Very disappointed! I bought three appliances over Memorial Day weekend, and the customer service…read morehas been a nightmare. I was told my order would arrive in two weeks, which sounded great, but that's when the headaches began. No one called to say there was a delay--I had to call multiple times just to make sure my microwave would arrive so my contractors could keep working. I kept following up to confirm delivery, and when the time came, they said my microwave was in but didn't mention that the stove had arrived too. I had to push for both to be delivered together. As for the dishwasher I ordered at the same time, it's been delayed three times, and no one ever reaches out. Every time I call for an update, I'm told they'll text me when delivery is scheduled. At one point, they even asked if I wanted them to contact our rep--really? I get told not to yell when I haven't even raised my voice yet, though by now I guess I am. This is our third delay, and they keep blaming it on the fact that I ordered black stainless steel. If that's the case, why does APT's website say it's available in a week, and Home Depot in two? I tried to shop locally, but all it's gotten me is frustration. I've purchased from them before and had a great experience, but this time it's left me regretting the decision entirely.

We moved into this home in Demotte less than 2 years ago, and had to replace the appliances when we…read moremoved in because the people left nothing. I bought them all from another company in Highland, but when the washer broke a few weeks back, they were useless in terms of helping, since it was out of warranty. We decided to shop local so went to Fase-Kaluf. Maria helped us when we first looked by showing us machines in our price range. When we were pains and said we were going home to check out the consumer reports on the different models, she was not salty about it. And when we came back in 2 days to buy a machine, she was helpful again, both in helping us make the purchase and in scheduling delivery. It was delivered in 2 days, and has been delighting my husband ever since. (It's an LG this time, and sings a little song when it starts and stops. Cute, right?) I will gladly choose this company next time we have an issue with an appliance, and wish I had done so when we needed those big-ticket items (fridge, washer and dryer) when we first moved in. Won't be going back to that other store in NWI ever again. Fase-Kaluf is our new go-to. Friendly staff. Good products. A+

I went to order a microwave from their website for delivery and could not get the order to process…read more When I called them to question the delivery, I was told that they do not ship. Their website is clearly incorrect then since mentions and directions for SHIPPING AND RETURNS ARE EVERYWHERE.

After being two hours late no apology nothing. The rude guy that did finally come out DID NOT…read morechange the part, he rigged up dishwasher to work then kept our new part was very rude, mouthy telling me he doesn't have to show me the part VERY UNPROFESSIONAL.... If I could put my text on here from here you would see what I'm talking about I'm reporting him to Nipsco esp. only leaving a start cause your making me or I can't post

LOVE LOWES! My husband has been shopping here for years, he…read moreprobably should own stock in the company by now. I always assumed it was all hardware, paint, grass seed, and lumbar. Boy was I wrong! That store is awesome, sure it has all the "man" stuff and don't get me wrong it definitely has the "man feel" but there is so much there! I shop there a lot...they have appliances, outdoor furniture (and a great selection of plants, trees, and shubbery for landscaping...even beautiful rose bushes and hanging baskets at great prices!) Lowe's carries Valspar paint, which in my opinion is the best paint. The coverage is amazing and our entire house is painted in Valspar and we've never been disappointed (big plus). Lowe's also has it's own brand of tools, Kobalt, which are actually really nice. I have bought all kinds of things here, even pillows, rugs, curtains (and I am very picky in my interior decorating). People come over and ask where I got my things and they are shocked at how much of it actually came from Lowe's!

Grabbing a bottle or case if Miller Lite? This place is for you. Looking for some quality bourbon…read moreor such? Pass. The food bottles are prices at secondary. They have them right behind the counter like trophies. Spend money and they will act like your best friend. Don't spend money and they could give two craps about you. Greedy owners are a clear sign of where to not spend your money.

Purchased washer/dryer. Awesome price. Great Service , prompt delivery the next day, quick install…read more Pleasant people. Wish I had more appliances to buy. Plan on buying from them again.

do not buy anything, service department is impossible to reach. been on hold for 1 hour and no one…read moreanswer. This is unacceptable. Called store where I purchased and no one t was able to put me in contact with a manager. never again

Noon appointment, tech wasn't here until 1230, bought my car in at 130…read more Closing in on 3 hours in hard plastic chairs and still waiting, now he is chatting with another employee Evidently my time has no value here Plenty of other companies to spend my time and money at Update, 3 hours 15 Not good

Went to best buy to get a nice $2000 tv. 3 weeks later the screen goes black. They will not…read moreexchange the tv for a new one. They do not stand by their products.

Very Nice place.Been doing business with this family owned business for 40 years. The whole staff…read moreand their service is very very good. I just recently bought all new living room furniture, kitchen furniture and I am very happy with the price and the extra time and effort they give me to walk me through the store and show me just what I was looking four. Great place would recommend. Thanks to Craig and all the staff . George A

Well I left a review here a couple years ago. Didn't like the place then and still don't. I guess…read moreI had forgotten they were rude the last time. Well....some things never change. Went in and was greeted (well actually not greeted because she said nothing, I had to initiate the conversation) by a woman who I now know was the owner. She was so unfriendly. She acted like it hurt to wait on me. I can see why the place was empty. I know I shouldn't have, but I made a purchase. Do you know she never even said thank you? Unbelievable. And it doesn't end there. The two delivery guys....just as rude and unprofessional. Left chunks of mud on my floor. No booties? Come on guys. I couldn't wait to get them out of my house. You know they always say "Buy Local". Wished I didn't and I will never again from this place. Word to the owner....a little kindness and appreciation for your customers can go a long way. Try it.

What a great experience! Dan, the owner, came to our house to fix our refrigerator. Not only did…read morewe receive an extremely fair price, he explained every step of the process and couldn't have been nicer. The refrigerator works as good as ever.

Update: I had the opportunity to speak to the owner Dan and he was fantastic. Dan addressed our…read moreissues and that this is not the level of service they strive to provide. He went above and beyond to resolve the issues and make everything right. Happily going from a one star review to five stars and we will use them again. Thank you, Dan! We've had Leonardi out for two appliance repairs in the last four months, and we won't be using them again. The first visit was for a dishwasher that had stopped getting the dishes clean. After a $300+ repair, it leaked the very next time we used it, causing over $2,000 in damage. That repair should never have been done, and the technician should have advised us to replace the unit. We gave them the benefit of the doubt that he did what he thought was best and called them back for a dryer issue. This technician said nothing was wrong, yet the problem has continued. Fool me once, shame on you. Fool me twice, shame on me. There won't be a third time.