I've read all the 24 existing reviews and agree with almost all of them, positive and negative. Dr Ling is indeed very knowledgeable and very skilled. But she's also over booked and rushed. She's sometimes running late. She's been my primary care physician for over 2 years, and except for my first appointment with her, every encounter has been very quick and a bit cold. Transactional I guess. The only reviews I didn't understand were the ones that say she is warm and caring. I'm of Chinese descent but I don't speak Chinese and my family isn't culturally Chinese. So maybe the definition of "caring" I have is different. Most of her front desk staff are cranky and don't smile or make eye contact. Maybe they're stressed. But there is one, a young man, who is very nice. He is American like me and feels culturally like me. Dr Ling's impeccable skills and this young gentleman are two of the three reasons I give this practice 4 stars. The 3rd reason is because Dr Ling does try to squeeze people in (likely the very reason she's so busy), and I recently got lucky to be one who was squeezed in. I'd been experiencing "female organ" pain but my obgyn didn't have appts for over a week. I got a video call with Dr Ling minutes after I called the office. She had my chart, reminded me of the same issue I had 18 months ago, and prescribed the same medication. She also gave another prescription for prevention. Her staff sent in the 2 medications to Walgreens. Awesome! But this Walgreens in ssf turned out to be really bad. They kept losing the main one I needed. So Dr Ling's staff kept trying, finally resorting to a phone call, which is unusual these days because it takes time. So it turned out that one of the women at the front desk, and the nice young man pulled through for me even after 5pm when their office closes. So all in all, my net rating of Dr Jie Ling and staff is very positive. And maybe they're getting better at being more caring and nice by my definition. It seems so! read more

I believe Dr. JL is excellent based on her profile; however, try to get past her front desk staff who give attitude and create issues when things are simple to become established as a patient. If you are Asian and speak Chinese you will be treated better than if you are a non-Asian/non-Chinese speaker. You never have the chance to speak with JL directly as everything is filtered by staff who miscommunicate and misunderstand the situation in English. read more

If there's a negative star I would be happy to post it . These people charge everything not just that the doctor ONLY prescribed OVER the COunter medication. I have to suffer longer pain than I switch to a different doctor one dose of medication cured read more

My complaint is about the office. I signed up with a different insurance company in November last year. When I signed up, I selected Dr. Ling as my primary physician. At that time, she was accepting new patients. I got my insurance card with her name on the card as my PCP. Besides, I have seen her a few years ago. Yesterday, I called to make an appointment for a physical check up. The office told me that the doctor doesn't accept new patients. I told them Dr. Ling is my PCP. I gave her my phone # and insurance ID #. She told me she will call me back. I never received a call back. I called my insurance and they contacted the doctor's office. End up that the doctor's office told my insurance company that they're too busy and no appointments are available for me. I really don't understand how the system works. Even though you have a PCP, you can't rely on your PCP to take care of your health. Besides, I believe that the doctor and her medical group receives monthly payments from my insurance company. This is ridiculous! At the end, I have to switch my primary care physician. read more

The overall experience at Dr Ling's office is pretty nice, they are patient and professional, the service is also pretty good =)

Updated Nov 2024 TLDR: DO NOT RECOMMEND due to chaotic management and potential extra charges Here is what happened today: I called around 9am to ask if the doctor can send my EXISTING prescription to a WALLGREENS in Las Vegas because I am out of town and forgot to bring it. The person took the phone and said ok, she'd ask the doctor around lunch time. Passed lunch time, around 2, I called again, the person said she'd ask. Nothing happened. Around 3:38, I called AGAIN, because the Wallgreens I mentioned would be closed at 6pm. The pharmacy will need time to refill the prescription. I was frustrated and mad, and the person who answered the phone just put me on hold for ~6 mins without saying anything. WOW my time is so not worth it huh? Around 5, I got a call saying the prescription was sent. I was told the prescription was sent. I was outside, it was loud. I could not hear the person very clearly, but I trusted the person on the phone. Yeah thanks to my naive trust the prescription was sent to the CVS, next to where I live. To recap, the whole point for this is that I am OUT OF TOWN and FORGOT my PRESCRIPTION. If I could get it in the CVS next to my home, I could get the drugs I have at home. Simple logic, right? The staff has shown NO RESPECT and the management seems to be chaotic. Plus, I think I was mischarged for extras. I sent the email in April, and guess what? It is November, and there is still no response. When charging for visits, regardless of whether I hit deductibles or not, their staff seems to always try to charge me $100. Does that make sense? Can you respond to my email? I used to be such a fan of Dr. Jie Ling cuz she's also Chinese. I trust my own people. After today's experience, with my frustration, the little respect I receive, the false promises I get, the "I dont give a f" attitude I face, I am no longer recommending Dr. Jie Ling to anyone, and I indeed owe an apology to all my friends that I mistakenly recommend this doctor to. read more

