I ordered a 12 Topaz 4-inch lights from this company over two weeks ago. They offered next-day shipping for $250 and 2-day shipping for $145 -- I chose the 2-day option because I needed them fast. It's now been 16 days -- no lights, no email, no call, no update. Every time I try to reach someone, I get stuck on long holds, transferred around, or completely ignored. Half the time no one even answers. At this point, I've already filed a chargeback with my credit card company. What's disappointing is that I could've easily ordered from Amazon, but I wanted to support an actual shop -- big mistake. I live in Los Angeles, they're supposedly based in the Midwest, and I honestly can't tell if this is a bait-and-switch scam or just a completely dysfunctional company. The strangest part? When I call their 800 number now the call instantly disconnects like i'm blocked-- but when I call from another phone or dial *67, it goes through. That's not just bad business -- it's suspicious. Someone really needs to look into this company. read more

They don't stock many of the items they sell, even though it says they are in stock. I ordered a timer on 4/20/25 and still haven't received it. The label was printed on 5/6/25. They couldn't care less if you're not happy. Don't waste your time or money here. x Still Waiting read more

Tried to contact a representative to verify an item on the website. I spoke to Greg who was very rude and dismissive. Refused to help and tried to get me off the phone quickly. Have never experienced such poor customer service in my life. Definitely do not recommend. read more

Very easy to use and have a best product at very reasonable price. This is my second time I am purchasing this product and have a wonderful experience. read more

Though the price was good, turns out the lead time is 3-4 months. Once the order is placed, you cannot cancel it. I need the item now. The website says things usually ship in 5-7 days. There is no value in 3-4 months shipping. read more

Gordon Electric Supply - Hardware Stores Near Me - Kankakee, Illinois

Ordered a baseboard heater with a shipping price of $40. Was contacted hours later by a customer service rep who was unapologetic in informing me that the $200 baseboard heater I paid $40 to ship would cost an additional $500+ to ship. Why have calculated shipping on the site if it's going to be 10x the amount quoted to actually ship and then pass that on like it's no big deal. Do not recommend. read more

I will purchase again from Gordon Electric. They carry a huge variety of electrical everything. It took some time to receive my order, but then again people do run out of products on occasion. Doug C. read more

Ordered material from their website with their pricing and received confirmation and a receipt for 20ft long pieces of metal strut. After very long delays, they communicate that my order was per foot and not per piece as the receipt clearly states each for 20ft lengths and my screen shot from their website indicates same. After much back and forth via email, they cancelled my order. Be wary of their bait and switch. Totally unethical company. read more

I needed electrical outlets for my kitchen. The website advertises in multiple spots that shipping is 3-5 Business days, I ordered on May 2nd, today is May 10th and it still has not even shipped yet. Although I built in time for my electrician to install, he will not be avaialable to come back for 2 outlets. I am left with 2 outlets that will need to be properly installed holding up my final inspection. All because of Gordon Electric. I contacted them to be credited and they said they have a banner on there website that says to call for shipping estimated timeframes and that they do not give credits for shipping supply issues. Total cost including shipping was 45 dollars. Instead they will have a negative review. Update: ** Order #: S2582152 Morgan Nolte has my invoice... read more

Customer service and general communication could have been better. I ordered parts from their website. It took almost three weeks to ship the order. Absolutely unacceptable. After I reached out three times via email and one time with an unanswered phone call (Not to mention unreturned), I was told the selected QTY was unavailable from the vendor, and without communication Gordon Electric Supply's Purchasing Team adjusted my order without my consent. I received a refund over six days after receiving my order. Ultimately, this SHORTED MY JOB and didn't add value to my experience or to my client. I will not be reordering from this despicable company again. I am very frustrated; I would leave -5 stars if I could. read more

ordered a case of fire stop. never sent tracking. 30 days have gone by. checked account with order number says no orders. disputed charges with my bank. read more

Gordon Electric Supply - Hardware Stores Near Me - Kankakee, Illinois

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Ordered online a outlet floor cover and because it was too small I wanted to return it. They said no, we can't accept return, then I contacted the manufacture (Hubbell) and they said that a return can be done in a period of one year. After contacting back Gordon they (Kaylyn O'Connell) said ok, we'll take it but with a restocking fee. Lol, after paying shipping back (which they only accept UPS or FedEx) and the restocking fee I was down about $46 on this outlet floor cover. Expensive product and waste of money on my end. read more

