The Good: Ample Parking, Ample waiting area. They do have an E-Check at the app…read more The Bad: The check in lines are very long at times. ONE of the front ladies at the check in is EXTREMELY RUDE. The waiting time for your appointments are quite long and in my specific case they canceled a previous without telling me until I arrive at their location. The Doctor and the assistant were very pleasant. I did get to talk to the clerk supervisor and she seen genuinely concerned. The Bad: Poor performing employees need to stay away from customers or sent to the rear to work a the docks with no human interaction

Was a wonderful place. Staff is friendly and very helpful. I had a wonderful experience while I was…read morehere. Place was. Clean and everything was wonderful. I a, a hard stick and nurse got it on the first try. Everyone's bedside manner was great.

I have been seeing Dr James Gordon for many years. He has helped me (dry eye, Blepharitis) for many…read moreyears. I wouldn't see another doctor! I trust him completely.

Horrible Customer Service…read more My father is elderly and had to cancel an appt due to having severe heart problems (his heart spell warranted a doctors visit). The lady on the other end of the line proceeded to hang up on him after he rescheduled his appointment. We've been going here for years and it's a shame they don't know how to treat customers who have health issues. Do better.

First of all don't blind people over a simple catsract surgery.. I've had nine different procedures…read moreon my left eye after Dr Gordon totally screwed my surgery up.. anyway nothing good to say about that individual.. all he said afterwards was "well that happens sometimes".. Best thing he ever did for himself was to retire.. Mr Gordon at some point we will cross paths..and we're getting a few things straight between us you can count on that Todd.!!!

Best exam I've had,very friendly staff ,well trained.I do highly recommend Dr. Gorden.read more

I was recommended here by two co-workers! I called on a Wednesday and was able to get in on Friday…read more That was a big plus. This is the best experience at a eye exam I have ever had. I walked in right on time. Filled out a short new patient form, handed it back within a few minutes I was called over for a quick check then the doctor took me right away. The doctor was nice and quick. I didn't feel rushed at all, I was in there maybe 15-20 minutes TOP! The price is amazing, plus you leave with a free pair of contacts if you get the glasses & contact special. I have definitely found my new eye doctor.

The staff were very accommodating we were in the wrong building and they walked with us to the…read moreoffice we were supposed to go to. Everyone was very nice and friendly, every time the nurse asked a question she would say "thank you we appreciate you" little do they know those words will make anyone's day it sure made mine.

I have been to Scott & White so many times that at least one person in each department knows my…read morename. The majority of the doctors and physicians assistants are very pleasant. Even the lab techs are helpful as well as funny. The cafeteria as a few nice selections of food but could use more seasoning. As long as you are a patient going to your appointment and going home, you will be ok. Then there is the emergency room. In the emergency, it is as if there isn't enough techs because the lobby is always full. A lot of the nurses do not have bedside manners. A few of them do. I have had bruises, loss blood and even been assaulted nasally after they were told I did not want the care that they were trying to administer. They do not listen to the wishes of the patient or the family because they think they know everything. The people in charge will let the workers talk to the patients and families any kind of way, but they have a violence policy where the patients or family members cannot retaliate or use profanity. But when it comes to the speak up policy that is supposed to be enforced, the patients are rarely heard. I'm a heart transplant patient so I'm usually on the fourth floor. Now there are a few good nurses that actually do their jobs, have bedside manners, make the situations personable, and even make friends. Some even become like family. Then there are those who come to work with a chip on their shoulders and try to take it out on the patients. Now when it comes to Patient Relations, Douglas Stephens is probably the only one that actually cares and wants to help the patients. He actually takes the time to listen and come up with solutions. All in all Scott and White is a business. There are always some good people and some bad people. They need to read the signs provided for them as well as the patients. Treat people how you want to be treated. You have to give respect to get it. That's all I'm saying. The place itself is a wonderful place. You will find the right doctor for you.

Staff was very friendly. Dr was super nice and up front about everything. Hoping i finally found…read morean optometrist!

How rude!! I called the eye center for the last 10 mins, at first it sounds like a fax, then it…read morejust rang an rang and rang... I called back and someone picked the phone up and hung up... I was still on the line and they picked up again and I said Hello twice.. the girl finally said this is Dr. Ellis's office but we are all at lunch... I said, no one is there to help and she said, NOPE!! I said what time do they open back up and she said 1pm and hung up... SO RUDE!!! so the other part of it is, I call back at 1:03 and they took the phone off the hook, busy, busy, busy... really!!!!

We received my daughter's new glasses and she loves them. I really appreciate the staff for being…read moreso wonderful.

MacKenzie was excellent change agent for Wildflower Vision. Her expertise and knowledge supported I…read moreand my wife's needs with our glasses. We appreciate her and look forward to working with her again.

Still receiving great service from Dr. Cooke and his staff. All aspects of the process are very…read moreefficient. Appointment times are accurate, staff is friendly and professional, and I always feel like I am getting the best care possible.

I have blue cross eye med insurance, but due to the fact that I am diabetic, they charged my…read moremedical insurance instead of my Eye insurance. so instead of a $10 copay, I had to pay a $100 copay plus the eye photos that they require for the diabetic exam, an additional $25.