I have been Dr, Ling's patient for almost 10 years. I feel lucky that I found her as my family doctor. 3 months ago, I was planning for a vacation. Before I left, I went to see Dr. Ling. She is as kind as she always is. She checked our existing problems, prescribed for medicine refill, give advises to us to prevent possible flus that was spreading fast in China. She also subacribed a few new medicines just in case we got sick. We are now back to the US and the travel of China is really nice. Our relative in China got flu, but since we are well prepared, the flu did not catch us. At our age, a long trip was always exhausting. But since Dr. Ling well prepared for us, and we followed her instructions strictly, we had a safe vacation and were able to fully enjoy th trip. Many Thanks to Dr. Ling from our heart! Dr. Ling has both Diagnostics PHD and Pharmaceutics PHD。 The Combination of the educations plus her kind and caring personality really made her the best family doctor of the United States. The front desk staff are also VERY nice. When we walked into the clinic, they welcome us with smile and greeting. When they found out that we need prescription refill , they quickly went through the process and contacted my insurance company to get the permission and contacted the pharmaceutical store right away. I got all the medicine I needed and live back to normal life on the same day. They always made me deeply touched. They are like my family. I love you, guys. read more

Just love her bedside manner! Her staff was well trained, prompt and courteous. Being in the medical profession myself, it is refreshing to find someone who truly cares about her patients. read more

I've been Dr Ling's patient since 2022 and the experience has been great. For existing patients, Dr Ling is easy to schedule (typically on the same week), and she also offers tele appointment which is convenient. The front office is also responsive - when they receive lab or imaging results, they will make sure to call patient on the same day. They will also keep follow up if there are issues worth monitoring. read more

I came to see Dr Ling about a month ago to establish care. I have to say her staff is exceptional, their on a whole other level of customer service!! They were pleasant and happy. Didn't make me feel rushed, they are very welcoming. Every step of the way and with every different staff member they were professional and very courteous and seriously nice. Dr Ling is very professional, educated, confident, and very assuring. She is super nice and listens to all of your consigns and makes a confident action plan and follow up. I know I'm at the right place!! Thank you for your professionalism. read more

I have been seeing Dr Ling for over 3 years. She is very experienced and had wide/deep knowledge in medicine and also very precise in diagnosis. She tailors her suggestion based on each individual situation and always helpful and supportive to her patients. She is one of the best family doctors I have ever met! read more

My family has been with Dr. Ling for recent years and has been very happy. She's very knowledgeable and always gave great help understanding our issues and address our concerns. The staff are super friendly and always remind us about upcoming appointment. Rescheduling is super easy as well. Highly recommend! read more

Very detail and professional! Dr is able to answer all my concerns and provide suggestions.

