I started seeing Dr. Khoo after moving to the area, and after a few years of dismal care, I chose a different provider. What really made me choose to drop her as my primary is that I had severe, unusual fatigue and exhaustion, came to her and described everything that was going on with me. She then took her stethescope, barely put it on my chest, listened for about 5 seconds, looked at me and patted my shoulder and said, get more rest. And walked off. I was so appalled by her lack of listening or care. I would avoid Dr. Khoo. read more

It was the most rushed appointment I have ever had. The entire appointment took about 40 seconds. After listening about the symptoms and a 5 second exam, she immediately stated that she is prescribing meds. Didn't say what her diagnosis was. I had to ask her what she thought the problem was. Not a good experience at all and I am not even sure her diagnosis is correct. read more

I have been going to her for several years and it was fine, until now... I was experiencing shoulder pain and on my last physical I mentioned to her. She offered to send me some YouTube videos and if it still bothered me, she would refer me to get some PT. I emailed her and asked to get a PT referral and let her know that I never received the YouTube video she told me she would send, she responds back to me by telling me that my last visit was not an "official assessment". That's understandable and that's ALL that she needed to say and she should've stopped there. BUT she proceeds and starts insulting me and telling me to find my own YouTube video and tells me I'm "not self-sufficient" and that "she doesn't condone dependency"! Well, of course I know how to use YouTube, but she was the one who volunteered and offered to send me some videos, so naturally I was given the impression that she had a specific one in mind especially since she assessed my shoulder movements! I'm not the medical professional here, she is supposed to be. Needless to say, I'm changing PCP and will find someone who's professional and has good bedside manners. read more

Evelyn Khoo, M.D - Family Practice Near Me - Burlingame, California

So I have been on a search for a few years now for a general practitioner. Just your good ol' something aches and I am in pain general doctor I can call upon. A friend who loves all the doctors at the emergency clinic on el camino in san mateo was referred to Dr. Evelyn Khoo. I called the next day and got her first available appointment for new patients. Caroline who answered was extremely nice and very professional. My office building has poop for reception, so I kept cutting in and out. She never got annoyed, frustrated or told me to call back. She apologize for me having to repeat myself a few times over. She was able to get me an appointment within a week. The office is located next to the NEW Mills Peninsula Hospital. I had to call and ask for directions and the person that answered was so nice and guided me step by step. When you go, park in the garage on the top floor. You will walk into the lobby and they are on the third floor. When you exit the elevator "hallway" go to the right and the reception desk is there. I stepped up to the desk and 3 ladies were on the phone. One of them motioned to me that she would be just a second. Vanessa got off the phone first and immediately asked how she could help. She proceeded to take my info and insurance card, then put me in the system. Very pleasant, and quick... I like!!! She motioned me over to the waiting area where I could take a seat and wait for my turn. My appointment was at 11:30. I was in the waiting room by 11. The doctors assistant (so sorry I didn't catch your name) came and got me at 11:20. Took my weight, vitals and said my blood pressure was high. She tried to lighten the mood and gave me some examples to use... I couldn't use any of them. She said not to worry since it might be subconscience since I was seeing a doctor. She entered my info into the computer and noticed I did not have a pharmacy on file and asked which one I wanted in case they needed to send my prescriptions somewhere on short notice. Once all done, she said the doctor should be in shortly and she would come back after the appointment to take my blood pressure again in case it was just nerves. I waited about 10 minutes and saw Dr. Khoo. This was merely a meet and greet appointment to establish care. She asked me some questions, I told her my concerns. Just a pleasant conversation to get the ball rolling. She recommended a few things to try, referred me to a dermatologist, labs for blood and scheduled a physical... FUN!!! The doctors assistant (again, I apologize for not getting your name) came right in and took my blood pressure. No stroke here. I guess it was nerves. I will be back in a couple of weeks for the physical... stay tuned! She is with the Palo Alto Medical Foundation and affiliated with Mills Peninsula Hospital. read more

