I had two lenses inserted. Dr Chang is excellent. Really knows what he is doing. It is difficult to…read morelet someone cut into your eye and replace the lens while you are awake. If you are squeamish they have a sublingual (under your tongue) medication they can give you that makes it a lot easier. Recommended. Their office is quite good. Very clean and professional. Their office and financial manager has had a lens replacement and was comfortable to tell me why she liked it.

Have been taking care my eyes for decades. Did my lasic on my eyes, no problems. Have saved my…read moreright eye sight with guick appointment and to a specialist that save it. They will work with you and take care of you.

The Good: Ample Parking, Ample waiting area. They do have an E-Check at the app…read more The Bad: The check in lines are very long at times. ONE of the front ladies at the check in is EXTREMELY RUDE. The waiting time for your appointments are quite long and in my specific case they canceled a previous without telling me until I arrive at their location. The Doctor and the assistant were very pleasant. I did get to talk to the clerk supervisor and she seen genuinely concerned. The Bad: Poor performing employees need to stay away from customers or sent to the rear to work a the docks with no human interaction

Was a wonderful place. Staff is friendly and very helpful. I had a wonderful experience while I was…read morehere. Place was. Clean and everything was wonderful. I a, a hard stick and nurse got it on the first try. Everyone's bedside manner was great.

First of all don't blind people over a simple catsract surgery.. I've had nine different procedures…read moreon my left eye after Dr Gordon totally screwed my surgery up.. anyway nothing good to say about that individual.. all he said afterwards was "well that happens sometimes".. Best thing he ever did for himself was to retire.. Mr Gordon at some point we will cross paths..and we're getting a few things straight between us you can count on that Todd.!!!

Best exam I've had,very friendly staff ,well trained.I do highly recommend Dr. Gorden.read more

I was recommended here by two co-workers! I called on a Wednesday and was able to get in on Friday…read more That was a big plus. This is the best experience at a eye exam I have ever had. I walked in right on time. Filled out a short new patient form, handed it back within a few minutes I was called over for a quick check then the doctor took me right away. The doctor was nice and quick. I didn't feel rushed at all, I was in there maybe 15-20 minutes TOP! The price is amazing, plus you leave with a free pair of contacts if you get the glasses & contact special. I have definitely found my new eye doctor.

I'm from Washington State and my son is based at Ft. Hood. He and his wife had their baby on…read moreThursday 2/19/2026 in the afternoon. The staff was fantastic with my daughter in law and my son, as well as the family. Thank you for being so kind, supportive and compassionate.

If I could give zero stars, I would. First of all, they use the MOST dysfunctional phone system I…read morehave ever encountered in any organization anywhere, ever. Fix it by having a proper, updated directory of departments and personnel. Every department should have their own phone lines and their own answering/message system. All calls must be returned the same day unless specified otherwise the the patient. Second, in this political climate, don't employ Chinese nationals or dual citizen Chinese in the SURGERY DEPARTMENT! If you can't speak intelligible English, you can't work in a Texas hospital. Shouldn't have to say it, but there it is.

Dr. Ellis is skilled, professional and personable. I always received high quality care each visit,…read moreexactly what I needed for my vision, adjustment for specifics regarding work. I highly recommend Dr. Ellis for vision care. His staff alwalys friendly and welcoming. We need Dr. Ellis!

Staff was very friendly. Dr was super nice and up front about everything. Hoping i finally found…read morean optometrist!

We received my daughter's new glasses and she loves them. I really appreciate the staff for being…read moreso wonderful.

I went into the office for a retina exam. My dermo called in the referral, when I arrived the…read morefront desk said, "oops, no one verified your referral, but you should be good." I saw the doctor, did the eye exam, and paid my copay, the doctor was amazing. One week later I get a phone call from the front office asking for a PCP referral, which at this time, they cannot back date it. Today I get a phone call from Mackenzie at the front office, and she admitted on the phone, that it was her office staff's mistake, they should have verified and I should not have been seen at all. She then proceeds to tell me that I can speak to her manager, which then she stated her manager was in a meeting, however I will owe because the insurance referral wasn't in place. I told her I didn't feel that was right since it was her office staff's mistake, her response was that I can just deal with the insurance bill and take it up with insurance from here on out, and she hung up on me! I never once raised my voice, used foul language, I simply stated she had just admitted it was her staff's fault, so why should I owe for a bill when it was the employees fault they should have checked as the insurance verification team. I have never been spoken to or hung up on by an employee. Do not go here if you don't want a surprise insurance bill since their employees don't check properly before their appointments.

I ordered a second pair of glasses from a prescription that was less than a month old. I explained…read moreto the worker that with the second pair glasses that reading was very blurry. She said the prescription that I turned in was correct on the glasses and that I probably needed a new prescription. She insisted that I was mistaken. The first pair of glasses that I have from the same prescription is fine but from another vision store. She told me that I need to move my head around until I found a spot that was clear for reading. I have been wearing glasses for over 30 years I have never had this problem and I know when there is something wrong. I am not a person to cause a scene so I left after trying to convince her that It was something wrong and she was determined that she was right. With insurance I paid about $300.00 for a pair glasses that I can wear only if I don't need to read anything. I will never shop at Visionworks again. She said I chose not to add the expanded bifocal at the bottom (which I did not even know was a choice because everything was in the prescription) and showed me a space the size of half the tip of my fingernail that I need to focus on for reading. I've never heard of that before. I am not satisfied and felt very humiliated with others standing around listening to the conversation. For me the rating is less that the lowest one available. It seems that it did not matter as long as she felt they had done their part and nothing else can be done.

We have been coming here years. This place does not respect insurance prices and will overcharge…read moreevery single time. Even if you present the benefits to the representative in the store and show them that you have a low copay for your vision insurance that they claim to accept. They will still overcharge you. They give very vague excuses and explanations. Also, in addition to delaying our daughter's glasses for pick up, there was poor workmanship quality. When cleaning the lens, it actually popped out of the frame. Going downhill in all areas, including service, product selection, workmanship, wait times, and pricing.. If you value your time and money go somewhere else.