I was fortunate to have found Dr. Ling a couple years ago. Never have I felt more cared for by a doctor in my life as Dr. Ling. You can tell that all she truly wants is to see you happy and healthy! She is very thorough and other doctors have said the same thing about her. All the staff that works there has been amazing, as well! Caring, trustworthy and efficient is what you need in your medical provider. read more

I have Dr. Ling as my PCP for years. She is very empathetic and accessible. Especially she responds promptly to workups and requests. The best thing is that the clinic opens on Saturday, which helps a lot for availbility. And the staff are friendly as well. read more

Dr. Jie Ling has been our family doctor for nine years. She has helped me and my family take care of our health, especially during the difficult days of the pandemic. I provided a 5-star review on this site a couple of years ago. She was a great support when we were isolated at home and felt depressed. Even during those difficult days, she remembered and made sure that we had all check-ups done timely and all maintenance prescriptions refilled promptly. We have felt lucky that with her help, we cleared the pandemic period safe and healthy. Dr. Ling and her clinic have become a warm and homelike place where we seek medical and psychological assistance. Some recent events prompted me to write this review today. Some weeks ago, I went downtown SF on Friday, not realizing it was one of the hottest days during the heat wave. I walked in the midday sun for a couple of hours and returned home feeling dizzy. When I tried to sleep over the sick feeling, instead of getting better, I started to cough and feel like vomiting. My wife got concerned because of a new COVED9 virus rumored to show high mortality. She called Dr. Ling. It was about the clinic closing hour and Dr. Ling was with a patient. Surprisingly, she called back after closing time. When she listened to my symptoms and my wife's concerns, she calmed us and told it that it was unlikely that I would have caught COVID, and that all symptoms pointed towards heatstroke/dehydration. She gave some instructions, asked my wife to watch for development, and told us to call her should something more serious happen (luckily, nothing serious happened). Then the week before last, we missed an appointment. When we received the reminder from the clinic, we felt quilt and tried to make up ASAP. Dr. Ling agreed to have an online consultation - she did it at 5 in the next afternoon. We later learned that she was extremely busy that week because she was going to take her rare vacation soon. She was trying to take care of her patients before she left. During the online conference, Dr. Ling went over all our physical examinations results, reminded us of the annual or periodical examinations we need to complete. She recommended a new medicine for my wife and carefully explained what to watch out for. Dr. Ling just would not leave her patients unattended timely even when she herself badly needs some escape from her daily duties (I wish she is enjoying this hard-earned vacation in a foreign land). read more

I'm not one that writes a review at the slightest mishap on the part of a business. I have given this Dr's office 3 years, to develop our relationship. Sadly, and for my well-being, I need to go elsewhere. Even when I brought an issue to the Dr., I got answers that were unsatisfactory/didn't make sense. If you have a medical issue you need resolved, this is not a Dr. I recommend. The front desk of Dr. Ling's office is extremely frustrating to deal with, especially with one of the girls. Unless you are Chinese, English is not their primary language, with their heavy accents, one is always asking them to repeat. If I described all the run-ins I've had with them, this review would be even longer. When it comes to issuing prescription medication, this Dr. will prescribe, for example, in my case, 3 prescriptions without referring me to a specialist to really find out the problem. In short. I do not recommend this Dr.'s office. You can message me privately if you have questions or need further explanation. I had my first visit with my new Dr. today and already I feel encouraged that this will be a much better and pleasant experience and feel that I'm in good, caring hands. Reading the review below, I think she is booked because she's been working hard at building her "medical office" business, which she did successfully and now she has located to bigger space and perhaps a group of doctors with their own "Network"? At the cost of her patients' he health? No thank you! read more

I've been to this clinic twice pre-COVID and in both times the doctor was late for over 20 mins. During Covid, I had a virtual visit where the doctor made me wait for over 40mins. And today I went for an in-person annual visit, I was late for 10 mins. When I arrived, the front desk girl simply told me my appointment was canceled as the doctor is seeing another patient and there's no way to schedule me for that day. I cannot imagine they planned to do my annual physical for less than 10 mins. This gave me a feeling that they are constantly overbooked and the clinic is operating for commercial purposes rather than to care for patients. Not a good experience. read more

The review is for Dr Ling's assistant, not Dr Ling, since I didn't see her. As soon as I entered the clinic, I lost cellphone signals. After some wait, I asked if I can step outside to get signals. The front desk said no and the assistant took me inside to get blood pressure, etc. The assistant blamed me: you are the only one who doesn't have cell phone signal here. Everyone else has. After the blood pressure is done, I asked again if I can go outside to get some signals. The assistant told me that the doctor would come after finishing the previous patient. If you are not there, you won't be seen. Well, it's my fault to ever come to this place. I'll never come. read more