I received a 25 pack of LED fluorescent replacement bulbs with 7 of the package broke or cracked. I have emailed Brad at the company 3 times, who is the one that emailed when my order shipped, customer service twice, and the filled out the form to have them contact me also. No reply back from anyone. I need to try calling, but haven't had time. Figured email was way simpler than sitting on a phone waiting for someone to answer. Also had pictures of broken bulbs attached to email. What a joke of a company when they can't even respond back. DO NOT BUY FROM GORDON ELECTRIC! read more

Gordon Electric Supply - Hardware Stores Near Me - Kankakee, Illinois

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Great to work with, fast communications. They were not able to complete the repairs of a Heyward drive control due to a replacement part availbility. I was contacted and informed of the situation and refunded the full amount of the service charge without charging for troubleshooting or handling.I recommend their service. read more

Be careful what you buy. Items are not as pictured and they make you pay return shipment. Ordered the item below that snaps in and they sent out one that has to be bolted in. Doesn't work in electrical box. Asked them to display correct pictured items but they are not interested in saving customers time and money. Very aggravated at this company. Customer beware read more

Gordon Electric Supply - Item ordered. - Hardware Stores Near Me - Kankakee, Illinois

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Placed an online order on 3/15/22. Received an acknowledgment that the order was processed and my card charged (on 3/16/22). At that point, I saw that the ship date was set for 4/14/22. I replied on 3/17/22 (to Brad Robbins) asking for the order to be cancelled because that ship date was well beyond my reasonable expectations. After receiving no response, I again requested cancellation + acknowledgment on 3/19/22. Today is 3/22/22 and still no response, no refund, no nothing. There are better options out there, in fact I placed a replacement order with another company for the same items at a similar price and they have been shipped and will arrive tomorrow. 'Nuff said. read more

Consistently good at one thing, bad customer service. Bad at filling on line orders

Ordered a replacement grill assembly for my Nutone/Broan bathroom fan. While it wasn't the cheapest price I found on the web, this company gave me confidence I wouldn't be scammed by some run of the mill supplier. After ordering I immediately received an email confirmation of my order and the item shipped via UPS the same day I ordered it. I received a UPS delivery notification and I received it 2 days after ordering (from Il to VA). The item arrived well-packaged and was exactly what I ordered. It was an exact OEM replacement of the original grill. I am very pleased with Gordon Electric Supply and will use them again. read more

One order and multiple shipments. Was informed by UPS of lost package. Tried to file claim which should have been done by shipper but got no help from Gordon. Then was told I could not file claim shipper had to. Gordon would not file claim or re-ship or give me my money back. Missing 7 connector on order at the end I was out over 350.00. They could not tell me what was in the lost package or if more than one package was lost. They had the best price but for reason they don't always fill them. read more

Great company to work with. Service is helpful and responsive. Selection is good and the prices are better than what I could find on other sites. I have ordered with this company several times and even had to cancel one order due to our company needing sooner than they could get it to us...not their fault...but they were very helpful in refunding the order even though it was our fault. Ordering again today! :) read more

Even out of state they are excellent at getting the hard to find items to you promptly, great sales team and wonderful pricing with clear lead times and no surprise, quotes even let you know terms and if it's returnable before release. read more

After over a month of not receiving my order or shipping info I contacted Gordon and they simply said I won't be getting my order before August. No apology, no offer for a discount, no suggestions of any sort. I asked them when they notified me of the delay and they blamed the manufacturer for not giving any eta on stock, while not addressing why I wasn't notified. At this point they have had my money for over a month and have provided absolutely no service. Nothing listed on the purchase page suggested that they do not have the item in stock. It kind of feels a bit like fraud so I've given them 24 hours to refund my money or I'll be taking it up with the credit card company. I'm now over a month behind on my project. ***Update, after 2 service reps, Kristine W. and Samantha B. failed to refund my money, I was forced to go through my credit card company to get my money back. read more

I ordered some light bulbs. I never received an email that the order was paid for and shipped. After three weeks I called and was told that my order would be shipping within the week. A month later. Are you serious? read more