It's somewhat unfair that Dr. Khoo works under Palo Alto Medical Foundation (PAMF) because the service at PAMF really doesn't deserve anything over 2.5 stars. But it's kinda difficult to review one doctor out of an entire hospital service experience. But again, an entire hospital does not reflect one doctor's service and vice versa. Dr. Khoo is a petite Asian lady - nice and soft-spoken. She was very quick with the routine exam so she's probably done it millions of times so she knows what she's doing. And she's probably also a busy woman with many patients - I mentioned a concern when visiting her but she didn't really ask me what my concerns were or anything else about my concerns. She was pretty much there to provide answers and solutions, which is what happened. Her nurse/medical assistant, Jessica, was very informative and quick with her work as well. She brings you into the clinic, preps everything for the doctor to see you for your appointment, and takes care of any follow-up stuff afterwards. In a follow-up call, she went through everything clearly with me and she pretty much had to correct the miscommunications that the other PAMF employees had relayed. The only thing is - by the end of my appointment, I was told that I needed to schedule some follow-up appointments to wrap up my exams and get my vaccines but I was given little guidance to how I should proceed about it. As a young adult that's trying to learn how to adult, a little more guidance seems appropriate and would've been much appreciated but now I know, if I have questions, I should make it known. Tip: you do have easy online access to My Health Online AFTER your first appointment to schedule appointments and speak with your health professional team BUT, at least for scheduling appointments, I would suggest a phone call and a 2-minute wait time instead. And NOW, I will go into my thoughts about the rest of PAMF because I'm not sure which PAMF Yelp page to review them in. Firstly, the process of booking an appointment as a first-time patient was wonderful! 5 stars for these ladies for sure. They were quick about getting my insurance information and booking an appointment, gracious about my sudden cancellation, and rescheduling twice due to my absent-mindedness. But then the day of the appointment came around and it was slightly disappointing when the ladies on the phone set the bar so high. I arrived to the 4th floor where the Family Medicine clinics are located. There were two ladies sitting at the front desk but neither of them looked up when I approached the front of the line for help. When one of them finally decided to help, she didn't even look at me so I could only assume she was talking to me when she asked if there was anything she could help with - RUDE. And this is just a personal thing but I don't think it's professional to complain about other employees' work ethics when clients/patients are within earshot... read more

Dr. Evelyn Khoo is an amazing doctor. I haven't been able to find a Primary Care Physician since I left Peninsula Pediatrics when I was 18, and then bounced around out of state during college and grad school. Now that I am firmly planted back in Burlingame, it was important for me to find a great Physician for all my general care needs. I have been seeing Dr. Evelyn Khoo for the past 3 years and she has been able to address all my health concerns, address all my general check up needs - immunization shots, blood work, follow up with me about my medications that need to be refilled ect. I find her and basically everyone in the Mill Peninsula Medical Group to be super communicative through MyHealthOnline and I never have problems getting medications refilled or any of my lab result questions answered through MyHealthOnline. Fantastic experience :) read more

Extremely disappointed by the level of care I have received at Sutter health. I have attempted numerous times to reach their customer service but all I have been given is the billing office's phone number. Post COVID all they care about is making $$$ and less so patients care read more

What a relief! As someone who works in veterinary medicine, it's very important that I find a human doctor I can trust, and a doctor who's opinion I have confidence in. This is, unfortunately, much harder done than said. Dr. Khoo was extremely friendly and thorough. I appreciated her questions on my family's history, my medical and vaccination history, my concerns and exposures. I felt like I was taken seriously. She recommended some blood work and a physical (both of which I was overdue for) and some vaccinations (no flu here!). I felt very comfortable speaking with her and plan to go back for more followups. Thanks Dr. Khoo for standing out in a world of doctors who are too busy/don't care/are rude. read more

I felt rush during the annual check up. She didn't ask questions or anything. In the end, she also didn't prescribed blood work. My previous primary physician would always do blood work during the annual check up to make sure everything is good. When I was leaving, I walked past her office and found that she rushing back to her computer. As a patient, I felt I just got ripped off. read more