The staff and doctor is very friendly and helpful! They would try to think solutions for you when there are complicated situation s

Dr. Ling has been my family doctor for 4 years. She is very friendly, efficient and knowledgeable, answering my questions and addressing my concerns in each visit. The follow-ups are professional and quick. If I have emergency issues I can see Dr. Ling on the same day. Booking appointments is also convenient. Highly recommend Dr. Ling!!! read more

Dr. Ling has been my primary doctor for almost 10 years. She is professional, caring and supportive. The staff in the office are very knowledgeable and helpful. read more

My family has been seeing Dr Ling for years. I believe she is the best family doctor in bay area and I always recommend her to all my friends. She is really patience and she is very knowledgeable. She is both a MD and PharmD. My father just had appendicitis and she saved my dad's life by early diagnosis. Plus, her staff are friendly and helpful. read more

10/10 recommend for immigration medical exam. Easy to get an appointment and able to get report within a week. Staffs are good too.

I've been a patient of Dr. Ling for over a year and I will stop going to her office. Recently, I had two consecutive cancellations, both attributed to Dr. Ling's family emergency. The first rescheduling occurred in October, and when I called 1.5 hours before my November appointment, the front desk informed me of another family emergency and the need to reschedule. I expressed frustration that they hadn't notified me earlier, only to be told that they planned to call me later. Additionally, the front desk told me Dr. Ling mentioned everything was fine with me. I was like based on what? Based on the office visit exactly one year ago? The front desk shut up at this moment and acknowledged yea the last appointment was a year ago. Overall, I find the front desk to be rude and unprofessional, and might be lying, while Dr. Ling's busy personal schedule seems to be her priorities over her professional practice. read more

Booked appointment for issues she doesn't handle. Office staff the worst I've ever dealt with.

Dr. Jie Ling has been my primary care doctor for many years. She is a very warm and caring person. She is professional and knowledgeable, and is willing to go extra mile to help her patients. She has many talents. She can do PAP smear and cosmetic procedures as well. read more

I never really had a primary care doctor since I have ppo and always went to whoever I can book first. After I gave birth my gynecologist who I really like referred me to dr ling and she's soooo friendly and helpful! I started making my husband to go see her as well. She's really graceful, and has really good bedside manners. Her clinic does serve a lot of chinese patients (I'm chinese) and they all can speak Chinese. I also like that she can do allergy testing and shots at her clinic! Anyways if you need a primary care doctor - go to her!!! She's super nice!! read more

This is the worst doctor I have ever had. I need to switch my PCP due to my doctor retiring. She doesn't seem to have time or concern about my health issues. She rushes you out every time I visit her and when I call the office about the prior prescription from my retired doctor for the medication they always want me to go into the office to see her despite just visited her about 2 months ago so they can collect additional co-pay. Worst office staff and doctor I had in 30 years. read more

I just started recently seeing Dr. Ling by recommendation from my OBGYN. My doctor retired and I needed to find a new one. My first appointment with her was great. She was very thorough going through my medical history with me and asked me many questions regarding my health, etc. She ordered me labs to get tested for everything and was thorough with the follow up and what I needed to do. I highly recommend her and will be referring my family and friends. read more

She listens well to her pts. Feelings &med.complaints & give pts.the necessary advice or med.mgt. Thru appropriate referral.She is friendly to her pts.&staff. read more

My husband and I have been seeing Dr. Ling since 2016. We have developed a very close patient and doctor relationship with her. Dr. Ling is incredible. She explained everything to me in a very clear manner. She was also kind and friendly. From her excellent treatment, curiosity, investigative mind and ability to connect, you know where you stand immediately and what next steps look like. All of the staff especially Iris was great - she's helpful, patient and flexible with policies, trying her best to tailor the service to meet patient's personal needs. Walked away, very impressed w. the overall experience. HIGHLY recommend. read more