I purchased light bulbs for my home (inexpensive bulbs that totaled about $12 for 4 bulbs) and had to pay $16 for shipping and $5 for a small freight fee (which I have no complaint with). The bulbs arrived completely shattered - I couldn't even open the box as you could just hear the small shards moving everywhere in the box. These weren't just cracked bulbs, they were completely crushed that I was afraid to open the package to get shards everywhere and cut myself. I reached out to customer service via email on a Saturday and heard back Monday morning and they stated they would credit my card for the cost of the bulbs, but the shipping they would do nothing about. I asked if I could get the order replaced being it arrived destroyed and they stated all they would do is credit the cost of the bulbs. In my opinion I feel the item should be replaced and reshipped being it arrived damaged. I'm not interested in paying $20 shipping/small freight for more $12 bulbs and hoping that they don't break in transit, knowing that if they do they company will not do anything about it. This is the first company I've encountered that will not send out a replacement order for a broken item/refusal to cover the shipping cost. The cost of the shipping isn't a huge problem, it's the point that I could continuously have this problem of the bulbs arriving broken and I just have to keep paying shipping and the company won't just re-ship them out. I've ordered bulbs a couple of times from this company and never had an issue previously. Will not be reordering from this company and will find these bulbs elsewhere. read more

This is my first purchase with Gordon Electrical Supply and it did not go well. The product I purchased on Sept 12 was listed as "Availability: Usually ships next day". On Oct 22 I emailed and was informed that Gordon did not own the product, that it was being dropped shipped to me, that I would not be receiving a shipping notification, and that the "estimated" shipping date was Sept 27. On Oct 2 I requested a refund unless they could confirm that the item was in transit. I received the refund without hassle but without an apology for the inconvenience either. On the plus side, the customer service department was very responsive and the refund come through within a couple of days. I ordered a substitute part from Amazon yesterday, and received a shipping notification today. That's what I was hoping for from Gordon Electric. read more

Our order was placed on Nov 2 and was needed for an urgent project. We received an email confirmation. The website said it was available and ready to ship. On Nov 9 I emailed asking for a status update and tracking info. No reply. On Nov 13 I followed up again. No Reply On Nov 16 I woke up to an email stating the item was unavailable and our order was canceled due to not being compliant with T20 in CA. We understand T20 but what I don't understand is why it took 2 weeks to get this reply and why no one bothered to email a week ago when we first followed up. We could have made other arrangements or ordered something compliant Rather than just blindly cancel an order, I would suggest training your people to offer a substitute item and follow up in a timely manner. I spoke with Samantha and Randy who could not care less about this issue. read more

Don't bother wasting your time at this company. If the price you want is too low then they will ignore you and if you do happen to get into contact with them then they will decline what you need with a terrible attitude. It seems like decency is lost at this location. Sad to see that at a location with some potential. Or used to have potential. Being kind and respectful does not matter here. Better yet, the person who helped me was the VP "supposedly". read more

I was severely disappointed by Gordon Electric. I doubt I will shop them again. I needed electrical floor box components for my job, and I needed them delivered in time to keep on schedule for a slab pour. The GORDON ELECTRIC QUOTE showed every item in stock. I even specifically asked the salesman if each item was in stock. He assured me they were. I had my subcontractor pay for next day shipping... The order was shipped incomplete, and I missed my slab pour date. read more

Ordered electric panel on 8/5 that was said to be in stock and ship in 1-5 days. Recieved email 8/5 stating order was processed and it would ship on 8/13. Called to see why it was going to take so long and was told it isn't in stock and they don't know when they will have it. Naturally I asked to cancel and was told they would and send me a confirmation email.. Still waiting on that as well. Update: They have sent my confirmation email and issued my refund. read more

I received great help during my order process and received the material but service after the sale with Greg in sales, sucked.