I had more than 3 times urine infection and yeast infection; after 2 cuts of my Bartholin's cyst, still relapse, and one other infection, all these happend in past 4months. Seems my immune system is so low too. My runny nose and cough last for 2 weeks; When I almost healed, I took a long haul flight, after that, it got worse again. I am a flight attendant. (I haven't call in sick in past 3 years). Since all this sickness relapse again and again lately, I asked Evelyn if she can give me a doctor's for one or two months, so I can have a quality rest. If you can't give me off that long, just say you can't. She immediately reacted so big and said "think about this way, if you have asthma, you won't look for a fire man job, ....etc." I just so shocked, so....she suggested me to resign my job??? and at the end she really mentioned to me that I should change my job. This is RIDICULOUS & OFFENSIVE, it really hurts my feeling. If I really love my job, and just because lately my health problems, you ask me to quit? I am just simply ask for a longer sick leave cause lately I really don't doing well, and I don't know why she reacts so big. Her voice tone also changed. So not caring. Just few days ago, my urine infection & yeast infection came again, and my bladder hurts a lot. Although today gets much better, but I am not fully recover yet. I have a flight coming few days later, and I really wants to rest a bit more. I ask her for a 5-7 days doctor's note. She also rejected me. She told me that if you think that you will be sick, then I might need to refer you to see a psychologist!!!!!! Instead change my job, I will change you. Being a flight attendant, we are not just serve passengers, we also guard passengers' safety. If I am feeling uncomfortable and go to work, this is unprofessional and unsafe to passengers. read more

I started to see Dr. Khoo a few years ago. The previous PCP in San Francisco never cared about my health. They were too busy taking as many patients as they could. The previous doctor always referred me to specialists for everything. I had to go to different doctors for my migraines, diabetes, and etc. My first visit to Dr. Khoo, she did physical. My previous doctor never did for 10 years. And she told me that she can give me all of my meds. I only see Dr. Khoo now for all my needs. She is a very busy doctor and her appointments are booked a few weeks in advanced. But if I need to see her sooner, I contact her via app and she always squeezes me in. I highly recommend her!! read more

Dr. Khoo is awesome. She's very warm and funny and easy to talk to. I've had trouble in the past, finding a doctor I could relate to, who seemed to actually care about listening and Dr. Khoo was great at taking my concerns into consideration. read more

Dr Evelyn Khoo is great! I highly recommend her, she took her time to answer all my questions. And i do have a lot of questions :)

I had a wonderful experience with Dr. Khoo today! I don't think a Dr. visit can be so pleasant! The office is new, so it's very clean & professional. I got there about 15 mins before my appt, but only waited maybe 5 mins and was already called in. Dr. Khoo was very patient, thorough and reassuring! She'd actually listened to my problems and offered tips on how to improve my health. This came as a surprise because my old doctor was totally clueless... read more

Dr. Khoo has been my PCP for one year. While the entire family practice at Mills-Peninsula Health Services is exceptional, Dr. Khoo deserves special mention. She is a warm and caring doctor who listens carefully and never rushes you. She is absolutely thorough and conscientious and misses no detail. At the same she can focus in on your problems and address each one and explain issues, risks and the recommended course of treatment. I can enthusiastically recommend Dr. Khoo without reservation. read more

Dr Khoo is fantastic - smart, patient, and listens ! She helped me unravel a difficult medical condition and find the right medications to treat it. She is a real problem solver. It is great that her practice uses the online systems for test results and you can even email the doctors...welcome to the computer age ! Thanks, Dr. Khoo for all your hard work. read more

saw dr khoo once since my dr.of 20yrs passed away in april this year was looking for a doctor to work with me with my health problems,such bird fanciers lung and high blood suger.i ran out of prednisone which I take acouple times a week to help me breathe better.told her I need some of the medicine.she said she will not refill the medication until I make an appointment to see her.so now I have to deal with shortness of breathe until I can find another doctor.stay away from her she only cares about the money not about a patients health. read more