I was seeing another primary doctor in Burlingame years ago. I didn't like the experience with my previous primary doctor and was in search for a replacement. Dr. Ling was referred to me by my OBGYN Dr.Zhou (by the way, Dr. Zhou is amazing!). I am so glad that I found Dr. Ling. My whole family have become Dr. Ling's patients. Her staffs are friendly and helpful. Appointments have been on time. Dr. Ling is very knowledgeable and professional. One time, I was having nerve pain. I called their office and was told to go to the office right away. During the visit, Dr. Ling asked me some questions and diagnosed that I had shingles while I didn't have any rashes. Because Dr. Ling's early detection (within the first 72 hours of having symptoms) and prescribed an antivirus medicine to me, the progress of my shingles were under control. I didn't get much painful rashes and they healed pretty fast. Dr. Ling has a PhD in Pharmaceutical Science, which give me some comfort when taking the medicine she prescribed. Dr. Ling is also very patient. She always give me time to ask questions. I feel that my family and I are in good caring hands. By the way, her sister Iris also works at the clinic. She's great giving shots without pain. I am afraid of needles. Ever since Iris gave me the first flu shot without any pain, I am not afraid to get any shots at the clinic anymore. read more

Honestly, Dr. Ling isn't a terrible doctor. She was easy to get an appointment with whereas other doctors in the area I'd have to book months out. My main issue with her is that she is a racist... She was trying to make a comment regarding my mental health when she randomly brought up that Mexicans work on the field and they are still happy every day. I was incredibly stunned and offended by this blatantly racist statement. It made me extremely uncomfortable. Additionally, her staff are really rude and curt. The office seems incredibly unsanitary, tiny, and stuffy. I would not recommend going to her office to any of my friends or family because I did not feel safe or welcomed there. read more

Dr Ling is very professional and attentive, She has broad experience. She is also very friendly and thoughtful. A few times, I needed to see her urgently so she worked extended hours to see me. I referred a few friends to her, they were all extremely happy with her services. Dr Ling is connected to a very good network of specialists where she sends you if needed. She referred me to two excellent GI and orthopedic doctors. She is also very considerate about your out-of-pocket costs and takes this into account when recommending a test or imaging facility. read more

Dr ling is a wonderful doctor I have met, she is so responsible and patient with me and my family. The office people are so good, they tell me to check my insurance before I wanna do any shot or lab, they don't charge money casually. Will refer my friends and family to choose Dr ling as their PPO if they change provider read more

Almost 3 years ago I was searching for a new primary dr/obgyn per new insurance. Before I made my decision on who to choose, I read many many reviews on yelp. There were mixed reviews but most thought dr. Ling was great so I went with her. I live near USF in San Francisco and will gladly make the drive to see her. Her and her staff are really amazing. Friendly and knowledgeable. I now see dr. Ling for all of my medical needs. Blood test is 2 floors up in the same building. It's very convenient. read more

I came to see Dr. Ling today for the first time and were totally amazed by her. She was very professional and attentive, she paid great attention to me and walked me through lots of helpful procedures. She spared no effort to give me advice based on my health conditions and concerns, which was very helpful. She was also very friendly to me, as well as her staff. I can feel the great energy going on in her office. Highly recommend if you and your family is looking for a doctor meticulous about patients. 非常推荐凌医生，人很好，很专业而且耐心。是协和医院来的医生，中英双语无障碍。 read more

Really poor customer service. It is a huge pain getting through to the doctor. Every time I call I get transferred from person to person with no definitive answer or indication that a provider cares about my file or is looking out for me. I have had positive experience in person but really bad experience for any further follow ups. read more

Doctor Ling is truly the best doctor I have ever seen. She is very patient, nice and super experienced! Last week my left face was kind of itchy and I didn't pay attention to it. But after 2 days, it became very painful with rashes. I called them and tried to get an appointment. Although they were fully booked on that day, they still manage to find a time to see me. The result is that I got shingles, which is a very painful illness, can also cause large area of infection, blindness, scars on skins, etc . Because of Dr. Ling's correct diagnose, the illness is controlled in 2 days! She also face time me the next day as a follow up courtesy. I can't express more appreciation for Dr. Ling! Thanks for saving my life! read more