Arrived super fast. This was the only legitimate place I could purchase the part that I needed. I will for sure use these guys in the future. Shipping was a little on the expensive side but was worth it considering I couldn't get it anywhere else. read more

Please note that this review is specifically for their e-commerce division (online ordering), and not in-store service or pickup. I'm not sure how that is, as I live in Ohio, but hopefully it is better than most electrical supply houses in that cashiers are typically underpaid and not very knowledgeable about electrical work in general. I also must note I am grateful they have an e-commerce site, as many supply shops simply don't. But, the fact is, if they are going to run an online store, they need to do it better. Perhaps they just decided to jump into this field after having a physical location open for a time. That is my guess. However, the service I've received multiple times when ordering online is not acceptable. One time, I was given a delivery estimate, and the item ended up coming weeks later. I was never notified. However, the most recent was when I ordered three separate items. I received the initial automated email telling me they received the order. Then, the next day, I got an email from a salesperson acknowledging the order. I thought, great!, because there was one of the three items I was not sure id actually get (as I could not find it ANYWHERE else), but the acknowledgement and charge of my credit card told me to expect it. Well, I was wrong. About a week later, delivered a little later than expected, I received two of the three items. An invoice was in the box, and it listed the 3rd item as on back order. I thought, okay. Hopefully it'll be out soon (note, it was listed IN STOCK on their website). I waited. And waited. A month later, I'd had enough. I decided to reach out and find out what happened. I emailed a reply to the acknowledgment, and they told me what I already suspected: the item was actually NO LONGER IN PRODUCTION. Go figure....they must have known that, as like I said I couldn't find it anywhere else online. But, due to their failures in e-commerce, they were happy to not only take my money, acknowledge my order, and even deliver a partial order with an invoice telling me the remaining items were on back order...but they made me wait a month and to REQUEST a refund for an item that no longer existed. I wish I could say this was an isolated incident, but another similar incident happened before. Gordon, thanks for what you do, but figure out a better way of running your online store. If not, you're going to have quite a few unhappy customers from all around the country. read more

Tried to make a simple order online. Business was almost completely non-responsive, unhelpful and straight up rude when I called. Avoid at all costs. read more

misleading ads for GFI products, Ridiculous charges for small order and shipping. Charged almost $30 to get a stupid $3 item I needed

I ordered some product that I needed quickly, after a week I contacted them and they said some of it was discontinued. They were no help at all. I contacted the actual manufacturer and found out what was discontinued and what I could use to make my project work. I sent it back to the inside sales guy but here I am 3 weeks later doing the exact same thing. They have a "Gordon guarantee" but it seems to mean nothing. I called customer service today, they transferred me to sales, they transferred me to customer service, who transferred me back to sales and they did not answer. I have sent another email begging them to fix this. I guess we will see what happens. Right now I would NOT recommend you to use them for anything read more

I called and the receptionist hung up on me. I called back, got transferred to sales, and asked if they stocked an item they showed on their website. They said, "No, thanks for calling" and hung up on me while I was asking them if they could order it for me. Thanks for nothing, Danny Noonan.... read more

Awful experience! Ordered a Leviton switch on April 14th, with a planned delivery date of April 24th (which was a Sunday but OK, maybe it was just an estimation). Money was taken from my account right away (normal) and I received an acknowledgment for my order the next day (the 15th). Great! Then things went bad... A week later (the 21st), after not receiving any parcel nor tracking number for one, I sent an email to them. I'm still waiting for them to reply as of today... Finally, I received a notification from UPS my order was "shipped" on 5/2 (actually, the label was created on 05/02 and over two weeks after my order's date), it took a couple of days to physically get to UPS, UPS misdirected it, and I finally receiver my switch today, on 5/7. I could have ordered the same exact switch with The Home Depot and have it three days later (I order something from them at the same time and this is exactly what happened). Instead, I had to wait for over three weeks to save $15 (versus HD's price). Apparently, and based on the "repackaged" item I received, Gordon had to order the switch from somewhere else and then ship it to me, which explains why it took so long... First and last order I'm making with them... read more

Ordered on 8/8. Emailed to ask about shipping, told order would ship on 8/18. After that, no one would return my calls or emails. Finally got someone on the phone and they said they would sort it out. Never heard back. Order arrived today (8/31) with only 2 out of 5 items without any notification of back order status or eta just a line saying they are scheduled for a future shipment. I understand the current supply issues, however, that is not an excuse for poor communication. 2 stars because their prices are good and most likely they would be okay to deal with in person. read more

They have everything I've ever needed. Other than Covid times the shipping is super fast. Selection and price is great. I use them a lot and will Continue to! read more

Don't order anything if you need it soon. Ordered $5.00 siding bracket to mount an outdoor light on June 3,2020. Received order confirmation and total was $15.00 with shipping with a ship date of June 21, 2020. Did not receive until July 10th. No communication with reason for delay. Can not recommend this company due to poor customer service. read more