such amazing teams at both their San Mateo and Burlingame locations.